# 2021-yearly-ff-questions-en-us

created: 2021-02-01T12:03:03-08:00
updated: 2021-02-01T12:03:03-08:00
title: downloading firefox on hp chromebook
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
creator: elorafoster6
content:
<p>I have tried everything to download firefox onto my hp Chromebook but nothing is working. Is there a specific link I am missing? </p>


created: 2021-02-01T11:56:26-08:00
updated: 2021-02-01T11:56:26-08:00
title: Multi-account containers cannot distinguish between Google and Gmail
tags: mac-os;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: ryoconnell12
content:
<p>One of the fundamental, proposed uses of the containers would be to separate google logins from google searches, so as to prevent google from linking your searches and online activity to your identity. </p><p>However, gmail is a ~<a href="http://google.com/gmail" rel="nofollow">google.com/gmail</a> domain, and the containers are failing to distinguish between the two. Either google keeps wanting to open in the gmail container, or gmail keeps wanting to open in the google container. The only way to solve the issue is to contain gmail but not contain google at all, or to contain both but constantly have to manually select what websites you indeed want opened in what containers. </p><p>Has anyone figured out a workaround? </p>


created: 2021-02-01T11:54:17-08:00
updated: 2021-02-01T11:54:17-08:00
title: Youtube comments section missing/A Youtube-on a hozzászólás szekció eltűnt...
tags: desktop;tabs;
product: firefox
topic: tabs
locale: hu
creator: gaboca0817
content:
<p>Hi! I have a slight problem with Youtube, the comments section is empty somehow. The problem showed up like a week ago. Any possible fixes? I am using Chrome until fix, because it works fine. </p><p>Üdv! Van egy kis problémám a Youtube-on, mégpedig az, hogy a hozzászólások rész egyszerűen üres lett, kb 1 hete. Addig használom a Chrome-ot, mert ott nem áll fent a hiba. </p><p>PC: -Ryzen 3 1200 -8GB Ram -240GB SSD -2TB HDD -Radeon RX570 -MSI B350M Mortar motherboard -150 mbit/s network -Latest Version of Firefox </p>


created: 2021-02-01T11:46:37-08:00
updated: 2021-02-01T11:46:37-08:00
tags: mac-os;desktop;download-and-install_1;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: peace3
title:
I just downloaded the current upgrade to Version 83.  However now my system (Applications) tells me I have Version 85.  How does that make sense?

content:
<p>I just downloaded the current upgrade to Version 83.  However now my system (Applications) tells me I have Version 85.  How does that make sense? </p>


created: 2021-02-01T11:35:40-08:00
updated: 2021-02-01T11:35:40-08:00
title: BUG: Failure on a page with v85.0
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: cglenn
content:
<p>Using Mac  10.12.6 and FF 85.0:  USBANK logon fails.  Works with my old Safari.  Worked with V84.0.2 </p><p>[Since I can't seem to bring up a list of active topics like I used to, I have to report this bug this way instead of the bug thread which mozilla is not letting me see! </p>


created: 2021-02-01T11:32:53-08:00
updated: 2021-02-01T11:32:53-08:00
title: When Downloading a File, It Is Named as "document.X" Instead of the Actual Name of the Document
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: thelukasprobst
content:
<p>Hello! </p><p>I am currently using Firefox 85.0 on macOS Big Sur. When I download a file it is always named as "document" instead of the actual name of the document. For example, when I download a PDF file, it is named "document.pdf". This problem only seems to occur when I save the file to a specific location, rather than always saving files to a specific folder. Does anyone else have this problem or does anyone have a solution for it? </p><p>Best regards, Lukas </p>


created: 2021-02-01T11:19:18-08:00
updated: 2021-02-01T11:19:18-08:00
title: My laptop location in Firefox is Old data
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: emdwayne20
content:
<p>My laptop location in Firefox is using my former home location.  But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.  </p><p>In Firefox I've checked Tools/Options/Privacy &amp; Security/Permissions/Location/Settings.  It lists 3 sites that have asked for access to my Locations:  google, home depot and BedBathBeyond.  Yet when I use Google to search "weather", it gives me Wayne NJ.  This section will not let me add Google Maps. </p><p>In Security I changed Block Pop-ups to continue to have a checkmark but added <a href="http://google.com" rel="nofollow">google.com</a> and <a href="http://maps.google.com" rel="nofollow">maps.google.com</a> as exceptions and restarted Firefox.  Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ </p><p>Are there any other settings in Firefox I need to update?  Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0 </p>


created: 2021-02-01T10:34:45-08:00
updated: 2021-02-01T10:34:45-08:00
title: Reader view does not show embedded tweets
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: georgi.pepelyankov
content:
<p>I love the reader view. Honestly, I use it on every page that I can. But I noticed that it doesn't show embedded tweets and that's a big problem for me. Is this a known issue and is there a solution to fix it? </p>


created: 2021-02-01T10:33:52-08:00
updated: 2021-02-01T10:33:52-08:00
title: Firefox constantly using hard drive
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: scott1a
content:
<p>found a solution on fixing firefox hard drive issue below </p><pre>"I found the solution. Somehow file permissions on the profile folder got changed and was preventing Firefox from writing to the .JS files, so it kept trying over and over again. Setting permissions correctly fixed the problem. " </pre> <p>But it doesn't say how to give firefox permissions in windows 10. Does anyone know how to do this? </p>


created: 2021-02-01T09:41:48-08:00
updated: 2021-02-01T09:41:48-08:00
title: Firefox Browser + Canada Post Address Complete not working
tags: mac-os;desktop;fix-problems;firefox-840;
product: firefox
topic: fix-problems
locale: en-US
creator: greatdma
content:
<p>Using Firefox browser (and all add-ons turned off), Canada Post's autofind address complete feature, on multiple websites, does not work. It makes some tasks impossible to complete using Firefox (for example, online purchases) when one cannot select their address using Canada Post's Address Complete box that is required of various websites. In order to complete a purchase I need to restart in a different browser. TLDR; Please help me figure out how to either request a change in Firefox brower (MacOS) to accomodate this, or a way to change my settings to allow Canada Post's Address Complete info boxes. </p>


created: 2021-02-01T09:25:06-08:00
updated: 2021-02-01T12:39:24-08:00
title: starting from 85.0 firefox no longer switches to a previously opened tab
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
answers: 1388821;1388836;
creator: edward.shevtsov
content:
<p>Hello, </p><p>I am using firefox to develop websites in wordpress. The WordPress editor has the ability to preview the edited page in a new tab. </p><p>Pre-85.0 standard behavior: 1. The edited page opens in a new tab (for the first time). 2. Firefox switches to this tab, making it active 3. For all subsequent development iterations, the firefox updates the contents of this tab and switches to it, making it active. </p><p>In version 85.0: 1. The same 2. The same 3. Firefox updates the contents of this tab, but DOES NOT switch to it. This tab remains passive </p><p>Any ideas? Thanks </p>


created: 2021-02-01T09:22:53-08:00
updated: 2021-02-01T09:22:53-08:00
title: No me aparece la opcion Simplificar Pagina
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: es
creator: ignus_inri
content:
<p>Requiero imprimir paginas web en PDF, usaba la vista preliminar y me aparecia la opcion "Simplificar Pagina" ahora en el menu solo me aparece "Imprimir", tengo la version actualizada de Firefox y mi SO es Windows 10. No me aparece la opcion "Vista preliminar" y ocupaba esa opcion para imprimir. </p>


created: 2021-02-01T09:10:53-08:00
updated: 2021-02-01T09:10:53-08:00
title: WITH EVERY "UPGRADE" FF RUNS S L O W E R
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: WF3W
content:
<p>Let's start by trying to get past "is my computer plugged-in"... </p><p>BRAND NEW — less than 1 week — HP 27inch ALL-IN-One system. Below issue was extant on my previous Dell computer. WINDOWS 10. LATEST version of FF. OTHER sftwr downloads with alacrity. </p><p>EVERY - allow me to repeat - EVERY FF update/upgrade runs/downloads/works/gets SLOWER. FOUR minute YouTube videos take longer to DL than EIGHT minute videos. Simultaneous DL - 3 - are agonizingly slow, regardless of length, e.g., 4 min, 41 min, 1 hr. </p><p>The OPENSPEED Test add-on gives me FASTER uploads than downloads: Im down to 9.4mpbs. I PAY for 100mbps- and used to get - 120. </p><p>MY problen is obvious; what about FF's???????? </p><p>Phil </p>


created: 2021-02-01T09:00:20-08:00
updated: 2021-02-01T09:00:20-08:00
title: Override option
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: ponyhead1
content:
<p>I cannot add an exception for <a href="http://MontgomeryClift.com" rel="nofollow">MontgomeryClift.com</a>. It gives me no override option. </p>


created: 2021-02-01T08:59:03-08:00
updated: 2021-02-01T08:59:03-08:00
title: Override option.
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: ponyhead1
content:
<p>I cannot add an exception for <a href="http://MontgomeryClift.com" rel="nofollow">MontgomeryClift.com</a> It gives me no override option. </p>


created: 2021-02-01T08:28:56-08:00
updated: 2021-02-01T09:57:53-08:00
title: Bookmark star on the right of the address bar is gone.
tags: linux;desktop;customize;firefox-840;
product: firefox
topic: customize
locale: en-US
answers: 1388801;
creator: mnkj8718
content:
<p>Hi! </p><p>I just noticed that the bookmark star on the right of the address bar is gone. Do you know how I can get it back? (Firefox 84.0.2, Ubuntu 20.04) </p><p>Thanks! </p>


created: 2021-02-01T08:19:58-08:00
updated: 2021-02-01T08:19:58-08:00
title: Unable to find credit card autofill
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: mace2
content:
<p>I still do not see credit card autofill for FF, 85. </p><p>I am using FF EN-US sha256 -54c1cfc7b51729f274a65825de0892dfa77a4796d1def8b54f2c132fded94198 </p><p>Is this not US version? Why is credit card autofill not visible? </p>


created: 2021-02-01T08:14:34-08:00
updated: 2021-02-01T08:14:34-08:00
title: Streaming
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: squatch58
content:
<p>This has happened on more than two shows over the last couple of months. I watch movie and tv streaming sites, and at times after watching many episodes, the show will not stream anymore. I have asked the streaming site, but they have found no problem. Therefore, I try it on Chrome and it works fine. </p><pre>    I havev reloaded Firefox and cleared the cache, but still nothing; What is happening? </pre> <p>Brian ironhorsegill@gmail.com </p>


created: 2021-02-01T08:12:22-08:00
updated: 2021-02-01T08:12:22-08:00
title: Web sites fail to complete
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: acflack
content:
<p>Please can anyone help with this? On what seems like alternate weeks, or even alternate days or hours, the bank web site fails to resolve properly. What should happen is clicking the Login button takes me to a screen where I enter my user account details. But often, the fields where I should be able to put data are covered with a rectangular ballon with a small red triangle inside it, see attached jpg [no personal data shown]. This can and has often occurred in Firefox (as well as Chrome, Edge and Opera). I have tried multiple times clearing data cache, cookies...... This problem seemed to reappear imediately after the latest Firefox update to v85 (64-bit), but can't be sure of the timing. Also running  AVG, System Mechainc Pro Thanks. </p>


created: 2021-02-01T07:44:43-08:00
updated: 2021-02-01T13:04:27-08:00
title: accounts.firefox.com doesn't load on Firefox 78.6.1 ESR x86_64 (RHEL 8)
tags: linux;desktop;sync;firefox-840;
product: firefox
topic: sync
locale: en-US
answers: 1388773;1388781;1388844;
creator: maverick.pt
content:
<p>Hi, </p><p>When i try to open the page <a href="https://accounts.firefox.com" rel="nofollow">https://accounts.firefox.com</a> to login in order to setup sync on my browser (Firefox 78.6.1 ESR x86_64 on RHEL 8) it doesn't load (please see attachment picture). </p><p>Any idea what can be the problem? </p>


created: 2021-02-01T07:24:55-08:00
updated: 2021-02-01T07:24:55-08:00
title: Try and go to the page to submit site in Bing it just takes me to the Bing homepage
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: joeplanter60
content:
<p>Everytime I try and go to the page <a href="https://www.bing.com/webmasters/help/url-submission-62f2860b" rel="nofollow">https://www.bing.com/webmasters/help/url-submission-62f2860b</a> to submit my site in Bing webmaster tools it just takes me to the Bing homepage. Can you explain what I need to do to fix this. </p>


created: 2021-02-01T07:22:44-08:00
updated: 2021-02-01T07:22:44-08:00
title: FB games won't start now that I've installed FB Container!
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: comicartink
content:
<p>So yesterday I added the Mozilla Facebook Container, and today when I went to FB, my homepage opened fine, but when I attempted to play a couple of the casino games i.e. MyVegas and Konami Slots, neither would start.  The page begins to load, but just stops and just continues to spin?  Any fixes or solutions out there?  Anyone else having this issue?  I have the most updated version of Firefox running 85.0 (64bit).  HELP! </p>


created: 2021-02-01T07:20:43-08:00
updated: 2021-02-01T13:51:02-08:00
title: Are you take any Annual survey and give discount on various product.
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1388783;1388851;
creator: ezerdernavil
content:
<p>Please help.because Its want to my Credit card <a href="http://number.Is" rel="nofollow">number.Is</a> it true or False.Please know me. </p>


created: 2021-02-01T07:08:31-08:00
updated: 2021-02-01T07:08:31-08:00
title: Firefox doesn't automatically update itself
tags: desktop;customize;windows-10;firefox-840;
product: firefox
topic: customize
locale: en-US
creator: Woerkom
content:
<p>I would like all our 300 or so machines to update themselves. We have imported the Firefox ADMX files and the disable update setting is not enabled. When I check on my computer, in the json file, it says DisableAppUpdate": false, in the mozilla.cfg it says lockPref("app.update.enabled", true);  But in my Firefox is 84.0.1 and it hasn't updated itself and the option to do so is greyed out. What would be the best option to enable automatic updates for my company? All our machines have Windows 10 and we can either usr GPO's or distribute files or registry keys. </p>


created: 2021-02-01T06:58:11-08:00
updated: 2021-02-01T06:58:11-08:00
title: Print Page Scale
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: mgilberg@aol.com
content:
<p>This is less of a question than it is negative feedback. </p><p>The new print experience allows me to enter a page scale, but it removed the previous ability to pick a page scale from a drop-down.  It also closes as soon as the print is compete, retaining the manually entered scale. </p><p>Here's my old process:  Load the page that needs 70% scale.  Set the scale from drop-down.  Print.  Return the scale to 100% from drop-down.  Close.  The next page does not require any special attention, it will print from a single button push. </p><p>New process:  Load the page that needs 70% scale.  Open "more settings."  Remove hands from mouse to type in 70.  Print.  Next page now requires undoing the first.  Open page that needs 100% scale, open "more settings", remove hands from mouse to type in 100.  Print. </p><p>The old process took 3 extra clicks.  The new process takes 6 extra clicks plus moving hands to the keyboard.  Talk about a "first world problem!"  Nevertheless, there was no need to take something that was working well and make it less functional. </p>


created: 2021-02-01T06:49:56-08:00
updated: 2021-02-01T06:49:56-08:00
title: Simplify Page
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
creator: mgilberg@aol.com
content:
<p>The instructions for "Simplify Page" say that "if it is available for this page, the Reader View icon appears in the URL bar."  (That may not be an exact quote!)  My issue is that it is "available" on considerably fewer pages than before.  I can still use it once in a while, but I am not pleased at the reduced value of this feature.  Is there a way to get more pages to work? </p>


created: 2021-02-01T06:40:25-08:00
updated: 2021-02-01T08:54:02-08:00
title: DuckduckGo warning
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1388784;
creator: blayson
content:
<p>firefox warns that DuckDuckGo is not https, even though the address bar shows https. Is Mozilla not friendly with DuckDuckGo? </p>


created: 2021-02-01T05:44:40-08:00
updated: 2021-02-01T05:45:23-08:00
title: Firefox Dark Mode to Light mode switch problem
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388754;
creator: IamMartijn
content:
<p>In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook <strong>Dark Mode</strong> and switch back to <strong>Light Mode</strong>, Firefox still hangs in Dark Mode. The only way to solve this is to choose <em>Light Mode</em> in <em>System Preferences</em> instead of <em>automatic</em>. </p>


created: 2021-02-01T05:31:45-08:00
updated: 2021-02-01T05:31:45-08:00
title: can not read bangla font
tags: linux;desktop;fix-problems;firefox-840;firefox-8402;
product: firefox
topic: fix-problems
locale: en-US
creator: mnahid95
content:
<p>dear firefox community, I am trying to read Bengali newspapers on their website but i am not able to read the Bengali font correctly from <em><strong>BBC NEWS BANGLA</strong></em>  website. It is showing incorrect bangla. It is horrible experience. Need solution. </p><p>website address :     <a href="https://www.bbc.com/bengali/news-55812403" rel="nofollow">https://www.bbc.com/bengali/news-55812403</a> </p>


created: 2021-02-01T05:13:12-08:00
updated: 2021-02-01T05:24:45-08:00
title: Web browser
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388749;
creator: takumamatsunami
content:
<p>My firefox worked fine this morning, but now it's not normal. The tabs are still there, but there aren't any website links written in the search bar and nothing shows on the screen. I even tried opening it in a different window or tabs, but all the browser except setting won't open. How can I fix this problem? </p><p>This screenshot explains my situation further (there aren't anything written in the search bar and the browser doesn't load) </p>


created: 2021-02-01T05:08:32-08:00
updated: 2021-02-01T05:08:32-08:00
title: Firefox 85 and Tumblr
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: robertcoogan
content:
<p>Since the update to version 85, Firefox (for Mac) will no longer allow me to post to Tumblr. When I click the link to start a post, the three-block animation will pop up on the screen and then it hangs for about 10 seconds. Then it gives an error asking me to try again.  </p><p>I've tried turning off my firewall, all add blockers, and add-ons. The only add-ons I can think as possibly being the culprits are Ghostery and AdBlocker Ultimate. Turning them off and restarting Firefox doesn't fix the problem. I also turned off Little Snitch and that also didn't fix the problem.  </p><p>Has anyone else had this problem? Any idea what might be causing this to happen? </p>


created: 2021-02-01T04:38:05-08:00
updated: 2021-02-01T04:38:05-08:00
title: Firefox does not go to URL
tags: desktop;other;
product: firefox
topic: other
locale: es
creator: dagonzalezfo
content:
<p>Hi to all, </p><p>Firefox 84.0.2 suddenly stops to work. Namely, it can not follow any URL, neither the <em>about</em> commands. Reading about similar problems, I have tried the reported solutions, which includes: </p><p>1- Start in safe mode. 2- Set a new profile. 3- Disable plugins. 4- Restart firefox. 5- Reinstall firefox. 6- Disable add-ons. 7- Running it from the available binaries from Mozilla web page. </p><p>Unfortunately, the problem persists. </p><p>I am running it in Ubuntu 20.04 LTS  </p><p>I appreciate any suggestion. </p><p>Best. </p>


created: 2021-02-01T04:18:11-08:00
updated: 2021-02-01T15:13:37-08:00
title: kódování?
tags: desktop;other;
product: firefox
topic: other
locale: cs
answers: 1388768;1388778;1388779;1388872;
creator: nandit
content:
<p>Webový prohlížeč Mozilla Firefox mi zobrazuje weby v jakési "nečitelné" podobě. Neuspěl jsem ani přeinstalací FF. Jak to napravit? </p>


created: 2021-02-01T04:17:14-08:00
updated: 2021-02-01T04:17:14-08:00
title: Pocket not showing up as option for Home?
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: kraechts.hammer
content:
<p>Hi,  I've used Pocket on my old PC for a long time now and I absolutely love it. Now I built myself a new PC and of course I also want Pocket again. I installed Firefox normally and logged in to the "save to Pocket" thing in the address bar, but the option to show Pocket in Home is nowhere to be seen. I followed the tutorial step by step and even checked about:config, where it actually is enabled :/ Any ideas? </p>


created: 2021-02-01T04:02:16-08:00
updated: 2021-02-01T05:19:38-08:00
title: error 403
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1388748;
creator: liza.lo.bartolo
content:
<p>Please excuse my bad english (i'm french) !  </p><p>I am receiving this code: " Error 403 You are not authorised to access this content "  when I log back in to a site where, until now, I have been logging in without worry for years ! What happened between this morning 8 am and now 12 pm.... for me to lose my access rights to my customer account on this site? Thank you for your help ! </p><p>Liza </p>


created: 2021-02-01T04:02:11-08:00
updated: 2021-02-01T04:02:11-08:00
title: Can't get Snap Camera to work on Roll20
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: domriozzi
content:
<p>Hey, does anybody know if there's a way to get Snap Camera to work on Firefox? We like to use it on Roll20 for a laugh. </p><p>Cheers! </p>


created: 2021-02-01T03:37:01-08:00
updated: 2021-02-01T13:52:51-08:00
title: firefox
tags: desktop;other;needsinfo;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1388751;1388785;1388852;
creator: lynnwallingford
content:
<p>I use Firefox on my computer and nowhere else but it keeps asking for another device to connect to to validate my my usage. What can I do so that I can use my Firefox on only one place? </p>


created: 2021-02-01T02:40:07-08:00
updated: 2021-02-01T02:40:07-08:00
title: Firefox is not loading MSN Games
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: alastair.torrance
content:
<p>Hi. I am using Firefox 85 64bit on Windows 10. Just today Firefox has stopped loading any MSN games. It allows me to log in to the site but will not display the game. I'm not sure why, can anybody help? many thanks </p>


created: 2021-02-01T02:25:46-08:00
updated: 2021-02-01T02:25:46-08:00
title: Two-step authentication in Firefox Account, Invalid two-step authentication code
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: lionvandenbrand
content:
<p>Dear community, </p><p>I've been having trouble logging into a new device with my Firefox account. I have Two-step authentication installed. The steps I have followed are: </p><p>1. Go to account settings on a logged in device (windows computer) 2. Generate QR code and scan it with new device (android phone) 3. Enter Two-step authentication code from your app.  </p><p>This is where it stops working. I open the Google authenticator app on my android phone and enter the code but it doesn't work. I've synchronised for time correction but it says it's already in sync with google servers. What am I doing wrong? </p>


created: 2021-02-01T01:57:41-08:00
updated: 2021-02-01T01:57:41-08:00
title: Espacio de disco duro lleno durante uso // Hard disk space full during use
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: es
creator: carloscastromoreno
content:
<p>Hola buenas,  Estoy teniendo un problema mientras uso firefox. </p><p>Cuando tengo el Firefox abierto tras un tiempo, el espacio del disco duro se me llena al 100% de espacio. Cuando cierro el Firefox empieza liberarse espacio en el disco duro. </p><p>He estado mirando si el problema provenia por la memoria virtual (uso de espacio de disco duro como ram) y no era ese el problema. He mirado la caché y esta establecida por defecto. </p><p>Alguien me podria ayudar??  Muchas gracias  Un saludo  </p> <hr> <p>Hello Hello,  I am having a problem while using firefox. </p><p>When I have firefox open after a while, my hard disk space fills up to 100% space. When I close firefox it starts freeing up space on the hard drive. </p><p>I have been looking to see if the problem was coming from the virtual memory (use of hard disk space as ram)  and that was not the problem. I have looked at the cache and it's still there. I have looked at the cache and it is set to default. </p><p>Can anyone help me?  Thank you very much.  Best regards </p>


created: 2021-02-01T01:50:15-08:00
updated: 2021-02-01T01:50:15-08:00
title: PIV Card with User Certificate .PFX format
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
creator: teja7565
content:
<p>We want to login web application by selecting the user certificate. Here we are using certificate chain in <strong>PKCS #7</strong> format and user Certificate in .pfx format. But when I try to login to the application Mozilla browser is not prompting to select the certificate, where the certificate is stored in the smartcard. It is directly asking for the Smartcard card PIN. When I enter the smartcard PIN it is throwing a error <strong>NO CERTIFCATE IS SELECTED</strong> and not redirecting to the application. </p>


created: 2021-02-01T01:48:16-08:00
updated: 2021-02-01T05:14:20-08:00
title: Firefox 85.0
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388736;1388745;1388747;
creator: mail918
content:
<p>I have a MacBook Air running MacOS X 10.15.2 Catalina with Intel HD Graphics 6000 and Firefox just updated automatically to 85.0. Since the update, I cannot launch Firefox - it opens and then immediately hangs so I have to do a Force Quit as system says Firefox is not responding. Strangely, if I launch Safari first then launch Firefox, everything is OK even though I do not actively use Safari after it is launched and quit it as soon as Firefox opens. I would prefer not to have to launch Safari before starting my preferred browser. No crashes have been logged because it fails to fully open. Any ideas? </p>


created: 2021-02-01T01:30:19-08:00
updated: 2021-02-01T05:57:45-08:00
title: Wie kann ich die Notizen synchronisieren? How can "Sync" the Notes from Firefox
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
answers: 1388758;
creator: eva.oppeneiger
content:
<p>Hallo, ich hoffe, jemand kann mir helfen: Wie kann ich die Notizen synchronisieren? Bei den Lesezeichen ist es möglich, aber nicht bei den Notizen. Danke </p><p>Hello, I hope, somebody can help me: I need to know how I can make a synchronisation from my Notes. I have the "Signs (Lesezeichen)" but there is no way to do it with den Notes. Thank you </p>


created: 2021-02-01T01:11:22-08:00
updated: 2021-02-01T01:11:22-08:00
title: Colorer Dossiers Barre Personnelle
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: jj.menou
content:
<p>Bonjour </p><p>Comment faire pour colorer les Dossiers de la Barre Personnelle? Merci pour votre aide Bien à vous JJacques </p>


created: 2021-02-01T01:01:38-08:00
updated: 2021-02-01T01:01:38-08:00
title: Full screen annoyng bar
tags: mac-os;desktop;customize;firefox-840;
product: firefox
topic: customize
locale: en-US
creator: zurghlightyear
content:
<p>I lost count on how many times I wrote this. Firefox support you have to listen and figure this out! </p><p>On all devices win or mac full screen page you have this super fking annoying upper hiding automaticaly bar that brakes my balls. Now you got my patient out. Is super sensitive every fking time I go close to the pages tabs this fking super sensitive bar is fking showing and I  and I have to wait to fking every time to that fking bar to hide again. </p><p>NOW CAPITALS IT FKING ANNOYING YOU GOTTA DELETE THIS FKING AUTO HIDING BAR. TAKE IT OUT!!!!! DELETE IT IT'S USELESS!!! DO YOU UNDERSTAND? I WROTE YOU MANY TIMES GIVIN SNAPSHOT NOT EVEN ONE OF U SHOW UP TO DISCUSS THIS FKING MATTER. </p><p>WHAT ARE YOU DOIN? SMOKING POTS? DON'T TELL ME URE BUSY BECAUSE THIS IS A FKING SUPPORT AREA. U GOTTA HELP IM GIVING MY FEEDBACK MY TIME IT'S FUKIN MONEY PALS </p><p>GET IT DONE! ALSO THE EVERY TIME OPENING THE BROWSER UPGRADES I DON'T WANT U TO DECIDE THAT I HAVE TO SEE UPGRADES ANY FUKING TIME. MAKE AN OPTION TO MAKE THAT HIDE DISAPPEAR  LIKE BEFORE FOR GOD SAKE IS NOT ENOUGH THAT EVERYBODY IS FKING EARNIGN ON PRIVATE INFORMATION ALL THE TIME NO EVEN THE CHOICES ARE FORBIDDEN NOW. DELETE THE BAR AND MAKE THE UPGRADE WINDOW CUSTOM-ABLE!!! </p><p>DON'T ASK ME TO CALM DOWN YOU MADE ME LOS MY ZEN THING USLESS SUPPORT </p>


created: 2021-02-01T00:37:43-08:00
updated: 2021-02-01T00:53:54-08:00
title: third party policy
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1388714;
creator: mtv429dtk
content:
<p>in the setting, third party policy it shown my browser is managed by organization,what is this meant? How can my browser works independently? </p>


created: 2021-02-01T00:30:39-08:00
updated: 2021-02-01T06:41:32-08:00
title: How do I make Firefox use original site thumbnail in top sites?
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1388715;1388725;1388760;
creator: tyeberg73
content:
<p>Hi, in the top sites menu, some sites don't have the logo or the logo isn't actually the correct resolution for the thumbnail. Is there a way to make Firefox load the partcicular site's original logo as thumbnail? </p>


created: 2021-01-31T23:17:31-08:00
updated: 2021-01-31T23:17:31-08:00
title: Translation problem by Reader view
tags: desktop;other;windows-10;firefox-840;
product: firefox
topic: other
locale: en-US
creator: bukac4
content:
<p>I really thank you for this reader view. Something perfect. The only flaw is the translation problem. Automatic translation cannot be performed in this view. It would be perfect if working with a translation software in this regard. </p><p>Thank you very much if you take into consideration. </p>


created: 2021-01-31T20:46:47-08:00
updated: 2021-01-31T21:33:56-08:00
title: Lightning calendar in the field for the TASKS, ALL TASKS for RECURING TASKS
tags: windows-7;desktop;other;firefox-840;
product: firefox
topic: other
locale: en-US
answers: 1388702;
creator: tomsb
content:
<p>Hello, After the latest update of Thunderbird, in the Lightning calendar in the field for the TASKS, ALL TASKS for RECURING TASKS for the future and not only for the selected day in the calendar appear. Usually "TODAY" is always marked there. What do I have to do so that only the TASKS up to the marked date appear in the future? Since my knowledge of English is unfortunately not sufficient to describe this complex problem in English, I use the Google translation function and have added the original German text below for explanation. Perhaps that helps to understand the formulation of my request? I would be very happy to hear from you. Kind regards George </p><p>Original text in German: Hallo,  nach dem neusten Update von Thunderbird, erscheinen im Lightning-Kalender in dem Feld für die AUFGABEN nun auch ALLE AUFGABEN bei WIEDERKEHRENDEN AUFGABEN für die Zukunft und nicht nur für den jeweils gewählten Tag im Kalender. Normalerweise ist dort immer der "HEUTIGE TAG" markiert.  Was muss ich tun, damit künftig wieder nur die AUFGABEN bis zum markierten Datum erscheinen? Da meine English-Kenntnisse leider nicht ausreichend sind um dieses komplexe Problem auf English zu beschreiben, nutze ich die Google-Übersetzungsfunktion und habe den deutschen Ursprungstext zur Erläuterung unten angefügt. Vielleicht ist trägt das zum Verständnis der Formulierung meines Anliegens bei?  Über eine Antwort würde ich mich sehr freuen.  Freundliche Grüße Georg </p>


created: 2021-01-31T19:22:11-08:00
updated: 2021-01-31T19:28:02-08:00
title: Firefox won't allow email prompts on webpage; renders site unusable
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1388675;
creator: keystone.meyer
content:
<p>Some websites prompt users to sign up for email notifications momentarily after arriving on the homepage. I have noticed in Firefox that, on some websites, this notification does not show. However, the background of the webpage is still locked - as though it is still expecting a response on the prompt that is not shown. </p><p>For me, this is occurring on <a href="http://TitanFitness.com" rel="nofollow">TitanFitness.com</a>. As seen in the screenshot, the website greys out and cannot be used. However, the prompt does not show. </p><p>I have automatic Firefox updates on, placed this website on popup exceptions, and allowed notifications. None of these solutions work. I'm not sure what other settings in browser could fix this. This website works on other browsers such as Edge and Chrome. </p>


created: 2021-01-31T19:14:35-08:00
updated: 2021-01-31T19:47:04-08:00
title: recently updated versions have memory leak
tags: windows-7;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388681;
creator: heighgun
content:
<p>see below screen capture. I am always open 3 windows with  totally about200 tabs, but usually 5~6 tabs per window opened all the time, and when a day passed, the PC became slow and found Firefox process  consume at least 1GB of memory and up to 10GB。 </p>


created: 2021-01-31T19:01:37-08:00
updated: 2021-02-01T01:26:46-08:00
title: Preferences Not Saving
tags: mac-os;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1388676;1388718;
creator: lauragarren62
content:
<p>Just got a new Mac, with OS Catalina. Firefox will not save my preferences. I tried refreshing, opening in safe mode, and clearing startup cache. Any ideas what's going on? </p>


created: 2021-01-31T18:14:52-08:00
updated: 2021-01-31T20:29:01-08:00
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1388677;1388682;1388683;
creator: fire.of.kaladesh
title:
I got the messege "Warning: Potencial security risk" several times using my new router, what could being wrong?

content:
<p>Hello, i was trying to configurate my wifi using ethernet connection and i got the messege several times even trying to access my provider page and my router page, however it does'nt happend with youtube, some how finally i got to my router page introduced my user id and password, i had to change my wifi antena and try with a a diferent driver but finally got my wifi working. But after that i got for first time in my life a blue screen on Windows 10. </p><p>Maybe isn't a big problem but i don't understand what happened, Firefox detected a true risk problem cause the ethernet conncection wasn't safe? Something (a virus or malware) enter my pc? Or was because a internal problem between firefox and a new not configureted router? </p><p>Also that messege appear on my android firefox one time. </p><p>Thank you and sorry for my english. </p>


created: 2021-01-31T18:09:02-08:00
updated: 2021-01-31T19:38:09-08:00
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388663;1388664;1388678;
creator: jeffgran
title:
Continually getting certificate errors with Firefox, but none with Chrome, So many that it makes Firefox unusable

content:
<p>Continually getting certificate errors with Firefox, but none with Chrome, So many that it makes Firefox unusable.  Older version of firefox didn't produce these errors, for the exact same websites. Very frustrating. Tried about 4 different workarounds listed in the community forum, but no luck. Does anyone have an idea? Ideally would just like for firefox to ignore all cert related errors. Or to have a continue button to proceed anyway. </p>


created: 2021-01-31T17:34:19-08:00
updated: 2021-01-31T19:42:38-08:00
title: Dictionary
tags: mac-os;desktop;tips;firefox-840;
product: firefox
topic: tips
locale: en-US
answers: 1388679;
creator: dhmcompu
content:
<p>Hello Support, </p><p>Can I highlight a word and look up its definition like I can in iOS platform? </p><p>Ben </p>


created: 2021-01-31T17:03:14-08:00
updated: 2021-01-31T20:56:02-08:00
title: internet connection
tags: desktop;other;windows-10;firefox-840;
product: firefox
topic: other
locale: en-US
answers: 1388684;1388693;1388694;
creator: jooojack
content:
<p>I keep getting this message when i try to access websites. my connection is ok. </p><p>Unable to connect </p><p>Firefox can’t establish a connection to the server at <a href="http://at.atwola.com" rel="nofollow">at.atwola.com</a>. </p><pre>   The site could be temporarily unavailable or too busy. Try again in a few moments.    If you are unable to load any pages, check your computer’s network connection.    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. </pre>


created: 2021-01-31T16:45:14-08:00
updated: 2021-02-01T09:44:56-08:00
title: Screen times out ofter 1 minute inactivity
tags: desktop;other;windows-10;firefox-840;
product: firefox
topic: other
locale: en-US
answers: 1388680;1388696;1388716;1388799;
creator: tedgaida
content:
<p>Added random screen savers from bing. Screen now reverts to saver after 1 minute. Have tried the settings in control panel/ settings. Tried uninstalling bing but just ran into dead ends. Any suggestions on where to look? </p>


created: 2021-01-31T16:12:47-08:00
updated: 2021-01-31T20:58:35-08:00
title: We can’t connect to the server
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1388685;1388695;
creator: budget.travel.strategies
content:
<p>Website is <a href="http://btcpay331939.Indyn.com" rel="nofollow">btcpay331939.Indyn.com</a> but none of my browsers cannot access it, but gyazo shows it is valid. <a href="https://gyazo.com/02479dfad0ae17e2fd8c8a48a7171231" rel="nofollow">https://gyazo.com/02479dfad0ae17e2fd8c8a48a7171231</a> Two other people I communicate at Telegram can reach the website. How come I cannot? </p>


created: 2021-02-02T15:52:48-08:00
updated: 2021-02-02T15:52:48-08:00
title: Apple forum doesn't display on Mac OS
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: mace2
content:
<p>The web site from Apple does not display correctly o a Mac OS running the latest version 85. </p><p>The site is <a href="https://discussions.apple.com/welcome" rel="nofollow">https://discussions.apple.com/welcome</a> the screen shows as enclosed. When I use another browser it works properly on the same workstation. Also I have refreshed and reinstalled FF. </p>


created: 2021-02-02T15:42:38-08:00
updated: 2021-02-02T15:42:38-08:00
title: Issue with Windows High Contrast and Printing on Firefox.
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: dan166
content:
<p>Hey Guys, </p><p>Have an issue with a client of mine. They are fully disabled and use High Contrast on Windows. When they try to print on firefox they get black bars on text like it is redacted. Prints perfectly fine on Chrome. We uninstalled, reinstalled, updated Firefox, and finally have resorted to using Chrome when needing to print. He would rather use Firefox, but it is impossible in these scenarios. Please help! </p>


created: 2021-02-02T15:18:21-08:00
updated: 2021-02-02T15:18:21-08:00
title: History probably not saved
tags: desktop;cookies;windows-10;firefox-850;
product: firefox
topic: cookies
locale: en-US
creator: vantoor16
content:
<p>Good day, </p><p>Everytime, since a few weeks, when I start a new session I have to accept cookies again with many websites. e.g. Google or De Telegraaf. Normally with the Telegraaf I have to log in just once, but since a few weeks I have to log in every time. In firefox settings I have "remember history" on. </p>


created: 2021-02-02T15:13:31-08:00
updated: 2021-02-02T15:13:31-08:00
title: Firefox wd not open; said it already open; uninstalled, and small and lg downloads failed: Help
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
creator: bill.bane
content:
<p>After a reboot, clicked to open firefox. Message said it already open. Tried another computer reboot. Tried uninstall and was stopped by message saying firefox open and must be closed to uninstall. Downloaded both install packages and neither worked. The small package was stopped with a message, "Humm, ...did not work... try again...". the Big package just hung at about 90% saying "A little housekeeping". </p><p>Am baffled, and hope someone can help. </p><p>Thanks, </p><p>Bill BAne </p>


created: 2021-02-02T14:59:24-08:00
updated: 2021-02-02T14:59:24-08:00
title: Private browsing tabs are no longer a different color
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: mark.abels
content:
<p>I recently had to uninstall and re-install Firefox to deal with a software conflict issue.  I then reset all of my preferences, including using <a href="http://www.google.com" rel="nofollow">www.google.com</a> as my homepage.  Before the re-install, private browsing tabs opened as a different, darker color theme than regular tabs, and they opened on the Firefox home page.  Now, they open on the same Google home page as the regular tabs and are the same color as regular tabs, which can be confusing.  How do I get back to a darker-theme private browsing tab?  Thank you. </p>


created: 2021-02-02T14:57:12-08:00
updated: 2021-02-02T14:57:12-08:00
title: Restore previous session options NOT showing for me
tags: mac-os;desktop;other;firefox-690;
product: firefox
topic: other
locale: en-US
creator: pollydell
content:
<p>When I restarted Firefox after a freeze, I did NOT get the familiar message that lets me choose to restore all windows. When opened, Firefox showed only ONE window (the one I was working in when it froze up). The Firefox menu (upper right corner) does NOT display a Restore Previous Session option. It's as if all the windows open in my last session never existed. Is there any way I can still reopen them now? </p>


created: 2021-02-02T14:33:44-08:00
updated: 2021-02-02T14:33:44-08:00
title: updates
tags: windows-7;desktop;download-and-install_1;firefox-840;
product: firefox
topic: download-and-install
locale: en-US
creator: fleeming
content:
<p>We love Firefox except for: 	• The automatic updates.  We’ve turned this off in options, but updates still take place without our approval and they really screw up our pages.  What do we have to do to prevent this from happening? 	• What if we do NOT want Firefox to be our default browser? </p>


created: 2021-02-02T14:27:50-08:00
updated: 2021-02-02T14:27:50-08:00
title: default search engine problem
tags: mac-os;desktop;customize;firefox-780;
product: firefox
topic: customize
locale: en-US
creator: garyjc7
content:
<p>In order to use my preferred browser, MetaGer, I have to change the default search engine every time I open Firefox. After setting the default search engine, Firefox reverts to Google after relaunch. How do I fix this?  I'm using Firefox 85 with OS 10.13.6 High Sierra. Thanks </p>


created: 2021-02-02T13:32:25-08:00
updated: 2021-02-02T13:32:25-08:00
title: Disable user account icon
tags: desktop;other;
product: firefox
topic: other
locale: en-US
creator: keithkoenig
content:
<p>Hello, I am disabling some functions on firefox to limit users access. One last thing I am having trouble finding information about is the Firefox account user icon at the top right corner of the browser.  </p><p>I have been using userChrome.css to disable other things like the hamburger menu. Is there any setting that I can add to userChrome.css to disable the Firefox Account user icon? </p><p>Please see attached image. Thank you, Keith </p>


created: 2021-02-02T13:29:20-08:00
updated: 2021-02-02T13:29:20-08:00
title: Logging on to familiar sites with Firefox
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: buttsdl
content:
<p>Often, when I logon to a familiar, frequently used website, Firefox says I'm using a new computer and sends a security code to my phone.  The sites are banks, credit cards, etc.  No other browser does this.  Have I neglected something in the Firefox settings? </p>


created: 2021-02-02T13:12:22-08:00
updated: 2021-02-02T13:12:22-08:00
content: <p>Tell me how to disable the insecure connection warning pop up. Thanks Will </p>
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: Sarge3
title:
Can I disable the Insecure password warning in Firefox IT prevents my password manager from filling text boxes


created: 2021-02-02T13:11:29-08:00
updated: 2021-02-02T15:08:17-08:00
title: When I try to download a file it will not start
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389111;
creator: Desdinova
content:
<p>About a week ago, Firefox suddenly stopped opening any download links I click on. When I click a link, the little dots in the Tab description slide back and forth and then just stop and nothing further happens. </p><p>I ran Firefox in Safe Mode and everything worked fine so I assumed it was an Add-On (I don't run any extensions). I restarted Firefox and disabled all extensions and then tried again...same problem, no downloads will start. I checked Hardware Acceleration and it's turned off and my Theme is set for basic. </p><p>As a further step, I uninstalled Firefox 32-bit and installed 64-bit. Unfortunately, the problem continues. </p><p>At this point I'm uncertain as to what else I can troubleshoot. </p><p>Any help would be appreciated! Thanks! :) </p>


created: 2021-02-02T12:45:47-08:00
updated: 2021-02-02T13:48:44-08:00
title: Two accounts, only need one.
tags: desktop;sync;
product: firefox
topic: sync
locale: en-US
answers: 1389078;1389092;
creator: user3502416
content:
<p>Had a Firefox account for many years but didn't know which email account it was registered to. Now have just retire old iMac and purchased new one. Firefox wouldn't run on the old one so threw it away. Now i've registered under another email address and find that I have two accounts using the same password. Then sign up iPhone on the second account and things are going to get crazy if i don't stop one of these accounts, preferably the second new one in favor of the old one. Help! </p>


created: 2021-02-02T12:37:24-08:00
updated: 2021-02-02T12:37:24-08:00
title: Logging into SimpliSafe account using Firefox 85.0 on macOS Big Sur 11.2
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: jcrn
content:
<p>Hello.  Quite simply, I am unable to log into my SimpliSafe home security account using Firefox 85.0 on macOS Big Sur 11.2  When attempting to do so, a perpetual loop of verification email followed by return to the original log in page occurs.  Able to log in with out issue from Safari browser, so fairly certain the problem is not with SimpliSafe but rather a filter within my Firefox settings.  Am not tech savvy enough to attempt changing Firefox browser settings to fix this issue.  Please help, and thanks.  Jeff </p>


created: 2021-02-02T12:23:58-08:00
updated: 2021-02-02T15:02:03-08:00
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389096;1389108;
creator: cherikwill
title:
for certain goverment accounts I have to use either SSLv3 or TSL1.1 or 1.2 - I can't get to these sites as of today 2/2/2021

content:
<p>for certain government accounts I have to use either SSLv3 or TSL1.1 or 1.2 - I can't get to these sites as of today 2/2/2021 - I am getting increasingly desperate! </p><p>Sorry, I asked this question earlier and lost the thread because I reset my password! The response was from jscher2000 It is just the general firefox browser. I cleared my history, cleared my cache and still I cannot get to the website <a href="http://www.eftps.gov" rel="nofollow">www.eftps.gov</a> </p>


created: 2021-02-02T12:06:44-08:00
updated: 2021-02-02T12:06:44-08:00
title: Firefox browser crashed
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: trevstar
content:
<p>Hi, </p><p>The firefox browser has today crashed and no page is opening. I tried to send a crash report but no success. I uninstalled and reinstalled but still no page is opening! </p><p>Not sure what next can I do? </p><p>Many thanks Trevor </p>


created: 2021-02-02T11:51:01-08:00
updated: 2021-02-02T11:51:01-08:00
title: Transparent overlay; I want it off
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: rwalker3
content:
<p>I saw a post that said "If you use the Classic Theme Restorer extension, one of its toolbar options will clear the translucent background from the toolbar. "  I added the extension but do not see the option to remove the overlay. </p>


created: 2021-02-02T11:04:56-08:00
updated: 2021-02-02T13:38:19-08:00
title: "Mailto" Outlook opens endless tabs and e-mail windows until PC crashes
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389073;1389074;1389090;
creator: nixnetz
content:
<p>Hi Mozilla community, </p><p>I just finished a new PC (Win10 Pro) some days ago and setup Firefox mailto. After I changed e-mail program to Outlook (Office 2019) and clicked on send link via e-mail it automatically opens endless e-mail windows and blank tabs until the PC crashes. The process cannot be stopped. Reinstallation could not solve the problem.  </p><p>Does anyone has an idea? I could only find a similar problem some years ago but it is no solution for my problem <a href="https://support.mozilla.org/en-US/questions/1212933#answer-1098427" rel="nofollow">https://support.mozilla.org/en-US/questions/1212933#answer-1098427</a> </p><p>Default setting was google mail. Is this how it should be or did Chrome installation caused that?  </p><p>Thanks </p><p>Firefox v85.0 64bit </p>


created: 2021-02-02T10:54:57-08:00
updated: 2021-02-02T10:54:57-08:00
title: Browser Tabs
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: kflorup
content:
<p>Firefox sometimes shows that a tab is being refreshed (the little spin circle)  even though I haven't opened it. </p>


created: 2021-02-02T10:35:20-08:00
updated: 2021-02-02T10:35:20-08:00
title: Google Translate web page is not displaying properly.
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: kevcekani
content:
<p>It's been a while since I last used Firefox, so I'm assuming a compatibility issue with a recent browser update is what's causing the Google Translate site to not load properly (see attached picture). What can I do to fix it? Thanks in advance! </p>


created: 2021-02-02T10:32:06-08:00
updated: 2021-02-02T10:32:06-08:00
title: Gmail won't log in after clearing cache/cookies
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: alorawolfheart
content:
<p>I've been having trouble with gmail lately either not loading emails or not loading icon images, and after some searching decided to clear my cache &amp; cookies as a solution. </p><p>Since clearing, I'm not able to log in at all: I'm taken to the "login" screen, but unable to get to the password field (pressing the "next" button does nothing). </p><p>I'm able to get in on a new profile, but no luck on accessing gmail from my main one. Do I need to just open it from the new profile forever, or is there a solution I've not found yet? </p>


created: 2021-02-02T10:28:03-08:00
updated: 2021-02-02T10:28:03-08:00
title: One engine detected this file
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: 5264859
content:
<p>Hello, on page <a href="https://www.mozilla.org/en-US/firefox/new/" rel="nofollow">https://www.mozilla.org/en-US/firefox/new/</a> I download Firefox Installer.exe, I test on page <a href="https://www.virustotal.com/gui/" rel="nofollow">https://www.virustotal.com/gui/</a> and I receive error "One engine detected this file", read report on page <a href="https://www.virustotal.com/gui/file/a9f85d6b37cb6fabf8cf82613a34949d85c6467b7de7350bf5600b5044da37db/detection" rel="nofollow">https://www.virustotal.com/gui/file/a9f85d6b37cb6fabf8cf82613a34949d85c6467b7de7350bf5600b5044da37db/detection</a>, can you help? Thank you. </p>


created: 2021-02-02T10:09:31-08:00
updated: 2021-02-02T10:37:45-08:00
title: How to change soud output device
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389045;
creator: rene.suarez
content:
<p>I'm looking for a way to make one tab, window (or if not possible, the whole browser) output sound to my second audio card. Anyone try this before?  </p><p>Thanks </p>


created: 2021-02-02T09:59:22-08:00
updated: 2021-02-02T10:33:17-08:00
title: when the hell does firefox keep changing on me
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389033;1389043;
creator: kingajb89
content:
<p>why does firefox keep signing me out of everything and changing my tabs. every so often it signs me out of everything and changes my top sittes to whatever the fuck it wants to. wtf is up with this shitty browser. i leave chromes shitty ass browser for this stupid shit. </p>


created: 2021-02-02T09:04:23-08:00
updated: 2021-02-02T10:32:19-08:00
title: Unable to sign in to online banking using Firefox
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389034;1389042;
creator: soofeenee2
content:
<p>I am unable to access my PNC Bank online account only when using Firefox. I have used Brave, Safari and Opera and can easily get into my account. I'm currently using Firefox 85.0 on a Mac. I have no problems going to any other websites. Just wondering if anybody else is having this problem. </p>


created: 2021-02-02T08:59:50-08:00
updated: 2021-02-02T11:22:15-08:00
title: Lost password
tags: desktop;sync;
product: firefox
topic: sync
locale: en-US
answers: 1389035;1389040;1389047;1389054;1389059;
creator: Randy39
content:
<p>I am trying to fix a situation on my parents computer that uses Firefox.  We had to uninstall Firefox, reboot and reinstall the Firefox browser.  After doing this I expected to be able to "Login" using her email and password, she had lost her password so I assumed there would be a "forgot password" link available to recover it.  Instead this was not an option, after entering email it went straight to an option to enter a new password. There does not appear to be a point to recover a lost password, or to enter it in a new login after doing a new install.   I found some tips while doing a Google search that instructed to click on the user icon in the toolbar and a reset would be there but that was not available either. Any suggestions. </p>


created: 2021-02-02T08:51:43-08:00
updated: 2021-02-02T13:18:31-08:00
title: Saved JPGs not readable by other apps [FF82]
tags: desktop;websites;windows-10;firefox-820;
product: firefox
topic: websites
locale: en-US
answers: 1389087;
creator: dlafontaine2
content:
<p>When I visit sites and try to save JPGs to my system, often times the saved image is not readable on my system by any other apps except Firefox. I tried renaming them to png to see if that would change things, but no. The latest batch of images I saved that exhibit this behavior is from <a href="http://aliexpress.com" rel="nofollow">aliexpress.com</a> Some sites (unrelated?) only offer webp images to be saved so I usually have to use a different browser to force the images to jpg instead. The images on aliexpress are still identifying as jpg so I don't think the webp issue as rearing here. </p>


created: 2021-02-02T08:33:51-08:00
updated: 2021-02-02T08:33:51-08:00
title: Firefox browser permanently accessing my Location
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: ross01
content:
<p>Firefox 85.0 is permanently accessing my Location.  I have confirmed in Windows settings that it is only Firefox that is using the Location service.  Under Privacy &amp; Security in Firefox, under Permissions &gt; Location &gt; Settings, I have removed all websites' access to my location and restarted Firefox.  However, this has made no difference; Firefox still permanently accesses my Location.  I have gone through all other settings and cannot see what is making Firefox need to constantly access my Location.  I use Windows 10 and all software is up to date.  I am happy for websites to access my location on a case by case basis, by me explictly granting a website permission, but obviously I do not want my Location service to be permanently used.  Please could someone help?  Thank you. </p>


created: 2021-02-02T08:28:09-08:00
updated: 2021-02-02T08:28:09-08:00
title: Calendar gadget
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: lstrohl
content:
<p>Using Firefox (ighome) for my home page. Have always been able to use a Google Calendar gadget to load a week of calendar to the home page. About two weeks ago the calendar failed to load and repeated attempts to load the gadget have not fixed the problem. </p>


created: 2021-02-02T07:58:48-08:00
updated: 2021-02-02T07:58:48-08:00
title: video playback problems
tags: windows-7;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: ivankalinapetrovka
content:
<p>after updating to version 82.0, the video from the site stopped playing. is played only through the 'picture in picture' function, and if not all videos, but some, what should I do? </p>


created: 2021-02-02T07:33:45-08:00
updated: 2021-02-02T08:02:20-08:00
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1389006;1389010;
creator: bjrapoza93
title:
I have been getting an error message, So i redownloaded now firefox will open but no websites will load.

content:
<p>I have not saved the error message, however, when I tried opening firefox the other day there seems to be an issue with dll. I can physically open firefox however the home screen never loads. I can physically search things in the search bar and suggestions will pop up, but nothing will actually search. I recently installed all of my driver updates and other windows updates as well. I also tried to update and uninstall/reinstall firefox. I even tried to refresh it. Yes, I am connected to the internet because I am currently submitting this on the same computer via google chrome. I am wondering if it is possible that there is something wrong with the file I am downloading to make firefox run. I am out of simple fixes here and could use some help. I wish I saved the error message, but it was something along the lines of 000.00012f. This isn't it exactly but definitely a bunch of 0s and a 12f or f12. Definitely could use some insight since I am a student with assignments due in the next few weeks.  </p><p>Thank you for your time, BR </p>


created: 2021-02-02T07:21:35-08:00
updated: 2021-02-02T07:21:35-08:00
title: Auto Arranging Browser Windows
tags: mac-os;desktop;tips;firefox-850;
product: firefox
topic: tips
locale: en-US
creator: gbc2001uk
content:
<p>Hi, in Safari if I have the window (drop down) menu open and hold down the option key, I am given the option to Arrange in Front. This effectively neatens up all the open browser windows. </p><p>Is there an option for something similar in Firefox? </p><p>Cheers </p>


created: 2021-02-02T07:13:06-08:00
updated: 2021-02-02T07:13:06-08:00
title: Arrastar sites, abas e imagens para fora do navegador
tags: windows-7;desktop;other;firefox-850;
product: firefox
topic: other
locale: pt-BR
creator: binhoar15
content:
<p>Depois de umas atualizações, notei que não consigo transportar para fora do navegador nenhuma imagem, site, aba, texto, etc clicando e arrastando para fora do navegador, por exemplo, copiar uma foto no desktop.  </p><p>Está sendo bem chato continuar utilizando esse navegador por conta desse recurso que retiraram dele, já estou testando outros navegadores e todos eles ainda funcionam normalmente nesse quesito.  </p><p>Alguém sabe explicar se isso é reversível?  </p><p><br> </p><p>ATT </p>


created: 2021-02-02T07:07:40-08:00
updated: 2021-02-02T07:07:40-08:00
title: Zoom level should be available, but is not
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: FoxyFirey
content:
<p>I am viewing a PDF file within the browser, Firefox 85, on Windows 10.  I am following this webpage to make 120% zoom available: <a href="https://support.mozilla.org/en-US/questions/1201469" rel="nofollow">https://support.mozilla.org/en-US/questions/1201469</a> </p><p>However, when I look at the zoom levels shown by toolkit.zoomManager.zoomValues, I already see the zoom level I want: 120% (showing as 1.2 in the list). </p><p>Unfortunately, 120% doesn't show in the list of zoom levels in my Zoom pulldown menu.  The list jumps from 100% to 125%. </p><p>If I use "+" or "-" (either on the keyboard or the icons at the top of the page), the zoom jumps from 110% to 130%. </p><p>I am confused by two things. </p><p>1. The +/- zoom levels don't match the zoom levels in the pulldown menu.. </p><p>2. Neither match the zoom levels shown by toolkit.zoomManager.zoomValues </p><p>How do I definitively control my zoom levels? </p>


created: 2021-02-02T06:58:14-08:00
updated: 2021-02-02T06:58:14-08:00
title: cancel search suggestions and completions by keystroke
tags: linux;desktop;customize;firefox-840;
product: firefox
topic: customize
locale: en-US
creator: ssd53
content:
<p>I like search suggestions.  They're frequently helpful. </p><p>However, sometimes I just know where I'm going and I can type what I want faster than find it in search, and the search suggestions and completions just get in the way, obscuring the window underneath that I'm trying to read. </p><p>I don't want to turn them off permanently,  but is there a way to cancel (or toggle) the search suggestions and completions by keystroke?  If I hit ESC, it cancels the current suggestions until I hit one more key.  I want to cancel them until I hit return or toggle them back on.   Or possibly delay any new suggestions until I've stopped typing at least. </p>


created: 2021-02-02T06:54:35-08:00
updated: 2021-02-02T10:19:50-08:00
title: Not Responding Error
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389036;
creator: jperhac
content:
<p>I keep receiving a 'not responding' error while using Firefox and have been unable to fix it by refresh, uninstall/reinstall, etc. I don't know what to look for next - and neither does my IT guy who has spent several hours trying to fix it. Any ideas? </p>


created: 2021-02-02T06:41:56-08:00
updated: 2021-02-02T06:41:56-08:00
title: Youtube does not load via IPv6
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: alexandraluzix1
content:
<p>Hello,  I'm having some problems.... when I try to access youtube on firefox it just doesn't load. It stays on the same page I've been before.  I tried all kinds of different methods....reinstalling firefox, deleting all the data and cookies, scanning my laptop for malware with different programms(i installed and deinstalled one after another).  I recently out of deseperation tried aout using an vpn ...and voila youtube did load like nothing ever happened. Then I turned off the vpn and it didn't load again. So I turned off my IPv6 on firefox and tried loading again. This helped and youtube was loading again. Now I would like to know how to fix the problem with the IPv6, is there a chance this could be caused by a virus the scanners couldn't detect? All my other devices are working fine, it's just my laptop.  On the edge browser I get the notification: Die Verbindung wurde offenbar von <a href="http://accounts.youtube.com" rel="nofollow">accounts.youtube.com</a> getrennt. (german sorry: it means the connection has been disconnected by <a href="http://accounts.youtube.com" rel="nofollow">accounts.youtube.com</a>)  I hope you can help me :)  Greetings  Alex </p>


created: 2021-02-02T06:05:10-08:00
updated: 2021-02-02T06:05:10-08:00
title: dark mod app
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: Josebuergo
content:
<p>I use dark mode successfully. However when you right click on a page there is a list of choices. Among them is  exclude from dark mode. I inadvertently click on it and now I can get dark mode on site. How do undo this </p>


created: 2021-02-02T04:42:58-08:00
updated: 2021-02-02T05:16:04-08:00
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1388989;
creator: gaussling.gerhard
title:
Avoid to go to Firefox Homepage on pressing ALT+7 with numlock disabled, because it deletes all the content I typed in a Form, because I wanted to use ALT+132„ and ALT+147“ in text.

content:
<p>Hello, I know that enabling Numlock to prevent this. See <a href="https://support.mozilla.org/de/questions/882228" rel="nofollow">https://support.mozilla.org/de/questions/882228</a> but this happens to me anyway ant its so annoying, especially, while typing a huge text and than make this  disturbing short cut.  </p><p>I'm now looking for a possibility to disable this short cut, to at least realize the unicode input is not working anymore and have a chance to correct it by enabling num lock, without the very bad experience that I lost everything I typed in the last half or even worse full hour or even more typed in. </p>


created: 2021-02-02T04:29:00-08:00
updated: 2021-02-02T04:29:00-08:00
title: flagcounter
tags: desktop;privacy-and-security_1;windows-81;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: rrrroehrig
content:
<p>Hello </p><p>I'm trying to insert a flagcounter from <a href="http://flagcounter.com" rel="nofollow">flagcounter.com</a> in the sourcecode of my discogs-profile site. As I am no developer i'm not sure why the flagcounter doesn't stay on the site (after inserting the code, first it gets displayed). When I quit the page and reload it, it's gone </p><p>In the (german) konsole there are several error messages about cookie settings, but I don't know what to change there exactly. </p><p>Or can I add an attribute "crossorigin" to the souce code? And how? </p><p>Could you please help? Surely will make a small donation to mozilla:-) </p><p>Best regards, Stefan </p>


created: 2021-02-02T03:52:19-08:00
updated: 2021-02-02T05:15:01-08:00
title: Bookmarks lost
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1388990;
creator: schaefer_joachim
content:
<p>Lost all bookmarks after installing the new Firefox version ! How can I get them back. I don't use any other browser. </p>


created: 2021-02-02T03:35:46-08:00
updated: 2021-02-02T08:32:08-08:00
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388984;1388988;1388993;1388994;1389014;
creator: coolvaggos
title:
Firefox bug after 84.00 update on "Save as PDF" for certain unicode characters, also trigger the new and old PRINT DIALOG

content:
<p>Im working for my government posting applies to this certain website:  <a href="https://voucher.gov.gr/ui/project/37/personal" rel="nofollow">https://voucher.gov.gr/ui/project/37/personal</a> </p><p>When an apply is completed i printed on pdf to save locally. </p><p>This was fine till Firefox update 85.00 ( i jumped from 83.00 to 85.00, i don't know why. but i can reproduce it even on 84.00.  ) When i tried to save as pdf, the character encoding of upper part of page (i think its header) you should defently see the exact same page to found out why ( <a href="https://voucher.gov.gr/ui/project/37/personal" rel="nofollow">https://voucher.gov.gr/ui/project/37/personal</a> ) is appear with squares and the characters is losted, and unavailable. ( you can see here: <a href="https://imgur.com/a/W3g0Tz6" rel="nofollow">https://imgur.com/a/W3g0Tz6</a> ) </p><p>Also After the updated version for PRINT DIALOG (the new one) the new dialog, is not showed up, (see image) </p><pre>if you are updating from old version with old profile.  </pre> <p>I had to delete the old profile to appear the new dialog, and there is no setting to get the new one, from old one.  On Firefox prior to 84.00: ( on 83.00 for example) this issue is not there ( and the page has not change at all), the save to pdf was working perfectly, and the characters as shown on the image, is perfectly grabbed and saved. I could not find any other website to replicate this issue so please, invest it here.. </p><p><a href="https://voucher.gov.gr/ui/project/37/personal" rel="nofollow">https://voucher.gov.gr/ui/project/37/personal</a> </p><p>thank you. </p>


created: 2021-02-02T03:31:05-08:00
updated: 2021-02-02T10:34:57-08:00
title: Firefox freezing on start-up?
tags: desktop;fix-problems;escalate;startup;dataloss;mac;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388983;1389044;
creator: JasmineM
content:
<p>I'm on a Mac, running the latest version of Firefox. Recently I've had some work to do that meant I wanted to keep multiple tabs open, so I changed my settings to 'restore previous session' so I'd get my tabs back when I turned my computer off/on.  </p><p>For a few days all was going well, then Firefox crashed. I managed to get it back up again and change the setting so it wasn't trying to restore multiple tabs. But since then no luck, Firefox opens but I get the spinning wheel curser and Firefox shows as non-responsive, I have to force quit the app.  </p><p>I've tried uninstalling it, still no luck. I'm writing this from Google Chrome. </p><p>Can anyone help? I much prefer Firefox, but it's currently unusable for me, and as the browser freezers I can't get into any of the settings etc. </p>


created: 2021-02-02T03:22:34-08:00
updated: 2021-02-02T06:19:44-08:00
title: I want to change Firefox default pop-up menu
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1388999;
creator: jumael99
content:
<p><strong>Main issue:</strong> Firefox default pop-up menu style is ugly. I want to change this with custom CSS code or Just like Chrome . Is there any way to change this? Please show me any single way, I just want to change this. This bothering me too much. </p><p><strong>Second Issue</strong>: Firefox showing me a pop-up menu twice ( <a href="https://imgur.com/J7bUAxE" rel="nofollow">please check the video</a> ). But Why? How to get rid of it. On the other hand, chrome is showing just a simple pop-up menu once. </p><p>Note: I like Firefox , that's why I want to style this, I don't want to use chrome. Thank you </p>


created: 2021-02-02T03:18:08-08:00
updated: 2021-02-02T03:18:08-08:00
title: Problem adding CA cert to firefox with certutil
tags: linux;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: ashwanth.velu
content:
<p>i have been trying to add a certificate to firefox using certtutil(from terminal) in my ubuntu machine. The command i'm using is  <em><strong>sudo certutil -d sql:$HOME/.pki/nssdb -A -t C,P, -n mycert -i myCert.crt</strong></em>. The same works for google chrome without any error. </p><p>Please help me come to a solution. thanks in advance </p>


created: 2021-02-02T03:14:21-08:00
updated: 2021-02-02T03:14:21-08:00
title: Firefox (esr) and iOS
tags: desktop;sync;
product: firefox
topic: sync
locale: en-US
creator: lajeunesse.1
content:
<ol><li> How to make Firefox the default browser on an iPhone (iOS max 12.5.1). No process indicated by  . </li><li> Does the synchronization of the 2 Firefox compile the data already present on each of the Firefox? Otherwise, how to proceed? </li><li> I made a donation in € from France where I live to X online, no trace of the good progress! Is it because of using a different email address from another ISP? There was like a Firefox bug (esr because too old Mac OS) and even a total disconnection of my residential ISP (VS smartphone). No risk of having been lured by a fake website? </li><li> Sorry, this is the first time I have managed to ask a question here, which is why I have incorporated several different issues. I promise to contribute (preferably in French) and to become a Volunteer as you name them. Is there a place to describe me a little more as such? A link will suffice. I like translating EN to FR anyway. The reverse is more difficult for me. </li></ol>


created: 2021-02-02T03:11:14-08:00
updated: 2021-02-02T03:11:14-08:00
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
creator: Chris57121
title:
How can I stop Firefox toolbar popping up when mouse is at top of screen in full-screen mode (without kiosk mode, please)?

content:
<p>The archive post "<a class="new" href="/en-US/kb/new?title=How+can+I+stop+Firefox+toolbar+popping+up+when+mouse+is+at+top+of+screen+in+full-screen+mode+%28without+kiosk+mode%2C+please%29%3F" rel="nofollow" title="Page does not exist.">How can I stop Firefox toolbar popping up when mouse is at top of screen in full-screen mode (without kiosk mode, please)?</a> " is top hit in searches. The solution is no longer exact for Release 85. </p><p>The code snippet should be amended to remove the XUL namespace which now renders the CSS ineffective. Quite simply, </p> <ol><li>fullscr-toggler { display:none !important; } </li></ol> <p>Is sufficient. See <a href="https://www.userchrome.org/adding-style-recipes-userchrome-css.html" rel="nofollow">https://www.userchrome.org/adding-style-recipes-userchrome-css.html</a> for guidance on using namespaces with customisations. </p>


created: 2021-02-02T03:08:13-08:00
updated: 2021-02-02T03:34:48-08:00
title: Strange Browser Interaction
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1388981;
creator: pallas3
content:
<p>Hi all. </p><p>I was just setting up my Firefox account. I was asked for my age. I entered it, and was about to move on to the next step when the figure I entered was rounded up by one. Live in my browser. </p><p>Is this something that the sign-in page does on its own? I tried to replicate it but it did not happen again. </p><p>Is it possible that someone has access to my PC, or at least my browser session? </p><p>If this question seems nutty, I agree. I'm not paranoid and have never seen anything like this happen before. If anyone can explain this event, I'd appreciate it. </p><p>Thanks, </p><p>John </p>


created: 2021-02-02T02:45:38-08:00
updated: 2021-02-02T02:45:38-08:00
title: Cache impossible to clear (maybe from profile)
tags: desktop;other;escalate;windows-10;vmware;firefox-850;
product: firefox
topic: other
locale: en-US
creator: florian24
content:
<p>Hi, I work with ESXi from VMWare. When I log in, the site tells me that I'm accessing another IP.  For example root@10.6.0.102 when I log in with the URL https://10.6.0.69. (see picture) I have this problem despite the fact that I changed computers. (so it's probably related to my firefox profile). I don't have this problem with other browsers. This problem impacts the use of the server. especially the console connections. </p><p>I've already tried to erase caches, historical and others... Do you have any idea what I should do? </p><p>thank you </p>


created: 2021-02-02T02:36:42-08:00
updated: 2021-02-02T02:36:42-08:00
title: Outlook links not connecting forst time
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: rcwatson
content:
<p>Outlook links on windows 10 not connecting first time. No results to my last question so unfortunately had to use Chrome as default. </p>


created: 2021-02-02T02:27:50-08:00
updated: 2021-02-02T02:27:50-08:00
title: Firefox suggests a website extension first in the searchbar
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: marshall929
content:
<p>I visit <a href="http://gmail.com" rel="nofollow">gmail.com</a> and <a href="http://gmail.ucsd.com" rel="nofollow">gmail.ucsd.com</a> multiple times a day. </p><p>Chrome is nice because it autocompletes <a href="http://gmail.com" rel="nofollow">gmail.com</a> after g, and then autocompletes <a href="http://gmail.ucsd.com" rel="nofollow">gmail.ucsd.com</a> after gmail.u </p><p>Firefox instantly goes to <a href="http://gmail.ucsd.edu" rel="nofollow">gmail.ucsd.edu</a> after g. This is annoying in ways you cannot even imagine. </p><p>Is there a solution or is that impossible? </p>


created: 2021-02-02T00:32:41-08:00
updated: 2021-02-02T00:32:41-08:00
title: Is it might to check is there any open tab with special address in Firerfox in JavaScript?
tags: desktop;other;
product: firefox
topic: other
locale: en-US
creator: rhondachurchill90
content:
<p>I want to write an script to send selected text to google translate with java script. but any time that it runs the script opens a new tab of googletranslate.com.I want to add a function to check if would have existed open tab with same requested address it send to that tab and if not open a new tab with that address<a href="https://homeheavenz.com/best-air-purifier-for-asthma/" rel="nofollow">.</a> </p><p>document.execCommand('copy'); window.open("<a href="https://translate.google.com/?sl=en&amp;tl=fa&amp;op=translate" rel="nofollow">https://translate.google.com/?sl=en&amp;tl=fa&amp;op=translate</a>"); (it is not so important but if you help me how can I automatic paste of copied text from clipboard in last line of code you will give me a big help.) Thanks. </p>


created: 2021-02-01T23:42:29-08:00
updated: 2021-02-02T10:29:02-08:00
title: Firefox crashes
tags: desktop;fix-problems;crashes;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1388955;1388967;1388975;1388978;1388982;1389038;1389039;
creator: vlad7799199
content:
<p>Firefox periodically crashes several times a day over the past few months. The last few days, Firefox began to crash almost every time when i try to open absolutely different web sites. All other software i use and other browsers don't crash at all. </p>


created: 2021-02-01T23:39:27-08:00
updated: 2021-02-02T15:08:43-08:00
title: Firefox Refresh deleted Onetab
tags: mac-os;desktop;tabs;firefox-850;
product: firefox
topic: tabs
locale: en-US
answers: 1388956;1389029;1389032;1389051;1389064;1389084;1389112;
creator: mbass99
content:
<p>My firefox browser was running slow, kicked to firefox refresh and when it came back all my saved Onetab bookmarks were gone, including the ones I saved before doing the refresh.  Tried integrating the "old firefox data" folder back into the browser info, which seemed to be the way to go based on previous forum answers.  That said the fix is unclear and doesn't seem to be working based on previously listed answers. Also, I'm on a Mac (Big Sur 11.2 - just updated OS), the other answers were Windows..  Need some help here please, cause it's kinda insane to have saved all the tabs then firefox just deletes them!  Thanks! </p>


created: 2021-02-01T23:33:29-08:00
updated: 2021-02-01T23:36:31-08:00
title: Firefox Japanese Fonts Messed Up
tags: linux;desktop;customize;escalate;font;japanesefonts;firefox-780;
product: firefox
topic: customize
locale: en-US
answers: 1388952;
creator: vgwidt
content:
<p>I am using Firefox on Debian 10 (78.6.1esr) and my Japanese fonts got messed up after I installed a new font on the system.  I installed the font into my Debian user folder, and it applied to everything as the default font.  The fix was pretty easy, I simply removed it and everything want back to normal, except Firefox.  Firefox for some reason is the only thing insistent on continuing to use the font, despite my font settings in Firefox set to use a more standard font.  It wouldn't be so bad but the font in question doesn't have all the characters so the display is rather hideous in some cases.  I tried to reset Firefox by renaming ~/.mozilla/firefox to ~/.mozilla/firefox.old, but the font remains.  I've ran with it for about a month but I cannot take it anymore and have spent a days worth of hours trying to fix it. </p><p>I've attached on image showing the display, and another showing my font settings.  about:config does not show the offending font. </p><p>Thanks! </p>


created: 2021-02-01T22:36:47-08:00
updated: 2021-02-01T22:36:47-08:00
title: How to set the default upload directory
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: ririri
content:
<p>For ome reason when I upload a file to my website Firefox does not open the directory I last used to upload a file. Instead it seems to have got stuck on some arbitrary directory. </p><p>This is SO annoying as I generally have multiple files to upload usually from the same directory, which means, now, that each time I have change from that arbitrary directory to the directory I want to upload from </p><p>How can I get Firefox to behave as it always has? Which was, that when I uploaded a file from my laptop, it opened the directory folder I last used to upload from </p>


created: 2021-02-01T21:56:41-08:00
updated: 2021-02-01T21:56:41-08:00
title: Größe des "Datei soeichern unter"-Dialoges einstellen
tags: desktop;customize;windows-81;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: BIT_fr
content:
<p>Hallo, </p><p>derzeit ist meine Dateiauswahlbox immer auf maiximale Größe eingestellt. Das ist auf Dauer etwas lästig. Wo kann ich die Konfiguration so ändern, dass ich das Fenster in der Größe variiieren kann? </p><p>Grüßle </p><p>Fritz </p>


created: 2021-02-01T21:52:01-08:00
updated: 2021-02-01T21:52:01-08:00
title: Cannot undo effects after uninstalling unapproved Parental Control add-on
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: andrew_ghattas
content:
<p>After testing out an unapproved Parental Control add-on for Firefox, I decided to uninstalled it. But Firefox still redirects webpages (depending if it contains certain keywords on the page) to a blank page as if that add-on were still installed. Other web browsers are not affected. </p><p>Where on my computer is Firefox getting these instructions (including that custom list of key words)? And how do I undo this? </p>


created: 2021-02-01T21:31:10-08:00
updated: 2021-02-02T05:15:16-08:00
title: Sites no longer responding in Firefox
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1388941;1388945;1388958;1388961;
creator: charles.deschenes
content:
<p>I am having issues with a couple of sites I go to often.  The first is <a href="https://cnrtl.fr/" rel="nofollow">https://cnrtl.fr/</a> and the second is <a href="https://gallica.bnf.fr" rel="nofollow">https://gallica.bnf.fr</a>  Both of these sites are working in my other web browsers but Firefox continues to say they are not secure.  The first is a dictionary and the second is a site with manuscripts and documents from the 19th century and earlier which are in PDF format mostly. </p><p>These sites just just stopped working after Firefox 85 update. </p>


created: 2021-02-01T20:48:00-08:00
updated: 2021-02-02T00:51:30-08:00
title: Issue logging into email through firefox
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1388963;
creator: ninjaluvr78
content:
<p>I was attempting to log in to my work email using firefox. When I attempt to log-in, it comes up with a message that says "disable ad blockers, enable Javascript, or use a different browser." I checked the add-ons and currently do not have any set up. I have enabled Javascript. I tried resetting firefox to default settings. I tried turning off enhanced tracking protection. I even attempted using Microsoft edge and nothing is working to help me get into my email. I was able to use firefox earlier today and did not have this problem. Any help would be appreciated. </p>


created: 2021-02-01T19:48:26-08:00
updated: 2021-02-01T20:31:25-08:00
content: <p><strong>Help me bypass this step in the process </strong> </p><p><strong></strong> </p>
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
answers: 1388929;
creator: djmitchell1
title:
I'm trying to become a firefox user but I'm stalled as it is asking me to log in on a separate device, what do i do if i don't have one.


created: 2021-02-01T19:05:02-08:00
updated: 2021-02-01T19:05:02-08:00
title: Change time zone in the browser for a specific website without a third party add on
tags: linux;desktop;customize;firefox-780;
product: firefox
topic: customize
locale: en-US
creator: yeqkmhj
content:
<p>I have resist fingerprint settings turned on because I use keyboard shortcuts to open specific webpages / notes and I need the pages to be the same size when I launch the new instance of the browser.  </p><p>but now the browser thinks I am in UTC. I need the browser to report I am in a different time zone, because nextcloud keeps assuming that my browser is telling the truth.  </p><p>I cant / wont install third party add ons. </p>


created: 2021-02-01T18:19:29-08:00
updated: 2021-02-02T07:29:45-08:00
title: Cannot play videos on Amazon/Netflix
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1388932;1388991;1389000;1389005;
creator: 91sanjay
content:
<p>Unable to play any videos on Amazon/Netflix. Just says Video unavailable. The same videos play just fine on Safari. Using a Mac Air M1. </p><p>After some investigation, it looks like the OpenH264 is not downloading (OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly.) Widevine is installed on the other hand. </p>


created: 2021-02-01T16:40:48-08:00
updated: 2021-02-01T18:06:33-08:00
title: Firefox
tags: desktop;other;needsinfo;
product: firefox
topic: other
locale: en-US
answers: 1388908;
creator: pennycorder5
content:
<p>when I try to open Firefox  it says Firefox is already running  but is not responding  the old Firefox process must be closed to open a new window,  i don't know how to do that </p>


created: 2021-02-01T16:37:38-08:00
updated: 2021-02-01T16:37:38-08:00
title: Firrefox
tags: desktop;other;
product: firefox
topic: other
locale: en-US
creator: pennycorder5
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324195" rel="nofollow">/questions/1324195</a>]</i><br> when I try to turn on Firefox it says Firefox is already running,  the old Firefox process must be closed to open new window,  i don't know what to do </p>


created: 2021-02-01T16:19:48-08:00
updated: 2021-02-02T12:28:32-08:00
title: firefox 85 download
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1388935;1388939;1388940;1388962;1389016;1389022;1389023;1389024;1389025;1389026;1389031;
creator: BrothertownBooks
content:
<p>Why are there Chrome .idb files in my Firefox 85 browser? I've never used Chrome browser and don't have Chrome installed. These idb files take up a large amount of space. Also when first downloaded 85 seemed pretty fast. Now, after a few days it is back to being pretty slow. Could this Chrome stuff be effecting my browser in an adverse way? </p>


created: 2021-02-03T15:48:55-08:00
updated: 2021-02-03T15:48:55-08:00
title: bookmark backup problem
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: suz845
content:
<p>Following the directions for backing up bookmarks under Firefox Help, when I click on "Show all bookmarks" at the bottom of the bookmarks list, the Library window shows "other bookmarks" instead of all bookmarks.  Obviously, I need to insure I'm backing up everything.  Can you help, please? </p>


created: 2021-02-03T15:42:13-08:00
updated: 2021-02-03T15:42:13-08:00
title: Click and drag with images doesn't work correctly!!!
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: simonrh58
content:
<p>Hi guys. </p><p>Suddenly, when I click and drag an image onto my desktop, I no longer get a small version of the image but I get a small generic picture of a mountain. (Unfortunately, I can't seem to attach a picture but it looks a bit like a blue mountain with the sun in the distance and the top right corner is turned over!) </p><p>It also has the name .png or .jpg etc underneath. </p><p>When I then drag it to where I want it I get the following message; </p><p>"The Following Error Occurred : The uploaded file was not an image as expected." </p><p>or </p><p>"Something went wrong. Please try again or contact the administrator." </p><p>This is driving me crazy and I'm anxious to resolve it as soon as possible. The problem only occurred when I updated to the latest version of Firefox. I do not get this problem with Google Chrome, but I want to use Firefox as I have been doing for many, many years.  </p><p>My laptop runs Windows 10 Home (64 bit), Version (Build) 903 (10.0.18362),  and I use Firefox 85.0 (64 bit). </p><p><br> Many thanks in advance, </p><p>Simonrh58. </p>


created: 2021-02-03T14:51:07-08:00
updated: 2021-02-03T14:51:07-08:00
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: courric.team
title:
How to get all emails in only one email box? (comment transférer tous les emails dans une sême boite mail)

content:
<p>Bonjour. J'ai un problème de réception avec mon ancienne adresse (courric.team@sfr.fr). Un code m'est réclamé tout le temps et cela ne fonctionne pas sur thunderbird. J'ai installé une autre adresse de messagerie (courric.jjp@free.fr) qui fonctionne mais que personne ne connait. Est-il possible de transférer tous les messages sur la nouvelle  adresse? Merci. Cordialement. JP Courric  </p><p>Hello. I have a reception problem with my old address (courric.team@sfr.fr). I'm asking for a code all the time and it doesn't work on thunderbird. I installed another e-mail address (courric.jjp@free.fr) which works but that nobody knows. Is it possible to forward all messages to the new address? Thank you. Cordially. JP Courric </p>


created: 2021-02-03T14:44:36-08:00
updated: 2021-02-03T14:44:36-08:00
title: Firefox Developer 86.0b5 playing videos in 1080p on fulscreen drains CPU
tags: desktop;beta;fix-problems;windows-10;firefox-860;
product: firefox
topic: fix-problems
locale: en-US
creator: heroes.VS.misio
content:
<p>Hi, </p><p>After last big update of Firefox Developer Edition I am having really huge video playback bugs. I've tested it on various video streaming services. When video is in 1080p and launched in fulscreen mode there are three issues. 1. Picture is freezing but audio is istill playing then frame jump to right moment and everything is ok 2. Video with sound is lagging. There is a sound like you processor is running over 100% and it is still not enough 3. Video and sound is stopping. Everything is happening in random moments for few seconds. </p><p>On Opera I don't have any problem. My processor is AMD Ryzen 5 5600X (without any OC) </p>


created: 2021-02-03T14:40:00-08:00
updated: 2021-02-03T15:15:24-08:00
title: toolbar "bookmark this page" no longer shows a popup
tags: linux;desktop;bookmarks;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389380;
creator: fastkawasaki
content:
<p>3 February 2021 </p><p>I use a toolbar.  Sorry, I'm old fashioned. When I install a new linux system, the first thing I do is change firefox to show the toolbar.  There is a 'Bookmarks' item on the toolbar.  When you click it, it gives you a menu of several options, including 'Bookmark This Page  Ctrl+D'. </p><p>Until recently, clicking on that option opened a popup that allowed you to select a sub-folder to put the bookmark in.  That was extremely useful because a flat list gets very long very quickly.  You could of course just click on save bookmark in the popup and it gets added to the flat list, or, as I do, you could first select a sub-folder. </p><p>Now, clicking 'Bookmark This Page  Ctrl+D' results in the bookmark immediately being saved to the flat list and a little alert momentarily pops up declaring 'saved to library'.  Apparently 'library' is the same as 'other bookmarks'.  How very clear (sarcasm).  In addition to not knowing where the bookmark actually is, I now have to manually move it to the desired sub-folder with several other clicks.  How convenient (sarcasm). </p><p>I want the old behavior back.  How do I get it? </p><p>By the way, I am very old fashioned.  I don't register with websites, even firefox.  I used an email blackhole to sign up.  I will come back here periodically (once a day) to see if there are any useful answers or questions asking for clarification.  I've bookmarked this page, so it should be easy.  When I'm done, I'll disappear forever, thank you very much. </p>


created: 2021-02-03T14:28:56-08:00
updated: 2021-02-03T14:28:56-08:00
title: Smoothable font in tabs and search bar
tags: desktop;beta;customize;windows-10;firefox-860;
product: firefox
topic: customize
locale: en-US
creator: filimoncc
content:
<p>In the search bar, as well as in the titles of the tabs, the font is not displayed anti-aliased. Compared to google chrome, the difference is noticeable. How to set anti-aliasing for tabs and search bar in Mozilla Firefox browser? </p>


created: 2021-02-03T13:59:57-08:00
updated: 2021-02-03T15:12:58-08:00
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389357;1389370;1389371;1389377;
creator: judymack
title:
My firefox is always slow. I have been on here and got the refresh firefox thing. I have refresh the browser 4 times. Still drags.

content:
<p><strong>Getting ready to leave firefox is someone can't figure this out. Firefox is always slow and it tells me it is slow. I have refreshed it 4 times already and it does not work...still drags.  </strong> </p><p><strong></strong> </p>


created: 2021-02-03T13:55:11-08:00
updated: 2021-02-03T14:15:25-08:00
title: is there a way to keep duplicated bookmarks when saving them?
tags: windows-7;desktop;bookmarks;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389361;1389363;
creator: Snippet
content:
<p>Basically I looking for a way to not deleting duplicated bookmarks when saving all the open tabs. There used to be a plugin for this but is no longer active. </p>


created: 2021-02-03T13:47:19-08:00
updated: 2021-02-03T15:01:22-08:00
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389372;
creator: viccarrillo
title:
When my computer boot even if i have not open firefox there is a firefox process using 50% of my cpu

content:
<p>When windows 10 start, all my start up programs start an then without doing anything appear a firefox process using 50% of my cpu, firefox doesnt open and i can open firefox and it show me no message. i have to close it manually with the task manager and while my computer is still on it wont happen again but right after i restart it will happen again. i have tried almost everything here <a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources</a> but nothing seems to work, help pls </p>


created: 2021-02-03T13:45:10-08:00
updated: 2021-02-03T13:45:10-08:00
title: no aparecen los comentarios youutube
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: es
creator: oscarmauriciotorresflorez
content:
<p>hola, tengo un problema con youtube, y es que no aparecen los comentarios, ni opción para poner alguno, realmente es un problema menor pero me preguntaba si alguien sabe porqué, ya lo he intentado con otros navegadores y salen comentarios como deberia, no parece ser un tema de configuración de cuenta pues ya lo he intentado sin ingresar a mi cuenta de Youtube y siguen sin salir comentarios </p>


created: 2021-02-03T13:40:51-08:00
updated: 2021-02-03T15:55:26-08:00
title: Popup after windows update
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389385;
creator: twentybel0w
content:
<p>I updated windows 10 and now I randomly get a pop up from mozilla asking If I want to allow it to make changes and I need to put in an admin username and pin but it wont let me type anything and it wont go away </p>


created: 2021-02-03T13:22:50-08:00
updated: 2021-02-03T14:23:39-08:00
title: Plug-ins not showing up
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389349;1389353;1389362;1389365;
creator: drewdarling
content:
<p>Hello all~ </p><p>The tally for the traffic counter plug-in for my website does not show up with Firefox, although it does show up on Safari.  The header is there for it, Website Traffic Counter, but no tally. </p><p>Any ideas? </p><p>Drew </p>


created: 2021-02-03T13:20:04-08:00
updated: 2021-02-03T13:34:00-08:00
title: Forgotten Administrator password
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389350;
creator: rzmst
content:
<p>Hello, I have forgotten my administrator password on my home computer and find that my printer has now disconnected.  How can I reset this special password? Thank you </p>


created: 2021-02-03T12:36:27-08:00
updated: 2021-02-03T12:36:27-08:00
title: What is network ID
tags: mac-os;desktop;privacy-and-security_1;firefox-840;
product: firefox
topic: privacy-and-security
locale: en-US
creator: mace2
content:
<p>When entering "about:networking#networkid" FF display a network ID value. What is this value represent and how is it used. </p>


created: 2021-02-03T12:35:47-08:00
updated: 2021-02-03T12:35:47-08:00
title: videos and twitter posts
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: campw1956
content:
<p>Hi!  Long time Firefox user, recommended by a friend in the IT business a long time ago.   </p><p>I am using Firefox 85, 64 bit.  Over the last several years, I've noticed that I can't view twitter posts or most videos on Firefox, but I can if I copy+paste the link to Chrome.   I recently bought a new desktop PC (for other reasons), I thought that would fix the issue, but it didn't.  Note that I didn't "start anew" on the PC, the company that sold me the PC transferred most of the "stuff" on my old PC to the new one.  That might be part of the problem. </p><p>Also, certain websites won't operate properly on Firefox, but they operate fine on Chrome.  I have two sites I visit frequently that I won't open in Firefox because of these issues. </p><p>I tried to reset Firefox (after saving the plethora of links and saved logins on my PC), but that didn't fix the problem.  I talked to the techs at the place I bought my new PC, they said reset or reinstall.  Didn't work. </p><p>Any ideas? </p><p>Thanks! </p>


created: 2021-02-03T12:24:34-08:00
updated: 2021-02-03T12:24:34-08:00
title: Save As
tags: desktop;download-and-install_1;windows-81;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: richarddenton1
content:
<p>When I receive an email, I would like a 'Save As' option, but this seems to only be availabe with Internet Explorer.  I would like to save my attachments from a received email where I would like them to go, rather than being forced to save to 'Downloads' and then then relocate the file to where I want it! </p>


created: 2021-02-03T12:22:35-08:00
updated: 2021-02-03T14:01:21-08:00
title: American language
tags: desktop;customize;windows-81;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389348;1389356;
creator: richarddenton1
content:
<p>Any chance that there could be an American language setting?  I am English, but when I choose 'English' I get American spelling. </p>


created: 2021-02-03T12:13:14-08:00
updated: 2021-02-03T12:13:14-08:00
title: Addons inexplicably, stopped working.
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: milosz.budziarek
content:
<p>I had my addons for a long time without problem, but today they just vanished from next to the searchbar, and i had ads on my youtube. This page isn't even in Dark Readers dark mode! I checked the addons page, all the addons are still there, supposedly still enabled. But they are not, and restarting neither the browser or my pc didn't help. </p><p>Waiting for help. </p>


created: 2021-02-03T12:01:04-08:00
updated: 2021-02-03T13:21:48-08:00
title: Why does task manager show 6 "instances" of Firefox?
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389331;1389337;1389347;
creator: Zsuzsu
content:
<p>I started using Firefox on a Windows 10 laptop. I checked Task Manager as the computer is slow. It shows 6 instances of Firefox, all 6 using memory, with one of them showing CPU usage.  </p><p>Is this "normal"? Is this how Firefox works?  Thanks. </p>


created: 2021-02-03T11:37:28-08:00
updated: 2021-02-03T15:13:39-08:00
title: Can't load anything
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389374;1389378;
creator: qdpengbo
content:
<p>I can't open any website, not even my home page. The browser just shows blank to everything. I tried the solutions on the forum but nothing helped. I can't see the settings after  I click it. I have tried uninstall and install it clean. </p>


created: 2021-02-03T11:06:47-08:00
updated: 2021-02-03T11:06:47-08:00
title: Firefox prints extra blank page when printing from built-in PDF viewer
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: maciek4477
content:
<p>Hello, as stated in the title, in the recent Firefox updates 3 of my computers started to print an extra page when printing a PDF document from the built-in PDF document viewer. For instance if I open a PDF containing a single page invoice from GMail and then print it using the print dialog in Firefox's PDF viewer, I will get the second blank page displayed in the print preview, even though the document clearly only contains one page. If I use the option to use the Windows print dialog menu instead, and I print with that, the document will be printed correctly and only one page will be dispensed. This is A4 format, nothing was changed and all computers started to have this symptom after some recent Firefox update. This happens in two separate buildings both on two computers with Windows 10 and one computer with Windows 7, also two completely separate printers, one being a network laser printer and other standard USB inkjet. This doesn't make much sense to me, is there any solution to this? I have switched from the built-in PDF viewer to Acrobat Reader directly, but it was much more convinient to just have a PDF displayed in a Firefox tab rather than opening a separate program to display and print. Of course Acrobat Reader prints just as correctly as the windows dialog. The problem seems to be purely to do with the Firefox PDF viewer. </p>


created: 2021-02-03T10:51:38-08:00
updated: 2021-02-03T13:17:59-08:00
title: How do I deslect 'delect cookies and site data when firefox closes.'
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389345;1389346;
creator: waste-bin
content:
<p>How do I deslect 'delect cookies and site data when firefox closes.' It says I am in 'permanent private browing mode' and I don't want this. </p><p>The option to deselect is greyed out. </p>


created: 2021-02-03T10:42:57-08:00
updated: 2021-02-03T10:42:57-08:00
title: Video won't play on seesaw website (home schooloing) but audio fine.
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: antandnina
content:
<p>I have followed all advice on support website but to no avail. It plays fine in edge. Only happened after latest update on 29th Jan. </p>


created: 2021-02-03T10:29:38-08:00
updated: 2021-02-03T15:47:29-08:00
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: cs
answers: 1389383;
creator: bastardt
title:
Napadená e-mailová schranka na Seznam.cz,overovaci kód dostávam na stare číslo mobilu které již neexistuje,co mám dělat

content:
<p>Moje e-mailová schránka na <a href="http://Seznam.cz" rel="nofollow">Seznam.cz</a> byla napadena.Ověřovací kód je mi posílán na tel.číslo které již neexistuje,co mám dělat? </p>


created: 2021-02-03T10:28:01-08:00
updated: 2021-02-03T10:28:01-08:00
title: Youtube won't play in firefox
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: Stefloizou12
content:
<p>Hey, </p><p>Since a few days ago Youtube is refusing to play videos. Since then I have tried "refreshing FF, Reinstalling, Starting in safe mode (plug ins not the issue), giving autoplay permissions manually (they were set to block sound for some reason), and clearing cache/cookies. <strong>Nothing will fix it and FF is the only browser that won't play videos. It's not my connection as other browsers on my PC/Tablet/Phone work just fine. I love Monzila and always used FF, but if this persists I'll be forced to swap to chrome. Here's the raw data for the troubleshooter. Anything else I could try? </strong> </p><p>Application Basics </p> <hr> <p>Name: Firefox Version: 85.0 Build ID: 20210118153634 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0 OS: Windows_NT 10.0 19042 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by default Remote Processes: 7 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false </p><p>Crash Reports for the Last 3 Days </p> <hr> <p>Firefox Features </p> <hr> <p>Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org </p><p>Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org </p><p>Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org </p><p>Name: Web Compatibility Interventions Version: 18.2.0 ID: webcompat@mozilla.org </p><p>Name: WebCompat Reporter Version: 1.4.0 ID: webcompat-reporter@mozilla.org </p><p>Remote Processes </p> <hr> <p>Type: Web Content Count: 3 / 8 </p><p>Type: Extension Count: 1 </p><p>Type: Privileged About Count: 1 </p><p>Type: Preallocated Count: 1 </p><p>Type: GPU Count: 1 </p><p>Add-ons </p> <hr> <p>Name: Adblock Plus - free ad blocker Type: extension Version: 3.10.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} </p><p>Name: <a href="http://Amazon.com" rel="nofollow">Amazon.com</a> Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org </p><p>Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org </p><p>Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org </p><p>Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org </p><p>Name: Google Type: extension Version: 1.1 Enabled: true ID: google@search.mozilla.org </p><p>Name: HTML5 Video Everywhere Type: extension Version: 0.5.2 Enabled: true ID: h5vew@tik.tn </p><p>Name: Kaspersky Protection Type: extension Version: 1.3.8.0 Enabled: true ID: light_plugin_7571494CE0B94E11BB762B659A4AD71F@kaspersky.com </p><p>Name: Mendeley Web Importer Type: extension Version: 3.1.51 Enabled: true ID: webapps@mendeley.com </p><p>Name: uBlock Origin Type: extension Version: 1.33.2 Enabled: true ID: uBlock0@raymondhill.net </p><p>Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org </p><p>Name: Beyond 20 Type: extension Version: 2.3.0 Enabled: false ID: beyond20@kakaroto.homelinux.net </p><p>Security Software </p> <hr> <p>Type: Kaspersky Internet Security </p><p>Type: </p><p>Type: Kaspersky Internet Security </p><p>Graphics </p> <hr> <p>Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cd92) EGL_VERSION: 1.4 (ANGLE 2.1.0.3a998d51928f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 0 WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3a998d51928f) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000cd92) EGL_VERSION: 1.4 (ANGLE 2.1.0.3a998d51928f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 0 WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3a998d51928f) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 DirectWrite: true (10.0.19041.546) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 620 Vendor ID: 0x8086 Device ID: 0x5917 Driver Version: 23.20.16.4974 Driver Date: 2-28-2018 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 11e11043 RAM: 0 GPU #2 Active: No Description: NVIDIA GeForce GTX 1050 Vendor ID: 0x10de Device ID: 0x1c8d Driver Version: 27.21.14.6140 Driver Date: 1-22-2021 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_5ffdab5d13e9252d\nvldumd.dll Subsys ID: 11e11043 RAM: 4096 Diagnostics AzureCanvasBackend: skia AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): none CMSOutputProfile: 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Display0: 1920x1080@60Hz DisplayCount: 1 HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0 GPUProcessPid: 2496 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: available by default disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default WEBRENDER: available by default unavailable-no-hw-compositing by runtime: Hardware compositing is disabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default disabled by env: Overriden by qualified hardware OMTP: available by default WEBGPU: disabled by default: Disabled by default unavailable-no-webrender by runtime: WebGPU can't present without WebRender </p><p><br> </p><p><br> Media </p> <hr> <p>Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): ... Output Devices Name: Group Headset (Haylou-GT1 Hands-Free AG Audio): </p> <dl><dd> </dd><dd> </dd></dl> <p>HKC-TV (Intel(R) Display Audio): INTELAUDIO\FUNC_01&amp;VEN_8086&amp;DEV_280B&amp;SUBSYS_80860101&amp;REV_1000\4&amp;276a4bc6&amp;0&amp;0201 Crestron (Intel(R) Display Audio): INTELAUDIO\FUNC_01&amp;VEN_8086&amp;DEV_280B&amp;SUBSYS_80860101&amp;REV_1000\4&amp;276a4bc6&amp;0&amp;0201 BenQ PJ (Intel(R) Display Audio): </p> <dl><dd> </dd><dd> </dd></dl> <p>32S305 (Intel(R) Display Audio): Headset (Haylou-GT1 Hands-Free AG Audio): </p> <dl><dd> </dd></dl> <p>Speakers (Realtek(R) Audio): INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0256&amp;SUBSYS_104311E1&amp;REV_1000\4&amp;276a4bc6&amp;0&amp;0001 </p> <dl><dd> </dd><dd> </dd><dd> </dd></dl> <p>Input Devices Name: Group </p> <dl><dd> </dd><dd> </dd><dd> </dd></dl> <p>Microphone (Realtek(R) Audio): INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0256&amp;SUBSYS_104311E1&amp;REV_1000\4&amp;276a4bc6&amp;0&amp;0001 </p> <dl><dd> </dd><dd> </dd><dd> </dd></dl> <p>Stereo Mix (Realtek(R) Audio): INTELAUDIO\FUNC_01&amp;VEN_10EC&amp;DEV_0256&amp;SUBSYS_104311E1&amp;REV_1000\4&amp;276a4bc6&amp;0&amp;0001 Headset (Haylou-GT1 Hands-Free AG Audio): Headset (Haylou-GT1 Hands-Free AG Audio): </p> <dl><dd> </dd><dd> </dd></dl> <p>Enumerate database </p><p>Environment Variables </p> <hr> <p>MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Stef\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\Stef\AppData\Roaming\Mozilla\Firefox\Crash Reports\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Stef\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini </p><p>Experimental Features </p> <hr> <p>about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Pseudo-class: :focus-visible (layout.css.focus-visible.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Color Scheme Simulation (devtools.inspector.color-scheme-simulation.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Fission (Site Isolation) (fission.autostart): false Media: AVIF (image.avif.enabled): false Multiple Picture-in-Picture Support (media.videocontrols.picture-in-picture.allow-multiple): false Print Preview Redesign (print.tab_modal.enabled): false Web API: beforeinput Event (dom.input_events.beforeinput.enabled): false Web API: inputmode (dom.forms.inputmode): false Web API: &lt;link rel="preload"&gt; (network.preload): true Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false </p><p>Important Modified Preferences </p> <hr> <p>accessibility.typeaheadfind.flashBar: 0 browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20210118153634 browser.startup.homepage: <a href="https://www.youtube.com/" rel="nofollow">https://www.youtube.com/</a> browser.startup.homepage_override.buildID: 20210118153634 browser.startup.homepage_override.mstone: 85.0 browser.urlbar.placeholderName: Google browser.urlbar.suggest.history: false doh-rollout.balrog-migration-done: true doh-rollout.disable-heuristics: true doh-rollout.doneFirstRun: true doh-rollout.doorhanger-decision: UIDisabled dom.forms.autocomplete.formautofill: true dom.push.userAgentID: b07e4ec242f34bb99e309e053d416940 extensions.lastAppVersion: 85.0 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 85.0 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5917 gfx.crash-guard.wmfvpxvideo.driverVersion: 23.20.16.4974 idle.lastDailyNotification: 1612326417 layers.acceleration.disabled: true media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1612323093 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20210118153634 media.gmp-manager.lastCheck: 1612326258 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1612323093 media.gmp-widevinecdm.version: 4.10.1582.2 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false network.trr.blocklist_cleanup_done: true network.trr.mode: 5 places.database.lastMaintenance: 1612326417 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1612326417610 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.sandbox.content.tempDirSuffix: {2fa1ca14-5a9f-40b2-b521-42e437328dbc} security.sandbox.plugin.tempDirSuffix: {8d1f686e-e385-4a75-ae85-1e73b583a729} services.sync.declinedEngines: services.sync.engine.addresses.available: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1612322633 services.sync.lastSync: Wed Feb 03 2021 10:48:47 GMT-0700 (Mountain Standard Time) storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1612326417 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. </p><p>Important Locked Preferences </p> <hr> <p>fission.autostart: false fission.autostart.session: false security.enterprise_roots.enabled: true </p><p>Places Database </p> <hr> <p>Accessibility </p> <hr> <p>Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: </p><p>Library Versions </p> <hr> <p>NSPR Expected minimum version: 4.29 Version in use: 4.29 </p><p>NSS Expected minimum version: 3.60.1 Version in use: 3.60.1 </p><p>NSSSMIME Expected minimum version: 3.60.1 Version in use: 3.60.1 </p><p>NSSSSL Expected minimum version: 3.60.1 Version in use: 3.60.1 </p><p>NSSUTIL Expected minimum version: 3.60.1 Version in use: 3.60.1 </p><p>Sandbox </p> <hr> <p>Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 </p><p>Startup Cache </p> <hr> <p>Disk Cache Path: C:\Users\Stef\AppData\Local\Mozilla\Firefox\Profiles\sl0wjgsg.default-release-1612322612358\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false </p><p>Internationalization &amp; Localization </p> <hr> <p>Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US","en-GB","en-CY","el-CY"] Regional Preferences: ["en-US"] </p><p>Printing </p> <hr> <p>Modified print settings </p> <hr>


created: 2021-02-03T10:23:47-08:00
updated: 2021-02-03T10:23:47-08:00
title: Share a webpage
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: joking1
content:
<p>The browser Safari, which I quit in favour of Firefox, has a command. "Email this page".  What's the equivant in Firefox? </p>


created: 2021-02-03T10:12:01-08:00
updated: 2021-02-03T10:12:01-08:00
title: Firefox 52 Invisible Menu Text Under Big Sur
tags: mac-os;desktop;beta;fix-problems;firefox-860;
product: firefox
topic: fix-problems
locale: en-US
creator: KER
content:
<p>Unfortunately, I have to continue to use Firefox 52.0.2 (FF52)because of a discontinued form filler plug-in (Autofill Forms)—won't function beyond FF 52. FF 52 has been working fine until I moved to Big Sur. Upon launching FF52 under Big Sur, the sidebar and some toobar icon drop-menu's text has disappeared. If I boot back into Catalina, this missing text is visible (Please see attached screenshots). I was hoping someone could tell me how to make this text visible again under Big Sur. Thanks in advance for assistance. </p>


created: 2021-02-03T10:11:55-08:00
updated: 2021-02-03T12:31:38-08:00
title: NORD VPN
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389336;
creator: dwolfe1
content:
<p>For some reason I am unable to connect to <a href="http://nordvpn.com" rel="nofollow">nordvpn.com</a> using firefox browser </p>


created: 2021-02-03T09:29:17-08:00
updated: 2021-02-03T09:29:17-08:00
title: Firefox crashes on opening
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: lauraofobike
content:
<p>I have a new MacBook Pro 13 with M1 chip. Firefox message says it is having trouble getting back pages and then it crashes. Has happened on several attempts </p>


created: 2021-02-03T09:18:40-08:00
updated: 2021-02-03T10:08:02-08:00
title: bookmarks toolbar items in customize
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389299;1389312;1389316;
creator: bordeauxrouge
content:
<p>Hello, I've discovered in menu/customize/bookmarks toolbar items Can't make out what it does? </p>


created: 2021-02-03T08:54:01-08:00
updated: 2021-02-03T08:54:01-08:00
title: Youtube Video Glitching with vertical monitor setup
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: djensmai
content:
<p>When i watch YouTube i get a vertical "glitch line" that basically looks like tearin when you dont have vsync enabled but vertically not horizontally. This line stays the same because it is aligned with the line where my monitor (60hz) above the video playing monitor (144hz) is located (To understand it better i added a picture) </p><p>This does not happen with Chromium based browsers, his is a firefox exclusive Problem. </p><p>Does anyone has a clue what is going on there, i have gsync enabled and vsync as well, turned it off and it still wont fix the problem. I activated and deactivated Hardwareacceleration and did a fresh reinstall without extansions as well. </p><p>DOnt want to move to Chromium, so i would rather want to fix that. </p>


created: 2021-02-03T08:40:12-08:00
updated: 2021-02-03T09:01:20-08:00
title: Delete cockies except cockie preferences
tags: mac-os;desktop;cookies;firefox-850;
product: firefox
topic: cookies
locale: en-US
answers: 1389289;
creator: thorsten_niehues
content:
<p>The setting "Delete cookies and site data when Firefox is closed" is on. Not sure if it is default or if I set it - but it is on on all my devices. </p><p>So far I like the idea of deleting cookies. But it is annoying that each time I open a website it asks me which cookies I want to allow. </p><p>Is there a way to keep my cookie preferences for sites but delete / forbid all further writing ??? </p>


created: 2021-02-03T08:29:05-08:00
updated: 2021-02-03T11:08:52-08:00
title: my headset stopped working with Firefox, but ok with Chrome
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389290;1389325;
creator: pauladas7
content:
<p>Suddendly the audio stopped coming from my headset, so I thought it was a problem with the headset itself, but then it works flawlessly with Chrome. How/where can I solve this problem? I hear the audio on my computer and not on the headset, but only if I use Firefox. </p>


created: 2021-02-03T08:17:55-08:00
updated: 2021-02-03T08:17:55-08:00
title: Synchronization
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: bernhard.nauck
content:
<p>How will I ever get my PCs synchronized with this stupid 5-minutes-regulation, when it takes repeatedly more than an hour to get the 6-digits? I tried at various times of the day for almost a week. </p>


created: 2021-02-03T07:54:07-08:00
updated: 2021-02-03T09:19:32-08:00
title: BlogThis! stopped working after latest upgrade
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389295;
creator: ZendoDeb
content:
<p>BlogThis! (provided by Blogger/Blogspot/Google) is a javascript that I keep in my bookmark tool bar. Clicking on it opens a popup that includes the title/url of the focus tab for blogging. Cuts down substantially on cut/paste/edit that can impact accuracy.  </p><p>It stopped working after the latest upgrade - 85.0 (64-bit) - and started throwing a "popup blocked" message in my way. </p><p>I have not tested the WordPress version - Press this - which is s similar javascript provided by WordPress for the same function. </p><p>Whitelisting the <a href="http://blogger.com" rel="nofollow">blogger.com</a> url did nothing, and I cannot whitelist every site I might ever want to quote from without turning off popup blocking. </p><p>This is beyond annoying.  </p><p>I get popup blocking. I use in all of my browsers, but for years I have been using FF as my primary browser. You seem determined to push me away. (Making me log into the browser, giving you access to everything I am doing just to ask a support question is also not cool.) </p>


created: 2021-02-03T07:43:23-08:00
updated: 2021-02-03T13:58:45-08:00
title: My "Bookmarks" icon now connects me to "History". I can't find any access to my bookmarks.
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389278;1389292;1389329;1389355;
creator: donmcelroy
content:
<p>Need to know how to restore my bookmarks.  When I click on the icon now it connects me to "History" </p>


created: 2021-02-03T06:50:07-08:00
updated: 2021-02-03T06:50:07-08:00
title: External monitor show different color in Firefox.
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: przlob
content:
<p>Hello, </p><p>I have some serious problem with firefox. I spent all day to find the solution but i falied. </p><p>I was trying all the configurations from this post: <a href="https://support.mozilla.org/en-US/questions/1171999" rel="nofollow">https://support.mozilla.org/en-US/questions/1171999</a>  </p><p>gfx.color_management.mode: 0, 1, 2 gfx.color_management.enablev4: ture, false gfx.color_management.rendering_intent; -1, 0, 1, 3 </p><p>Each one of them combined with other. All failed. </p><p>What is the problem. I have a new iMac with external monitor (apple thunderbolt display). </p><p>One the iMac screen everything is ok but on the external monitor, color in firefox is totally different than other browsers and different than iMac. </p><p>Here is the example of code i use for test. It's not image. Just clear CSS code: <a href="https://www.dropbox.com/s/znnuxq1g75169g8/css.png?dl=0" rel="nofollow">https://www.dropbox.com/s/znnuxq1g75169g8/css.png?dl=0</a>  </p><p>Here is the screenshot from iMac  All 3 browsers have the same color: <a href="https://www.dropbox.com/s/3nrkw6ljzwo32kn/imac.png?dl=0" rel="nofollow">https://www.dropbox.com/s/3nrkw6ljzwo32kn/imac.png?dl=0</a> </p><p>And here on external monitor firefox show different color.  <a href="https://www.dropbox.com/s/c4vl4tlxmech8o8/external.png?dl=0" rel="nofollow">https://www.dropbox.com/s/c4vl4tlxmech8o8/external.png?dl=0</a> </p><p>Firefox is my main browser and i don't want to change it just becasue the color is not working properly. But because i'm the designer i need to have almost the same color on my both screens in browser. </p><p>Overall both monitors are ok. The problem only exist in Firefox. All other apps are ok. Figma or Photoshop work fine, both screens have the same color. But firefox not.  </p><p>I'm using also Firefox Developer Edition and there is the same problem. </p><p>Are there any more options i can check before i will change browser? </p><p>Thanks, Przemek </p>


created: 2021-02-03T06:43:25-08:00
updated: 2021-02-03T06:43:25-08:00
title: Netflix Error F7121-3078
tags: desktop;download-and-install_1;mac-os-x-1010;firefox-780;
product: firefox
topic: download-and-install
locale: en-US
creator: lexipeacemaker
content:
<p>Yesterday, i updated my Firefox like it told me to and i was able to watch Netflix all day. Today, i go to watch again and now the error comes up AGAIN for me to update! so i did everything i did yesterday but it says "Firefox already up to date" and i still can't watch! </p>


created: 2021-02-03T06:42:53-08:00
updated: 2021-02-03T06:52:53-08:00
title: Slowness when using keyboard shortcuts on YouTube
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389258;
creator: misa.policie
content:
<p>When I press any shortcut like M for mute, it takes like 2 seconds before it does the action. Typing in the search bar is really choppy (around half to 2 fps). </p>


created: 2021-02-03T06:40:54-08:00
updated: 2021-02-03T06:40:54-08:00
title: Facebook not loading completely
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: tofantas
content:
<p>I downloaded Firefox up date and now I can not load Facebook...Will load with one post but can go no where ....not even to Facebook help... </p>


created: 2021-02-03T06:14:59-08:00
updated: 2021-02-03T06:14:59-08:00
title: Alpenglow theme glitching
tags: windows-7;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: Agent4T7
content:
<p>So I tried using Firefox Alpenglow theme. It looked good at first glance. But when I looked closely there was an artifact around the 'minimise, short, close buttons' like a line drawn around their area, not naturally blending like other themes, maybe it was because of the color variation, IDK. But any time I opened a new tab, when that new tab(link) was loading, those buttons would start blinking. So IDK what that is, thought I should report this bug. I am using Windows 7 </p>


created: 2021-02-03T06:12:54-08:00
updated: 2021-02-03T12:03:41-08:00
title: default browser
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389281;1389283;
creator: suprunchuk
content:
<p>I want to set it as my default browser. I select a list of all browsers, but I do not see Mozilla, all other browsers are in the list, what could be the problem? </p>


created: 2021-02-03T05:59:22-08:00
updated: 2021-02-03T13:42:05-08:00
title: restore bookmarks after reset
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389351;1389352;
creator: mamcginn1
content:
<p>I recently had to hard reset my laptop. I have been unable to restore my bookmarks. I do NOT have the "restore" option in the other bookmarks section of the library. I do NOT have that option in the tools section. I looked at about:profile. I started to launch an other profile but Firefox is not offered as a choice for importing bookmarks. </p>


created: 2021-02-03T05:49:35-08:00
updated: 2021-02-03T05:49:35-08:00
title: Blank page is added when printing pdf in Firefox PDF viewer
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: bas88
content:
<p>Firefox adds a blank page when printing a PDF from the PDF preview.  Normal prints of webpages are fine.  In other browsers it works fine so it is Firefox related.  Resetting printer settings doens't work.  </p><p>How do I stop this from happening. </p>


created: 2021-02-03T05:42:37-08:00
updated: 2021-02-03T05:42:37-08:00
title: Outlook.com email Printing problem
tags: mac-os;desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: kelvinwebb
content:
<p>Hi </p><p>When I try to print emails in the Outlook webpage it takes 1minute 30 secs for the print dialogue box to come up after you press the button. </p><p>I have followed both steps of Firefox help listed below: </p><p><strong>Reset Firefox printer setting</strong> </p><p>Several printer issues can be resolved by resetting Firefox's printer settings: </p><pre>   Type about:config in the address bar and press Return.    A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.    In the Search field, type print_printer.    Click the Delete Fx71aboutconfig-DeleteButton button to the right of the print_printer preference.    Click the Firefox menu at the top of the screen and select Quit Firefox.  </pre> <p>When you start Firefox again, try printing the page that you had problems with previously. Note: In older versions of Firefox print.print_printer was the preference name. The old preference name may exist along with the new name. That old preference can be removed by clicking the Delete Fx71aboutconfig-DeleteButton button. Restart Firefox and print a page after performing the reset. That preference won't reappear. The newer preference will only be available. </p><p><strong>Reset all Firefox printer settings</strong> </p><p>If the above steps did not work, you may want to reset all of Firefox's printer settings: </p><pre>   Open your profile folder:        From the Help menu, select Troubleshooting Information. The Troubleshooting Information tab will open.        Under the Application Basics section next to Profile Folder, click Show in Finder. A window will open that contains your profile folder.     Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox. </pre> <pre>   Click the Firefox menu at the top of the screen and select Quit Firefox.    In your profile folder, copy the prefs.js file to another folder to make a backup of it.    Open the original prefs.js file in a text editor (such as TextEdit).    Remove all lines in the prefs.js file that start with print_ and save the file.  </pre> <p>In fact, actually I have two Prefs files: prefs.js and prefs-1.js. The printer I am using is listed in the second file prefs-1.js. </p><p>Any ideas please? Thanks </p>


created: 2021-02-03T05:35:02-08:00
updated: 2021-02-03T05:35:02-08:00
tags: windows-7;desktop;other;firefox-830;
product: firefox
topic: other
locale: en-US
creator: jeffbrom
title:
I can't print out PayPal packing slips, the printed page only shows a portion of the page (like the top left corner)

content:
<p>I have had this problem for many years, using many different versions of Firefox, using many different computers, and many different laser printers (both HP and Brother). I don't think it is a problem on my end.   I am still mostly using Win 7.  Currently using Firefox 83 on some of the computers, others, I'd have to look. The main problem I have is PayPal.  When I sell something and want to print out the "packing slip" it tries to print a HUGE page on an 8 1/2 x 11 sheet, thus I only get a corner (top left) of this huge page.  Changing the printers scale does nothing but shrink the "corner of the page" and still print nothing else of the remainder of the page (like it doesn't exist).  Changing the page from portrait to landscape does not help.  Changing printers does not help. Changing ISP's and physical locations and computers does not help. I have no other problems with other prints form other websites. I have had to install and use Google Chrome in order to print out the packing slips. I would like to NOT have to use Chrome and have two web browsers on my desktop. Any ideas?   Thanks. </p>


created: 2021-02-03T05:27:04-08:00
updated: 2021-02-03T05:27:04-08:00
title: No audio in Google Meets
tags: desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: jolle1.karlsson
content:
<p>I need to use Google Meets for school but whenever i join a meeting in Firefox I cant hear anyone in the meeting and they cant hear me either (even though i see that the meeting is picking up my microphone) and after some time I get disconnected and directed to the screen in the image I uploaded. I tried joining on Google Chrome on the same computer to see if it was a computer error or network error but it worked fine, its only an issue on Firefox. </p><p>Some other info that might be relevant: Browser version: 85.0 (64-bit) Installed plugins: Enhancer for YouTube Facebook Container Private Internet Access Temp Mail - disposable Temporary Email uBlock Origin </p>


created: 2021-02-03T05:18:24-08:00
updated: 2021-02-03T12:12:58-08:00
title: bangla words reading problem
tags: linux;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389247;1389333;
creator: mnahid95
content:
<p>dear firefox community, I am trying to read Bengali newspapers on their website but i am not able to read the Bengali font correctly from BBC NEWS BANGLA  website. It is showing incorrect or wrong bangla. It is horrible experience. Need solution. </p><p>Chrome browser has no such problem, then why in firefox. Please someone solve out the issue or give me solution as early as possible. </p><p>as a regular user of firefox    </p><p>nahid </p><p>website address :     <a href="https://www.bbc.com/bengali/news-55812403" rel="nofollow">https://www.bbc.com/bengali/news-55812403</a> </p>


created: 2021-02-03T05:16:13-08:00
updated: 2021-02-03T05:16:13-08:00
title: bangla words reading problem
tags: linux;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: mnahid95
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324409" rel="nofollow">/questions/1324409</a>]</i><br> dear firefox community, I am trying to read Bengali newspapers on their website but i am not able to read the Bengali font correctly from BBC NEWS BANGLA  website. It is showing incorrect or wrong bangla. It is horrible experience. Need solution. </p><p>Chrome browser has no such problem, then why in firefox. Please someone solve out the issue or give me solution as early as possible. </p><pre>                                                                                                                             as a regular user of firefox                                                                                                                                                    nahid </pre> <p>website address :     <a href="https://www.bbc.com/bengali/news-55812403" rel="nofollow">https://www.bbc.com/bengali/news-55812403</a> </p>


created: 2021-02-03T05:14:01-08:00
updated: 2021-02-03T05:14:01-08:00
title: bangla words reading problem
tags: linux;desktop;download-and-install_1;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: mnahid95
content:
<p>duplicate of <a href="/questions/1324409" rel="nofollow">/questions/1324409</a> thread. </p><p>dear firefox community, I am trying to read Bengali newspapers on their website but i am not able to read the Bengali font correctly from BBC NEWS BANGLA  website. It is showing incorrect or wrong bangla. It is horrible experience. Need solution. </p><p>Chrome browser has no such problem, then why in firefox. Please someone solve out the issue or give me solution as early as possible. </p><pre>                                                                                                                             as a regular user of firefox                                                                                                                                                    nahid </pre> <p>website address :     <a href="https://www.bbc.com/bengali/news-55812403" rel="nofollow">https://www.bbc.com/bengali/news-55812403</a> </p>


created: 2021-02-03T05:11:15-08:00
updated: 2021-02-03T05:11:15-08:00
title: Changing Image Saving Default to webp just is not Good Product Development? Please Explain....
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: ar_watkins
content:
<p>When can we have Saving Files in the Industry Standard Worldwide Standard of .jpg ? </p><p>Or are we all to use Google Chrome for Everything, seems a very difficult Strategy to Understand by Mozilla. </p><p>From my simpleton's perspective this is a really poorly thought out and untested Release? No Product Manager worth his Salt would release Product like this? </p><p>I am a Massive Fan of Firefox...it has so much going for it. Dont Screw it with Stupid issues like this. You will drive us all back to the "Edge" and that is bad......................... </p><p>RSVP. (my email if possible) </p><p>Cheers Andy in Bristol UK. </p>


created: 2021-02-03T05:05:58-08:00
updated: 2021-02-03T05:05:58-08:00
title: bangla words reading problem
tags: linux;desktop;download-and-install_1;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: mnahid95
content:
<p>duplicate of <a href="/questions/1324409" rel="nofollow">/questions/1324409</a> thread. </p><p>dear firefox community, I am trying to read Bengali newspapers on their website but i am not able to read the Bengali font correctly from <strong>BBC NEWS BANGLA</strong> website. It is showing incorrect or wrong bangla. It is horrible experience. Need solution. </p><p>Chrome browser has no such problem, then why in firefox. Please someone solve out the issue or give me solution as early as possible. </p><pre>                                                                                                                             as a regular user of firefox                                                                                                                                                    nahid </pre> <p>website address :     <a href="https://www.bbc.com/bengali/news-55812403" rel="nofollow">https://www.bbc.com/bengali/news-55812403</a> </p>


created: 2021-02-03T04:53:44-08:00
updated: 2021-02-03T04:53:44-08:00
title: Is it possible to export the data under Enhanced Tracking Protection
tags: linux;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: edinikanovic
content:
<p>The Enhanced Tracking Protection feature in Firefox enables me to see if Firefox detects and blocks certain trackers, attempts at fingerprinting etc. It is also possible to see the domains being blocked.  </p><p>Is there any way to export this data from Enhanced Tracking Protection for a given website? </p>


created: 2021-02-03T04:06:09-08:00
updated: 2021-02-03T04:06:09-08:00
title: firefox.exe
tags: desktop;fix-problems;windows-8;firefox-850;
product: firefox
topic: fix-problems
locale: fi
creator: sixcats
content:
<p>Hei! Win 8 ja ff.exe ei edelleenkään näytä toimivan kunnolla.....Olen kysynyt asiasta jo kolme kertaa joulukuun 2020 jälkeen saamatta vastausta. Nyt taidan poistaa Firefox:in kokonaan koneeltani lopullisesti - kyllästynyt tähän jatkuvaan alkujumitukseen.. jotta terve </p>


created: 2021-02-03T03:49:47-08:00
updated: 2021-02-03T03:49:47-08:00
title: Sync-Problem Bookmarks all gone !
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: micha.seremek
content:
<p>I had to re-install my Windows 10. Before formatting my drive and starting installation, I synced all my bookmarks and settings. After reinstall of Windows and installing firefox, I logged in to my account, wanted to sync and get my bookmarks back...but there is nothing. it's all gone. What can I do now ? I need them back </p>


created: 2021-02-03T03:39:55-08:00
updated: 2021-02-03T05:30:23-08:00
title: bp-a42b5fdc-f35f-4d7a-97a6-192c70210203
tags: desktop;websites;windows-10;bug_1;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389225;1389226;1389239;1389245;
creator: hildavl
content:
<p>if I will open website <a href="http://www.abn.amro.nl" rel="nofollow">www.abn.amro.nl</a> I always get a crash </p>


created: 2021-02-03T03:22:39-08:00
updated: 2021-02-03T03:22:39-08:00
title: "Black screen" video playing on Slack
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: barcadams0
content:
<p>Dear Firefox community, I faced an issue today.  I uploaded a video to a Slack forum thread, it is embededd , I can see the videos' "screen" but  when I press play, i got only a black screen with audio. I've already checked the forums considering this issue, in any case disabling hardware accelaration and disabling extension were advised, I tried this disabling these, but nothing happened. </p><p>What can be done, or will it be fixed by an update?  </p><p>Thanks in advance, Yours sincerely, Ádám </p>


created: 2021-02-03T03:15:10-08:00
updated: 2021-02-03T04:20:25-08:00
title: Images on one website do not show in Firefox but are visible in Safari
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389227;1389228;
creator: marjolijn.f
content:
<p>Hello,  There is one website that I visit regularly that doesn't show images anymore in Firefox. On the top left of the page I see a torn sheet of paper icon.  The images are visible in Safari. I have tried suggestions on the FF help page but that doesn't help. </p><p>Is it caused by the website owners or a problem on my side? </p>


created: 2021-02-03T02:52:53-08:00
updated: 2021-02-03T04:22:58-08:00
title: Restoring previous session
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389229;1389231;
creator: tasmanman
content:
<p>Hello, </p><p>I need to be able to restore my previous session whenever I restart Firefox and keep myself logged in to various sites. However, the option to do that is greyed out. How can I do this? I've attached a picture from the Options menu. I'm using Windows 10. </p><p>Thanks. </p>


created: 2021-02-03T02:52:51-08:00
updated: 2021-02-03T02:52:51-08:00
title: an Excel file .xlsm opens as .xlsx in Forefox
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: palidhje
content:
<p>Hello </p><p>There is an Excel .xlsm file and when downloading it, it puts a different format on it .xlsx Why is that? How do I check why this is chenging or what it causing it to change? </p><p>If I download an xlsm from a different website then it works fine. The page we use is for business internal employees only. </p><p>Would appreciate your advise </p>


created: 2021-02-03T02:47:30-08:00
updated: 2021-02-03T02:47:30-08:00
title: Youtube continues playback while browsing another page
tags: linux;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: markohietala
content:
<p>Hi! </p><p>I've recently (within a week or so) had this problem where I have a youtube video paused on one tab and while browsing another site on another tab the youtube video unpauses and continues to play the video. </p><p>This happens continually and so I have to either mute the video or close the youtube tab so it doesn't distract my browsing. The problem stops also if I refresh the youtube page. </p><p>Firefox version 85.0 (64-bit) Linux Mint 19.3 Tricia MATE </p>


created: 2021-02-03T02:37:52-08:00
updated: 2021-02-03T03:32:27-08:00
title: Firefox on linux laptop with 32Gb RAM is exrtemely slow.
tags: linux;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389220;
creator: a.sokolov.brandmaker
content:
<p>Hi guys,  </p><pre>SOmething is wrong with the firefox on my laptop. The laptop has 32Gb ram. It is super fast. Internet speed more than 100Mb/sec. Docker containers are running, everything is fine. But with firefox, I type a letter and it needs serveral seconds to print it. I tried serveral steps, recommended for similar problems, located under "support", but not nothing helped. I disabled plugins, extensions. Still the same.   What can I do to find a reason? </pre>


created: 2021-02-03T02:20:02-08:00
updated: 2021-02-03T02:20:02-08:00
title: Lockwise remove several (but not all) saved logins/passwords
tags: mac-os;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: bas.steemers
content:
<p>Hi, </p><p>I need to tidy up my saved logins/passwords in Firefox (v85, MacOS) and want to remove several but not all. A lot of them are obsolete, but there are too many to do it all one-by-one. Does Lockwise offer the option to select multiple logins/passwords and remove these all at once? I only see references to remove all logins, but that is not what I need. </p><p>Thanks. </p>


created: 2021-02-03T02:13:32-08:00
updated: 2021-02-03T02:13:32-08:00
title: The new firefox zoom functionality
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
creator: haiderbu50
content:
<p>This is not a question and I have no issues, and I love firefox. I was searching for a way to send feedbacks &amp; couldn't find one. </p><p>all I want to say that whoever made or fixed maybbe adjsuted the new zoom functionality for firefox  </p><pre>  <strong>THANK YOU</strong> &lt;3 &lt;3 &lt;3  </pre> <p>you made my life easier and happier, and you have my long lasting continues support foor you. </p>


created: 2021-02-03T02:02:40-08:00
updated: 2021-02-03T02:02:40-08:00
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: MozillaUser228
title:
Firefox leaves address bar form autocompletion from the browsing history after the complete history wipe out

content:
<p>I cleared all my Firefox history completely.Yet whenever I would type something in the address bar it gets auto completed from my browsing history, seems to be that it's not all addresses, but for sure it's most of them. This has been happening for a long time. What kind of bug is this and what's the fix? </p><p>Tried exiting the browser and removing formhistory.sqlite. Nothing changed. </p><p>I am using Win10 Home. </p>


created: 2021-02-03T01:50:15-08:00
updated: 2021-02-03T01:50:15-08:00
title: Firefox 85.0: Bookmarks Toolbar wrecked (New bookmarks disappear, old bookmarks can not be found)
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: bob2021
content:
<p>Hi there, </p><p>since my FF updated to 85.0 my Bookmarks Toolbar is now totally wrecked. </p><p>Here's what happened and happens: </p><p><strong>Problem #1: Disappearing new bookmarks</strong> <em>See screenshots 1-4 for that.</em> 1a) If I drag &amp; drop an open tab to the Bookmarks Toolbar, the bookmark is created and stays there for &lt;1 second. It immediately is automatically removed from that toolbar and moved to Bookmarks Menu. </p><p>1b) If I change the bookmarks properties and set another place, e.g. the Bookmarks Toolbar, it will be added correctly to that place - so that works. </p><p>1c) If I reimport my bookmark backup, Firefox will not add the respective bookmarks back to the Bookmarks Toolbar, it stays empty. Under "Customize" I can still find the "Bookmark Toolbar Items" item placed on that Bookmarks Toolbar. </p><p>What would be the possible reason for that behaviour? Did FF 85.0 changed something regarding bookmark handling? </p><p><br> <strong>Problem #2: Duplicate "Bookmarks Toolbar" folders </strong> <em>See screenshots 5-6 for that.</em> Now I switched my FF language to English. That is when discovered that FF put my "Bookmarks Toolbar"-bookmarks into an extra folder called "Lesezeichen-Symbolleiste" (translated = Bookmarks Toolbar) inside my "Bookmark Menu" folder. </p><p>So either a migration happened or some underlying structure of the bookmark system changed and Firefox did not migrate the old to the new location for foreign languages? </p>


created: 2021-02-03T01:41:02-08:00
updated: 2021-02-03T01:41:02-08:00
title: Firefox 85 canceled Feature - Line Wrap
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: gantnerer
content:
<p>Firefox, Seitenquelltext anzeigen, Lange Zeilen umbrechen, seit Firefox 85 nicht mehr vorhanden. Letzte Fersion mit den Feature ist Firefox 84.0.2 Letzte Lösung ist about:config - view_source.wrap_long_lines </p><p>Frage: Warum wurde das Feature gestrichen ? </p><p>Firefox, show page source text, wrap long lines, no longer available since Firefox 85. The latest version with the feature is Firefox 84.0.2 Last solution is about: config - view_source.wrap_long_lines </p><p>Question: Why was the feature canceled? </p>


created: 2021-02-03T01:40:47-08:00
updated: 2021-02-03T05:48:51-08:00
title: Firefox Freeze on startup
tags: desktop;freeze;fix-problems;crashes;windows-10;startup;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389232;1389238;1389248;1389249;
creator: ngundlach
content:
<p>Hello together,  first: sorry for my bad english. </p><p>I have the problem that my firefox crashes everytime i try to start it. I have to create a new profile with the "-profilemanager". Then it will work for like 1 or 2 hours and then he crashs again. I also tried to reinstall it...,  </p><p>Firefox does not save any crashreports or something.  I also tryed the "clean up" function. </p><p>I'm desperate...,  </p><p>My specs: Firefox Version 85 Windows 10 LTSC 2019 </p>


created: 2021-02-03T00:48:18-08:00
updated: 2021-02-03T00:48:18-08:00
title: No Autofill for addresses in options
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: brstevefox
content:
<p>I have been trawling the web for a solution for this, I have even toyed with the idea that i'm just being thick, but on this occasion I don't think I am. As the title suggests, there is no option to autofill addresses. I have followed <a href="https://support.mozilla.org/en-US/kb/automatically-fill-your-address-web-forms" rel="nofollow">this </a>, but there is no forms and autofill section, I've used the search bar at the top and all that autofill brings up is passwords. </p><p>Thanks in advance. </p>


created: 2021-02-03T00:40:36-08:00
updated: 2021-02-03T04:27:28-08:00
title: Firefox 85.0 crashes on Mac OS 11.1 on startup
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389233;1389234;
creator: gresitza
content:
<p>Hi everyone, </p><p>my Firefox crashes on MAC OS 11.1. on startup. I can't click anything and I have to kill the process. It happens in safe mode too. I did a rebuild but its still the same. </p><p>Thanks in advance </p>


created: 2021-02-03T00:33:17-08:00
updated: 2021-02-03T00:33:17-08:00
title: search the contents of the current page for text or links / find bar doesn't work
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: NMT
content:
<p>Hello, I use the "search function in current page" a lot for work (terminology search in multilingual websites). Since i installed the last version (Firefox 85.0), this function frequently doesn't work: ctrl+F, the find bar appears, but when i type text in it, nothing happens. Sometimes it works again if i close firefox and open it again, sometimes it doesn't, and i have to use another browser (Chrome, i hate it). Why is it so ? can you fix it? Thanks in advance. </p>


created: 2021-02-03T00:31:59-08:00
updated: 2021-02-03T00:31:59-08:00
title: Standard action for clicking on pdf link changes all the time
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: korving
content:
<p>Hi, </p><p>I have set Firefox to use the WIndows standard app for opening my pdf links. So it opens a pdf document in my pdf reader, instead of downloading it, or ask me the question what to do every time. But Firefox will not remeber my setting. It goes wel for a few times, and then  suddenly it starts downloading it again instead op opening it. I have tried to go back to standard settings and again change my preferences, but no result. I also made a sync account for Firefox (I thought it would synchronize my settings in a good way each time) but also no result. It is no issue with updating firefox to a newer version, because my settings change even in between updates. </p><p>I am clueless. Anyone having a good idea? It drives me mad. </p>


created: 2021-02-03T00:30:51-08:00
updated: 2021-02-03T14:18:52-08:00
title: userChrome.css Change tab text colour for INACTIVE window
tags: linux;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389364;
creator: mozilla203
content:
<p>Hello, </p><p>I am trying to create a custom userChrome.css for Firefox 85 to fix the poor contrast of text on inactive tabs on KDE Plasma with the Breeze colour scheme. </p><p>I want the text of an inactive tab on the active window to be the colour white. </p><p>I want the text of an inactive tab on an inactive window to be the colour black. </p><p>I tried the following in userChrome.css: </p><p>.tabbrowser-tab:not([selected="true"]) .tab-text { </p><pre> color:white !important; </pre> <p>} </p><p>.tabbrowser-tab:not([selected="true"]) .tab-text2 { </p><pre> color:black !important; </pre> <p>} </p><p>The first block of CSS works and I get white correctly on an inactive tab on an active window. The second block of CSS does not work and I do not get black text on an inactive tab on an inactive window.  </p><p>I used "tab-text2" because it was described here: <a href="https://support.mozilla.org/en-US/questions/1017404" rel="nofollow">https://support.mozilla.org/en-US/questions/1017404</a> </p><p>Has "tab-text2" been deprecated and replaced with something else in newer versions of Firefox? How do I specify the tab text colours for an inactive window? </p><p>Thanks. </p>


created: 2021-02-03T00:25:27-08:00
updated: 2021-02-03T02:55:41-08:00
title: A fake Firefox update popup
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389218;
creator: skyy55936
content:
<p>Hello there! </p><p>I was browsing some website but suddenly a popup appeared that I need to update Firefox that was up to date. (That was my second time seeing the same site, so I was careful not to click on yes.) </p><p>I thought it was a click bait or virus, so I didn't click on it and I wasn't even able to exit that tab. That tab even opened the 'color picker' application and started running a code by itself. </p><p>I could see an extension install by itself. I panicked and shut down my computer. </p><p>After a while when I started the computer again,  I couldn't find any new extension installed but I remember it was there. ;-; </p><p>A few days later (today), all of my websites started glitching! I don't know what to do. T_T </p><p>Also if there's an only option which is to refresh, I actually don't want to lose my Firefox data so I can't do that. Is there any other way to get rid of that thing? </p><p><em>To put some screenshots, I tried to use another web browser which I could clear the data of. But it didn't work in that.</em> </p><p>This is the link which mentioned some 'Update.FF' (I am not sure if it's the correct one, but please do not click on it.) </p><p><strong>**If you do click on it, it'll just refresh the page or something but the previous link which I saw, doesn't open**</strong> </p><p><a href="https://www-ssl.com/app/?ref=6&amp;web=zp&amp;co=IN&amp;dd=ee67f683db1226519417d5525d328dfa&amp;pa=melichrous-badger&amp;cid=zredca1df561f511eb9d0d0a59b83f3f116c17d68f2b074c768485b8929596500e0532856c6a18cb5fc6&amp;country=IN" rel="nofollow">https://www-ssl.com/app/?ref=6&amp;web=zp&amp;co=IN&amp;dd=ee67f683db1226519417d5525d328dfa&amp;pa=melichrous-badger&amp;cid=zredca1df561f511eb9d0d0a59b83f3f116c17d68f2b074c768485b8929596500e0532856c6a18cb5fc6&amp;country=IN</a> </p><p>Please help!! </p>


created: 2021-02-03T00:09:40-08:00
updated: 2021-02-03T04:28:34-08:00
title: Firefox forgets all settings and login info every time I restart no matter what I do
tags: mac-os;desktop;privacy-and-security_1;firefox-840;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389235;
creator: ruby.entler
content:
<p>- I have no add-ons - always use private browsing is off - delete cookies is off - ask to save logins and passwords is on (I can save passwords all I want, but when I restart my computer, they won't be there.) </p><p>I can't find any info already asked about this - I'm running version 84.0.1 </p><p>Help! I'm about ready to switch browsers.. </p>


created: 2021-02-03T00:09:23-08:00
updated: 2021-02-03T12:21:09-08:00
title: Cant open any google site in Firefox
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
answers: 1389202;1389204;1389205;1389206;1389207;1389208;1389209;1389284;1389291;1389320;1389334;
creator: m.rashid_bd
content:
<p>Hi Since yesterday 2-Feb-21, i cant open any Google sites (Search engine, Photos, Drive, mails etc)! I have no idea how this happened. showing below message once i enter <a href="http://Google.com" rel="nofollow">Google.com</a>  </p> <ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li><ul><li> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> </li></ul> <p>Did Not Connect: Potential Security Issue </p><p>Firefox detected a potential security threat and did not continue to <a href="http://www.google.com" rel="nofollow">www.google.com</a> because this website requires a secure connection. </p><p>What can you do about it? </p><p><a href="http://www.google.com" rel="nofollow">www.google.com</a> has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. </p><p>The issue is most likely with the website, and there is nothing you can do to resolve it. </p><p>If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem. </p><p>Someone could be trying to impersonate the site and you should not continue. </p><p>Websites prove their identity via certificates. Firefox does not trust <a href="http://www.google.com" rel="nofollow">www.google.com</a> because its certificate issuer is unknown, the certificate is self-signed, or the server is not sending the correct intermediate certificates. </p><p>Error code: SEC_ERROR_UNKNOWN_ISSUER </p><p>View Certificate </p>


created: 2021-02-02T23:27:07-08:00
updated: 2021-02-03T04:29:04-08:00
title: REPORT
tags: windows-7;desktop;privacy-and-security_1;firefox-840;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389236;
creator: selvaekaputri9
content:
<p>This add-on is not actively monitored for security by Mozilla. Make sure you trust it before installing. </p>


created: 2021-02-02T23:18:08-08:00
updated: 2021-02-03T04:29:32-08:00
title: update vs bookmarks
tags: desktop;bookmarks;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389237;
creator: robcramer81
content:
<p>Hi there, I would like to keep my bookmarks and all the profile in the new firefox. How can I do that? And I habe the problem that I need to sign every time I open the browser. Is that the normal procedure? </p><p>Regards from Germany, Robert </p>


created: 2021-02-02T22:48:59-08:00
updated: 2021-02-02T22:48:59-08:00
title: the environmental requirements with VDI
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
creator: hiroshi.seki.rf
content:
<p>Hello. </p><p>I am considering introducing the Firefox to Virtual Desktop Infrastructure, We will inquire about the environmental requirements of the product. I would appreciate it if you could answer. </p><p>1. About Windows 10 OS </p><pre>  (1)The lowest version supports Windows 10   (2)Does it support to Roaming user profile   (3)Does it support to Multi-user mode </pre> <p>2. About VMWareHorizonView </p><pre>  (1)Does it support to VDI:   (2)Does it support to SBC (RDSH): </pre> <p>3. About Cirix </p><pre>  (1)Does it support to VDI (XenDeskTop) Full-Clone or MCS or PVS   (2)Does it support to SBC（XenApp) Full-Clone or PVS </pre> <p>4. Is GPU required </p><p>Sorry for my poor English. </p><p>Best Regards </p>


created: 2021-02-02T21:59:14-08:00
updated: 2021-02-02T22:28:10-08:00
title: firefox updates
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389187;
creator: eltoromata
content:
<p>thank you vrey much... ...for stepping on my customizations withup firefox "updates" AND (!!) disabling "Contact Us" for comments. . . talk about pre-emptive (basically, "1984" behavior </p>


created: 2021-02-02T20:30:57-08:00
updated: 2021-02-03T07:04:04-08:00
title: Microsoft Windows Defender Security Warning Pop up Removal
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389177;1389188;1389261;
creator: fvavrek
content:
<p>Got this popup that I can't get closed saying access has been blocked.  Will not close, any way to get this off? </p>


created: 2021-02-02T19:50:35-08:00
updated: 2021-02-03T03:31:19-08:00
title: Firefox print
tags: windows-7;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389212;1389219;
creator: csuflinux
content:
<p>Currently running Firefox 85.0, Prior release was 82.0 (screwed up print preview issues caused major headaches there.) What happened to the "Page Setup..." dialog? It has disappeared from the "File" sub-menu.  It isn't in the "Options" section either. How is one supposed to change headers, footers, margins, and other such particulars that were commonly found in the "Page Setup" dialogs of desktop applications?  Couple this with the loss of the previous print preview capability, and I am thinking I need to find a different browser.  Doesn't Mozilla have a change review process in place to prevent such major mishaps? </p><pre> /russ </pre>


created: 2021-02-02T19:25:04-08:00
updated: 2021-02-03T04:57:39-08:00
title: Add-on error and Screen Shot gone.
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389176;1389190;
creator: ricanlove05
content:
<p>What happen to the screen shot function? Its no longer in the search menu where it was before. Also all my add-ons are gone and when I try to DL one its says error. </p>


created: 2021-02-02T19:00:39-08:00
updated: 2021-02-02T21:27:06-08:00
title: Firefox will load but it's "dead".
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389180;
creator: rdjenkins
content:
<p>OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop. </p><p>I did and automatic restart-- same result. I did a total shut down and restart-- same. </p><p>I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox. </p><pre>I'm using Brave to write this, and there's no problem with internet access, obviously.  </pre> <p>So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact? </p>


created: 2021-02-02T17:31:49-08:00
updated: 2021-02-02T17:31:49-08:00
title: Can I use firefox browser to sign up for covid vaccine through Publix stores in FL?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: thebellsinnaples
content:
<p>I'm not sure that Publix recognizes the Firefox browser to allow me to sign up for COVID vaccine in FL.  Its info says to use Chrome, IE, or Safari.  (I do have an i-phone but don't think I can type into it fast enough to beat the clock.)  I did get into the queue once, but no farther than that step.  Does that mean Firefox will work?  I don't have any other browser and I'm not tech savvy.  Thanks.  Registration happens again tomorrow morning at 6 AM. </p>


created: 2021-02-02T17:18:53-08:00
updated: 2021-02-02T17:18:53-08:00
title: FF 85.0 printing background image & font color does not work on hawaii gov site.
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: 25psalm25
content:
<p><a href="https://huiclaims.hawaii.gov/#/" rel="nofollow">https://huiclaims.hawaii.gov/#/</a> </p><p>hawaii unemployment gov site.  try to print with background image.  it loses all css I think, font color etc. </p><p>other browser (I tested with Opera) works just as expected. </p>


created: 2021-02-02T17:17:24-08:00
updated: 2021-02-02T20:30:23-08:00
title: Not loading all websites
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389165;1389166;1389168;1389170;1389172;1389173;1389174;
creator: ek-dyoder
content:
<p>I've been a Firefox user for more than a decade and today is the first time I've had an issue that is making me reach out to the support community for help. </p><p>I have one computer at a client in which Firefox just won't load certain websites. One of them is <a href="http://www.performance.gov" rel="nofollow">www.performance.gov</a> the site loads fine on other computers on the same network, the problem computer can successfully ping the site and correctly resolve DNS. Furthermore, Edge, Internet Explorer, and Chrome on the same computer can also load the site perfectly fine - it's only Firefox that can't. </p><p>I've tried to refresh Firefox, starting Firefox in Safe Mode, reinstalling, completely wiping Firefox from the computer (removed all of Mozilla's install, %AppData%, and %LocalAppData% directories; as well as removing all of the Mozilla and <a href="http://mozilla.org" rel="nofollow">mozilla.org</a> registry keys), then I installed a clean copy of Firefox 85 - still won't load the site. I've also tried changing Firefox's proxy setting to "No proxy", as well as disabling DoH - no dice. </p><p>The problem computer is running Windows 10 x64 20H2, is patched to today (2/2/2021), and has been restarted several times between all the attempts to get Firefox working correctly. </p><p>I'm really at a loss here. Does anyone have any ideas or suggestions? Could there be some kind of TLS or certificate problem on the machine itself? Like could Windows be set to only support TLS 1 and 2 but not 3 and Firefox is inheriting that setting? Idk I'm kinda reaching here but I just don't know what the issue is now. </p><p>Thanks in advance for any suggestions! </p>


created: 2021-02-02T17:09:28-08:00
updated: 2021-02-02T17:11:03-08:00
title: Firefox freezes when printing
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389144;
creator: jsl88
content:
<p>The print menu freezes Firefox. I first thought it was my printer and uninstalled and reinstalled both the printer and Firefox, then I realized it also freezes when I try to print to PDF, and just now realized it's already frozen even if I cancel out of the print menu. I don't print from Firefox often, but I just found this problem, I'm not sure if it's related to a recent update. I'm on Windows 10. </p>


created: 2021-02-02T17:02:26-08:00
updated: 2021-02-02T18:56:31-08:00
title: Ad Blocker
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389161;
creator: PowerDragonHD
content:
<p>What Ad blocker do people recommend that is safe and easy to use i no i don't like ad blockers but YouTube but the puts ads on the bottom of the screen and it bothers me but i really don't care for the video ads its the ads that  while I'm watch the video so please what ad blocker do you recommend or is there way to turn off were google puts ads on the video </p>


created: 2021-02-02T16:49:59-08:00
updated: 2021-02-02T22:41:53-08:00
title: Can't login to citi.com with Firefox.
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389136;1389156;1389194;
creator: appleaddct
content:
<p>I can no longer sign into my Citi account using Firefox (85). Works on all other browsers. The only error message I get is: </p><p><strong>Trouble signing on?Select "Forgot User ID or Password"</strong> </p><p>Started a few days ago. Contacted Citi, and they ran me through all the <em>typical</em> solutions (clearing cache, force refreshing, etc.) There final solution was to use another browser. </p><p>Checked on my laptop, which is still using Firefox (v84.0.2). I could login with no issue. Updated to v85.0 and I cannot login. </p><p>So, there is an issue with v85.0 and <a href="http://citi.com" rel="nofollow">citi.com</a> </p>


created: 2021-02-02T16:34:12-08:00
updated: 2021-02-02T16:45:02-08:00
title: Mac Big Sur 11.2 broke Firefox!
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1389126;
creator: jack_north
content:
<p>I was using Big Sur 11.1 and Firefox with no problem. Tonight I "upgraded" to 11.2 and Firefox won't open. I used Chrome to download a new install of Firefox (85.0) and it still won't work. When I try to open Firefox it flashes up on the screen just for an instant, then closes. The Firefox icon in the Dock at the bottom of the Mac screen still shows a lighted dot below it, indicating that it's running, but I cannot open the browser. </p><p>I gather this 11.2 Big Sur update is brand new (like in the last couple days, I guess.) Anyone else experiencing this? </p><p>Thanks </p>


created: 2021-02-02T16:32:44-08:00
updated: 2021-02-02T16:32:44-08:00
title: kb switch to another window, NOT another tab!
tags: linux;desktop;tabs;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: drakekoefoed
content:
<p>I know i can slow click on the icon to get to a second window, but there must be a kb for that.  the help muddles the meaning of tabs and windows.  I want to switch to the next window with a different tab bar where i put pocket so i can save to it </p>


created: 2021-02-02T16:06:51-08:00
updated: 2021-02-02T17:05:15-08:00
title: Firefox Browser lags after recent update
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389137;
creator: applephx
content:
<p>Ever since the last update to 85.0, firefox for Windows 10 has begun to lag where mouse, scroll or keyboard inputs are delayed.  CPU and other resources via task manager are low and firefox task manager provides no insight to me either. </p><p>This only happens in firefox, all other programs work fine.  I have tried disabling plugins with no change in results. </p><p>Anyone else experiencing this or have any suggestions? </p>


created: 2021-02-04T15:21:30-08:00
updated: 2021-02-04T15:21:30-08:00
title: How do I make settings permanent?
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
creator: brooks1986
content:
<p>I close Firefox when I am not using the internet. I want to be able to set my privacy settings, specifically the "Ask to save logins and passwords for websites" option, once and have that setting SAVED forever. I am tired of having to go through the process of clicking through and having to select that option EACH AND EVERY TIME I OPEN FIREFOX. I want to select that option and have it remain selected PERMANENTLY. How do I make that happen?? </p>


created: 2021-02-04T15:18:26-08:00
updated: 2021-02-04T15:18:26-08:00
title: Firefox reseting, restoring itself to a state a week ago, deleting history and bookmarks
tags: desktop;fix-problems;windows-81;firefox-850;
product: firefox
topic: fix-problems
locale: cs
creator: tarakau
content:
<p>Hello, </p><p>this is an issue that's happened to me twice this week and it's really strange and I need help. Tried browsing the forums and googled everything that I could but it seems that noone has had the same issue? </p><p>What happened was that I had a bunch of tabs open, then suddenly firefox starts getting super slow, it works but I can't add any new bookmarks, I can't save my bookmarks as either json or html and in general it refuses to make any change to the interface of the program itself. The speed and disc usage gets better once i close all but one tab. BUT. When I close the whole program and reopen it a while later, my history and bookmarks get reseted to the state week ago (Today is 4.2. and I've been using the firefox without closing it daily now but firefox history tells me that the last time I visited a website was on 30.1.) I've tried checking if I'm on the default program, or if I don't have the option for starting reseted checked, but it all seems okay. Now, when it happened a few days ago for the first time, I was livid, because I lost very valuable data and mainly about 50 new and important bookmarks (and since history got wiped too, I didn't even know what exact sites those were). What I did was save the bookmarks, both as json and html. </p><p>Today it happened again. And the saves are GONE. I can't explain it. They are not in the trash bin, there's no history of them. Searching won't show anything. I tried scanning my PC with my ESET antivirus but it seems alright. </p><p>I'm honestly freaking out. Any clue of what might be causing it? I would honestly hate to go through this again and again.  </p><p>I have the latest update to Firefox and I have WIN 8.1. </p>


created: 2021-02-04T15:16:24-08:00
updated: 2021-02-04T15:16:24-08:00
title: Firefox Browser Update -- lost all passwords
tags: mac-os;desktop;other;firefox-840;
product: firefox
topic: other
locale: en-US
creator: guy.higgins
content:
<p>I got a notice to update my browser and I was informed that I would lose my bookmarks and history.  Okay, I can live with that.  However, I also lost all my user names and passwords.  What went wrong, and why must I lose that info when I execute and update -- seems like a real dis-incentive to update my browser. </p>


created: 2021-02-04T15:11:45-08:00
updated: 2021-02-04T15:11:45-08:00
title: My awesome Firefox bookmarks replaced by crappy Chrome bookmarks. Can I get my old ones back?
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: mikezzz749
content:
<p>I am VERY VERY ATTACHED to my bookmarks in my previous Firefox browser.  Somehow Chrome ended up syncing its old set of bookmarks into Firefox which is a huge downgrade and loss of information.  Is there a way for me to retrieve the previous set of bookmarks that I had spent so much time adding to? </p>


created: 2021-02-04T14:41:29-08:00
updated: 2021-02-04T14:41:29-08:00
title: Downloads not start until "save link as", FF85
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: glovato
content:
<p>I have an issue that started probably yesterday or the day before: ALL links don't download until i click "save link as", in fact not only they don't download, NOTHING happens. i'm not running ublock nor https everywhere addons. </p><p>IF i restart in safe mode, then it works, so i went about disabling addons one by one in normal mode...  BUT here's where it gets complicated: in normal mode, with ALL addons disabled, downloads don't work. </p><p>addons installed: adblock plus facebook containers simple tab groups tab mix - links </p><p>¿any ideas? </p>


created: 2021-02-04T14:41:28-08:00
updated: 2021-02-04T14:41:28-08:00
title: Link from Thunderbird to Firefox does not connect
tags: desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: bradzee8
content:
<p>Quite a few attempts of Thunderbird links to Firefox Sites fail with messages like: </p><pre>"We can’t connect to the server at <a href="http://links.e.theatlantic.com" rel="nofollow">links.e.theatlantic.com</a>." or "We can’t connect to the server at <a href="http://link.axios.com" rel="nofollow">link.axios.com</a>." </pre> <p>as in:   Hmm. We’re having trouble finding that site. </p><p>"We can’t connect to the server at <a href="http://link.axios.com" rel="nofollow">link.axios.com</a>. </p><p>If that address is correct, here are three other things you can try: </p><pre>   Try again later.    Check your network connection.    If you are connected but behind a firewall, check that Firefox has permission to access the Web." </pre>


created: 2021-02-04T14:16:01-08:00
updated: 2021-02-04T14:22:38-08:00
title: Auto site switching
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389643;
creator: ronald.dack
content:
<p>When I logged into my AT&amp;T account it takes me to my Directv account yesterday it was doing the opposite. I can't figure out why it is doing this? I have tried changing user names, passwords, devices, and have spent hours on the telephone with AT&amp;T as well as Directv all to no resolution. </p>


created: 2021-02-04T13:22:15-08:00
updated: 2021-02-04T14:26:40-08:00
title: Sites not loading on Firefox after visiting.
tags: desktop;fix-problems;escalate;windows-10;bug_1;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389646;
creator: chrisdawgeh
content:
<p>So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't find a relevant, up to date solution for this issue. </p><p>Basically, certain websites (the most notable being Reddit) will eventually no longer load. In fact, it won't even try to load. I will click a link from a Google search, or even just type in the URL for Reddit directly, and Firefox just does nothing. No error, no loading, nothing. The tab will stay blank with the URL listed as the name of the tab. I can't seem to tell if other browsers have this issue as it requires a bit of use/time to pass, but it doesn't seem to be an issue in Explorer. It isn't JUST Reddit, but it's only a couple of sites that this occurs on. </p><p>I do have a workaround --- if I tell Firefox to "Forget This Website" - suddenly it will work again. I will be logged out and see the default page due to having deleted all saved dated - but the site will work (for maybe a day) before I have to forget it again. </p><p>If this was a once a month type issue it wouldn't be a big deal, but the fact that I have to constantly re-do my local settings because of this is frustrating. </p><p>I am running Windows 10 and my Firefox version is 85.0 (64-bit). I have tried disabling any add-ons such as my AdBlocker, however that does not fix the issue. </p>


created: 2021-02-04T13:18:20-08:00
updated: 2021-02-04T13:18:20-08:00
title: marque pages afficher l'editeur lors de l'enregistrement
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: bordeauxrouge
content:
<p>bonjour, I'll try to translate, when you click on the bookmarks star what does this box mean? "show editor when enregistring?" </p>


created: 2021-02-04T13:16:10-08:00
updated: 2021-02-04T13:16:10-08:00
title: Advanced Tracking Protection
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: bradzee8
content:
<p>Since the advent of Advanced Tracking Protection, I cannot reach many safe connections. There has to be a way to OK or allow certain connections. </p><p>One example is: Hmm. We’re having trouble finding that site. </p><p>"We can’t connect to the server at <a href="http://links.e.theatlantic.com" rel="nofollow">links.e.theatlantic.com</a>. </p><p>If that address is correct, here are three other things you can try: </p><pre>   Try again later.    Check your network connection.    If you are connected but behind a firewall, check that Firefox has permission to access the Web." </pre>


created: 2021-02-04T12:48:16-08:00
updated: 2021-02-04T14:29:32-08:00
title: Trying to install, Firefox.
tags: windows-vista;desktop;download-and-install_1;firefox-520;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389602;1389648;
creator: orjan2
content:
<p>Trying to install Firefox, asked to install "app" on one more device. I do not have another device. I do not know what an "app" is. Please help me get this working. </p>


created: 2021-02-04T12:47:36-08:00
updated: 2021-02-04T12:47:36-08:00
title: Technical Differences between Firefox and Chrome from an WISP perspective.
tags: desktop;other;
product: firefox
topic: other
locale: en-US
creator: elijah4
content:
<p>Hey Guys, so this is not your normal Firefox vs Chrome question. So I work for a WISP (Wireless Internet Service Provider). We've had some customers tell us that websites like Amazon, Home Depot, others, etc will load on Firefox, but they either won't load, or will partially load on Chrome. However, if they switch to their cellular hotspot, Chrome works just fine. So can anyone help me understand what it is about Firefox that makes it work on our network but not chrome? Like is there anything technical in firefox that would bypass some settings on our network, like DNS? I know Firefox uses DNS over TLS, and I know Firefox uses it's own certificate list, while Chrome uses the one in the OS, at least that's what I heard awhile ago. Is there anything else? Any ideas? Thanks! </p>


created: 2021-02-04T12:44:01-08:00
updated: 2021-02-04T13:42:22-08:00
title: Streaming video playback
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389624;
creator: jo.berson
content:
<p>On my main PC (which is currently down) when I view most streaming videos or MP4 there is a sub menu in the upper left corner which allows me to go back or forth 10 seconds at a time, slow or speed up. </p><p>On my laptop it is not there. </p><p>Both are Win 10 home, latest FF. </p><p>Is this part of FF?  And if it is, how do I get it going on my laptop? </p>


created: 2021-02-04T12:27:50-08:00
updated: 2021-02-04T12:27:50-08:00
title: Accounts and Passwords
tags: desktop;other;windows-81;firefox-850;
product: firefox
topic: other
locale: es
creator: FraanIvanov
content:
<p>Hola a todos, nesesito ayuda urgentemente </p><p>En mi PC tengo guardadas todas las contraseñas de mis correos y demas cuentas, con un click accedo a la que quiero pero tengo tengo un problema. NO IMPORTA QUE HAGA, ASI MISMO NO HAGA NADA SE ME CIERRAN TODAS LAS SESIONES ACTIVAS EN MI PC Y DESPUES DE ESO TENGO QUE INGRESAR 40 CUENTAS PARA TENER TODO BAJO NORMALIDAD. </p><p>¿Que puedo hacer para solucionar este problema? Hace mas de 3 meses vengo teniendo y tengo este problema, de no tener ninguna solucion lamentablemente voy a tener que cambiar de navegador porque ya no aguanto mas con este problema. </p><p>Espero que tengan un buen dia! </p>


created: 2021-02-04T12:25:01-08:00
updated: 2021-02-04T14:41:20-08:00
title: Starting this morning, some news sites load very slowly
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389654;1389659;
creator: tradethesun
content:
<p>Starting this morning, some of the news sites I visit are extremely slow to load.  For example, <a href="http://foxnews.com" rel="nofollow">foxnews.com</a> and <a href="http://newsmax.com" rel="nofollow">newsmax.com</a> take about 45 seconds to load.  Visiting a link within the home page yields the same problem. </p><p>All my other regularly visited sites are fine.  Note that this is happening on two separate computers. </p><p>Further, videos now fail to play on <a href="http://nypost.com" rel="nofollow">nypost.com</a> but play on <a href="http://youtube.com" rel="nofollow">youtube.com</a> </p><p>I did a Refresh of Firefox with no luck and it seems to indicate it's running the latest version. </p><p>Any help would be greatly appreciated. Thanks! </p>


created: 2021-02-04T12:21:51-08:00
updated: 2021-02-04T14:32:45-08:00
title: I need to change the location where Firefox is installed
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389599;1389651;
creator: sir.franjo
content:
<p>Hello, </p><p>my laptop has a pretty small SSD plate and because of that i really need to move firefox on my sd card. </p><p>How can i do that? </p>


created: 2021-02-04T12:16:14-08:00
updated: 2021-02-04T14:42:08-08:00
title: When opening a URL, it opens a save/ download file popup instead of opening the website
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389662;
creator: emakobayashi628
content:
<p>when i try to access a website, it instead opens a save file option. this has happened for some websites but not others and it doesn't allow me to access the website. please help. thanks! </p>


created: 2021-02-04T12:14:35-08:00
updated: 2021-02-04T12:14:35-08:00
title: unable to access website
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: efiliten
content:
<p>Hello, I cannot access a specific webpage any longer, although it worked just fine so far (<a href="https://step.esa.int/main/" rel="nofollow">https://step.esa.int/main/</a> ). I use the Firefox browser 85.0 (64-bit) on Windows 10.  I unsuccessfully tried a range of security settings adjustments. I notice that I can access an associated forum (<a href="https://forum.step.esa.int/" rel="nofollow">https://forum.step.esa.int/</a> ), I suppose because 'enhanced tracking protection is OFF' for this webpage. But I cannot manually add <em><a href="https://step.esa.int/main" rel="nofollow">https://step.esa.int/main</a></em> as an exception to tracking protection list (Firefox Menu -&gt; Options -&gt; Privacy and Security -&gt; Manage Exceptions tab), in order to check that the problem lies there. Any help will be greatly appreciated as this issue is work related. </p><p>Efi </p>


created: 2021-02-04T11:43:44-08:00
updated: 2021-02-04T11:46:53-08:00
title: Recognizing use of two Laptops
tags: desktop;websites;needsinfo;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389587;1389588;
creator: phillwa
content:
<p>Firefox Support:  I am 80-years old, and use a land line. 360 894-6326.  I do not have a cell phone.  I have been using Firefox, and Aol for a good number of years.  I do not use most bells and whistles or ‘Social Media’ accounts, and I cannot click a picture of a code from the screen. Recently, I purchased a new Laptop, which required using a Microsoft ‘Outlook Account’ the previous account Walter6326@Outlook.com  ‘Password’ was not recognized, I tried to change it many times filling out the ‘form’ provided, which did not request simple information which could identify me, instead the ‘team’ said they would get back in 24-hours.  They did, and indicated I didn’t provide enough information to identify me.  </p><p>After a number of attempts in which ended up now creating: Butch6326@Outlook.com,  I was able to  get the other Laptop to work, except in using one then the other some of my destinations do not recognize the last password, and I have to have a code or some such sent to <a href="http://Aol.com" rel="nofollow">Aol.com</a> to verify that I am me.  I created yet another account with <a href="http://Webmail.fairpoint.net" rel="nofollow">Webmail.fairpoint.net</a>  ‘Phillwa2@fairpoint.net’, however 'fix it' codes sent to that account do not get there. I have synced both computers with Firefox, and it appears that it is working.  In this day and age it seems impossible to actually talk to a person in which such problems could be resolved in short order.  I would appreciate some direction. </p>


created: 2021-02-04T11:21:38-08:00
updated: 2021-02-04T11:41:13-08:00
title: Blocking website from loading
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389584;
creator: mlwlpt1
content:
<p>Firefox will not load American Express after I put in the password on this PC.  I can load thru Edge and thru Safari on my Ipad and Iphone. I tried deleting the icon and reinstalling Firefox but that did not work.  Any other suggestions? </p>


created: 2021-02-04T10:49:07-08:00
updated: 2021-02-04T10:57:40-08:00
title: Home page management
tags: mac-os;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389564;
creator: dauriatg
content:
<p>Bonjour, I want to display on the home page the thumbnails of my favorite sites and manage this page myself. All my attempts so far fail Thanks for your help. best regards. </p>


created: 2021-02-04T10:41:28-08:00
updated: 2021-02-04T10:49:27-08:00
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1389560;1389561;
creator: crabpaws
title:
Updated Firefox on Mac OS to 85.0, menu items don't work -- cannot open new tab, Preferences, or Add-Ons

content:
<p>Seems that Firefox broke itself on my Mac.  </p><p>Since I updated to 85.0, I cannot open a new tab either by clicking on the + icon or by key combination. </p><p>I cannot open Preferences either from the Firefox menu or by key combination. I can open About Firefox. </p><p>I cannot open Add-ons either from the Tools menu or by key combination. I can open Page Info. </p><p>I'm posting this from Safari, which appears to be working fine. I generally use Firefox, can these problems be fixed or is it time to give up on it? </p><p>PS I cannot open Troubleshooting Information from the Firefox Help &gt; Troubleshooting Information </p>


created: 2021-02-04T10:35:24-08:00
updated: 2021-02-04T15:10:40-08:00
title: No left margin, part of left text missing when printing PDF file from WEB
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389566;1389673;1389681;
creator: j.thoren
content:
<p>When printing PDF document from web site using Firefox part of the left text is cut off.  I have tried "Fit to Page" and shrink to 90% and still have issue.  I can print this web document with Edge with no problem.  This problem just started in the last several days.  I am using Win 10 professional on a Del Opti-Plex 5080. </p>


created: 2021-02-04T10:03:27-08:00
updated: 2021-02-04T13:03:51-08:00
title: Params window
tags: desktop;customize;
product: firefox
topic: customize
locale: en-US
answers: 1389569;1389579;1389582;1389604;
creator: vise24
content:
<p>Hi, I just downloaded Firefox and am using the developer tools window by doing right inspect element. However, I am not seeing the "Params" window even after sending request parameters in my HTTP request. Has this window been taken out in this version of Firefox? I am seeing Headers, Cookies, Request, Response, Timings, Stack Trace, but no "Params". </p><p>Thanks. </p>


created: 2021-02-04T09:57:59-08:00
updated: 2021-02-04T10:09:08-08:00
title: Removing Pocket
tags: mac-os;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389537;1389539;
creator: andre.rosowsky
content:
<p>Hello, I tried Pocket , a stupid move, now it seems I am stuck with it. It is an invading application which keeps updating me with things I am not interested. </p><pre>How can I : -1- stop it  </pre> <p>-2- remove it from every where ? I remove it from the search bar, then I tried to use Preferences Firefox Home Content to stop it but it was not there ?? The Help Firefox page tells I should see options to stop Pocket there but I cannot find them. </p><p>What is the web page were I can cancel my Pocket account and remove my email so I stop getting all these messages ? I used to have a Firefox account without Pocket and I would like to restore that situation. Help .. </p>


created: 2021-02-04T09:44:23-08:00
updated: 2021-02-04T09:44:23-08:00
title: Rescue text after dragging image
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: firefox1227
content:
<p>I have just written a text where I put some work on and wanted to drag some images to the pages upload section. But instead of adding the images to the upload list, Firefox opened them and closed the form I was working on. Going back just displayed an empty form. How can I recover my Text? </p>


created: 2021-02-04T09:35:15-08:00
updated: 2021-02-04T11:23:36-08:00
title: Slow loading of many websites
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389544;1389576;
creator: j.a.kruzik
content:
<p>Firefox is my default on 3 Windows 10 PCs. It suddenly has slowed on all websites (they eventually load) I've entered, other browsers not affected. I did a refresh, removed add-ons &amp; did a Firefox safe mode setting. Pages load just as slow; they are super-fast in my 2 other browsers. If this continues, I will have to switch my default. </p>


created: 2021-02-04T09:33:59-08:00
updated: 2021-02-04T10:39:36-08:00
title: My Website Won't Load
tags: desktop;fix-problems;escalate;developer;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389547;1389558;
creator: mgrimaldi520
content:
<p>My website <a href="http://ozpt.com" rel="nofollow">ozpt.com</a> does not load on FireFox. It works on CHROME, SAFARI, ANDROID, EDGE etc. But when i try to open in FireFox I get the spinning wheel and it won't load. Sometimes if i refresh, it will load the one page, then when i click on anther link, it won't load that new page, and back to spinning wheel. </p><p>I don't understand why I'm working on all other browsers, but not on FF? </p>


created: 2021-02-04T09:32:59-08:00
updated: 2021-02-04T14:19:28-08:00
title: Unable to load UPS and FedEx websites all of a sudden
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389548;1389557;1389642;
creator: markjhritz
content:
<p>Suddenly I am unable to load <a href="http://UPS.com" rel="nofollow">UPS.com</a> and <a href="http://FedEx.com" rel="nofollow">FedEx.com</a>.  And a couple other websites.  Other browsers have no problems.  Tried all the usual stuff with cookies, cache, proxy, IPV6, etc., problem is limited just to Firefox.  When I type in the link it acts like the server is not responding.  Whatever the problem is it's strictly with Firefox. Very frustrating! </p>


created: 2021-02-04T09:29:07-08:00
updated: 2021-02-04T09:29:07-08:00
title: Clueless about multi account containers!
tags: desktop;customize;windows-10;firefox-780;
product: firefox
topic: customize
locale: en-US
creator: emma_ls
content:
<p>I have a Twitter container. Every link I click within Twitter then opens in another Twitter container. Doesn't that defeat the purpose of containers? Twitter is still tracking to everything I click because of the container right? Do they still track if I right click &amp; select open in no container? Speaking of is there an easier way to open links in no container? Thanks. </p>


created: 2021-02-04T09:27:22-08:00
updated: 2021-02-04T09:27:22-08:00
title: Firefox Browser crashes on Macbook Pro running Big Sur
tags: mac-os;desktop;other;download-and-install;macos-1101-big-sur;firefox-850;
product: firefox
topic: other
locale: en-US
creator: anthony.orourke
content:
<p>Hello, </p><p>My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-native apps ever since installing Big Sur.  Apple won't address the problem unless I confirm that my non-native apps are compatible with Big Sur.  Can you please confirm the most updated version of the Firefox Browser is compatible with Apple's Big Sur IOS?  Can you also let me know if other users have experienced problems and if there is any fix? </p>


created: 2021-02-04T09:21:17-08:00
updated: 2021-02-04T09:21:17-08:00
title: 360 video color shifted
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: santa
content:
<p>360degree videos that allow the viewer to rotate the image show a odd color shift when viewed on Firefox 85.0 using Mac OS Catalina. Below is an example. Safari does not show this odd color shift. I cannot find any preference or setting that affects the color and it is only on these 360 video files that I see it. The program Spacial Media Metadata Injector - may - be a commonality but I can't be sure if it is involved or not.  Regardless of that programs involvement it is not an effect I see in Safari. Help?! </p><p>bud in north pole, alaska </p>


created: 2021-02-04T08:56:29-08:00
updated: 2021-02-04T13:27:52-08:00
title: nightly icons missing
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1389614;
creator: melig49713
content:
<p>hello everyone, i recently updated my nightly browser i'm having trouble looking at the icons or videos i have deleted my Firefox data, installed and uninstalled the browser </p><p>I have included a screen shot too.  </p><p><br> ... </p>


created: 2021-02-04T08:53:27-08:00
updated: 2021-02-04T08:53:27-08:00
title: I use Dashlane as a password manager. I'm switching away from Google, FB, etc. a
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: infosponge
content:
<p>I use Dashlane as a password manager. I'm switching away from Google, Facebook, etc. and the only 'help' I can find regarding Dashlane is that it stopped working for some users.  </p><p>Can I used Dashlane from within Firefox? </p>


created: 2021-02-04T08:51:37-08:00
updated: 2021-02-04T09:36:41-08:00
title: How do I delete a question I posted?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389529;
creator: mark.abels
content:
<p>I recently posted a question to the community support forum.  I then discovered the answer on my own.  No one has replied to my question and I want to delete it.  How do I do this?  Thank you. </p>


created: 2021-02-04T08:49:14-08:00
updated: 2021-02-04T08:49:14-08:00
title: Compatibilidad con Kaspersky Protection
tags: desktop;websites;windows-8;firefox-850;
product: firefox
topic: websites
locale: es
creator: mcol48
content:
<p>Buenas tardes, desearía saber si alguien usa el antivirus Kaspersky con Firefox. Este antivirus posee una protección que actica un escudo verde en cada resultado de la búsqueda, algo parecido a la extensión WOT. El problema es que parece ser que no funciona con los motores de búsqueda DuckDuckgo, ni Startpage. Agradecería saber si alguien mas se ha encontrado con este problema. Un saludo y muchas gracias por la ayuda. </p>


created: 2021-02-04T08:44:34-08:00
updated: 2021-02-04T13:15:02-08:00
title: Passwords not saving
tags: mac-os;desktop;privacy-and-security_1;firefox-840;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389574;1389586;1389607;
creator: Lucierayner
content:
<p>Passwords not saving - this problem started after Firefox recommended an action (I can't remember exactly what, but I now have a file saying 'Old Firefox Data') to speed up browsing. Have checked privacy and security settings, the relevant box is checked but still doesn't work - any ideas? </p>


created: 2021-02-04T08:35:28-08:00
updated: 2021-02-04T09:41:21-08:00
title: Firefox 85 Bookmarks Preferred Location
tags: mac-os;desktop;bookmarks;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389530;
creator: kutrow
content:
<p>In the most recent update notes, it's said that Firefox "now remembers your preferred location" for bookmarks. However, the location chosen now as my preferred is just some random folder. Is there a way to set the preferred location? Or at least set the browser to do what it did before, which is save to the last-used folder? Thanks! </p>


created: 2021-02-04T08:20:21-08:00
updated: 2021-02-04T11:49:25-08:00
title: Cannot set up new 2FA after disabling previous one
tags: desktop;beta;privacy-and-security_1;windows-10;firefox-860;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389589;
creator: firefox_user1234
content:
<p>I could not log in with previous TOTP any more so I used a backup recovery code to gain access to the account. Disabled non-working TOTP and now I am trying to re-enable 2FA, but every time I successfully go through the process (there is a green bar on top of the screen that says "Two-step authentication enabled"), the end result is that 2FA is still disabled and not required when logging in to the firefox account. </p>


created: 2021-02-04T08:13:58-08:00
updated: 2021-02-04T08:13:58-08:00
title: Is there an option to use pin tabs across Firefox windows
tags: mac-os;desktop;beta;tabs;firefox-860;
product: firefox
topic: tabs
locale: en-US
creator: yvesvrancken
content:
<p>Hey, </p><p>I was just wondering if it is possible to use pinned tabs across all windows? I, for example, would like to have Nextcloud Decks across all my windows instead of having to go back to one page or re-pinning it on every single window myself. </p>


created: 2021-02-04T08:08:08-08:00
updated: 2021-02-04T08:08:08-08:00
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: jack63ss
title:
Why is the time to load "some" sites very slow and others are fine, when Opera loads ALL of them quickly ?

content:
<p>This morning we are experiencing very slow load time for SOME websites. E-Bay, Walmart and CVS are 3 examples that take over 10 seconds to load. However if I run Opera those pages load about as expected, under 2 seconds. It is possible it is a network caching issue, as I understand there can be differences in how different browsers handle page caching (I did clear the local cache and nothing changed). Anyone have any ideas how I can determine if this is a Firefox issue or a Verizon FIOS issue ?  Thanks Jack </p>


created: 2021-02-04T08:04:29-08:00
updated: 2021-02-04T10:28:37-08:00
title: Unable to open website pages
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389551;1389552;
creator: o.simeon
content:
<p>After doing a search in Firefox and right click to open the search results in a different TAB. I keep on get the following error message: </p><p>Unable to connect </p><p>Firefox can’t establish a connection to the server at <a href="http://www.googleadservices.com" rel="nofollow">www.googleadservices.com</a>. </p><pre>   The site could be temporarily unavailable or too busy. Try again in a few moments.    If you are unable to load any pages, check your computer’s network connection.    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.                                                                                                                                                                      Try Again </pre>


created: 2021-02-04T07:58:40-08:00
updated: 2021-02-04T11:29:22-08:00
title: hyperlinks in pdf file
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389578;1389580;
creator: boykuperus
content:
<p>Why can't I click the hyperlinks in a PDF file. I have to copy/paste the links, In Opera I click and go directly to the required site. Therefore  I am using Opera for the moment. </p>


created: 2021-02-04T07:44:23-08:00
updated: 2021-02-04T07:44:23-08:00
title: Problems the links in the pdf, in a consulted website, are inactive
tags: mac-os;desktop;other;firefox-780;
product: firefox
topic: other
locale: en-US
creator: augagneur.george
content:
<p>Helo,  </p><p>When I connect to my website with Firefox, the links in the pdf that I download are inactive. I don't have this problem with other browsers like chrome for example. </p><p>I can't find the setting to correct when I go to Firefox preferences. </p><p>Who can help me to solve this problem. </p><p>Thank you. Georges </p>


created: 2021-02-04T07:43:35-08:00
updated: 2021-02-04T07:51:06-08:00
title: Update popup every day
tags: desktop;other;windows-10;firefox-840;
product: firefox
topic: other
locale: en-US
answers: 1389511;
creator: nwcountry
content:
<p>I would like this set for once week at the least amount of time.  Right now the popup is every day, and I'm so frustrated with it that I don't know exactly how many times I have to close it.  It's just a fact for me that I cannot take the time to update when I just close it.  I imagine everytime I close FF it will popup again when I open it. </p><p>Can I set it to update during non-working hours?  Please tell me how, step by step if possible, thank you so much, Denise </p>


created: 2021-02-04T07:32:16-08:00
updated: 2021-02-04T13:36:45-08:00
title: Login issues
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389553;1389554;1389590;1389597;1389616;1389620;
creator: pf_10974
content:
<p>Once again I have an issue with being able to log in to a site after something that Firefox has changed.  Does anybody test these changes anymore?  I can login to the site I'm trying to pay a bill on by using the Microsoft Edge browser, so I know it's nothing wrong on my end.  And I don't want some smarmy reply to this by some self described "community expert".  I want answers from Firefox themselves, and I want these issues to stop happening. </p><p>Specifically, when I go to log in to the particular site I am referencing (and no, it's none of your business what site it is) I get an error message that there is a "snag", and to try again later.  I've been trying for two days now, and still can't get through.  I called them and went through some procedures to try and eliminate the issue, but it still falls on Firefox.  No problem with MS Edge, other than it's a slow poke program. </p>


created: 2021-02-04T07:00:31-08:00
updated: 2021-02-04T07:00:31-08:00
title: Firefox printing problem
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: drmdemmer
content:
<p>Recently I've noticed that I am unable to print from Firefox. It doesn't matter if I print to a PDF or a real printer: I get the same error every time: "Print Preview Error, An error occurred while printing." If I do attempt to print to a PDF, the result is a malformed file that throws a sharing violation if I attempt to view it before closing Firefox. </p><p>I have tried all the various reset printer config settings on the help page <a href="https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox" rel="nofollow">Mozilla printer help</a> , and even tried reinstalling FF. Everything else is OK. </p><p>Suggestions are welcome. </p>


created: 2021-02-04T06:54:03-08:00
updated: 2021-02-04T06:54:03-08:00
title: Bookmarks Issue
tags: windows-7;desktop;bookmarks;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: raja19
content:
<p>Hi i am experiencing a weird thing for the last 20 days or so.See as part of my work flow i created some folders for the bookmarks and i am bookmarking the pages depending upon the category or folders i created respectively.Somehow for the past 20 days or so when i ever i hit Ctrl+D to save the bookmark its showing the previous folder name in which i saved the earlier bookmark.Previously it used to show blank and from the drop down i used to select the appropriate folder to save the bookmark to the particular folder. Is it a bug or something i need to fix it ? </p><p><strong>Note: </strong> Please see the attached image i tried to bookmark this particular page and its already showing the previous bookmarked folder. On the attachment I hide it for the privacy sake with red color. </p><p>Any help will be highly appreciated. </p><p>Regards Raja </p>


created: 2021-02-04T06:16:25-08:00
updated: 2021-02-04T06:16:25-08:00
title: Continuous scrolling of encrypted code on screen
tags: linux;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: larrysduda
content:
<p>firefox restarted while I had 2 games open, now both pages looks like a major snowfall a little blue and lt blue boxes in a continuous loop all over the screen.  Some of the errors: Uncaught TypeError: window.document.body is null </p><pre>Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. </pre> <p>WebGL warning: compressedTexImage: Provided buffer's size must match expected size. (needs 0, has 16) elvenar-ax3-fd74c327b5f277799909fb4f588055c1.js:34487:468 Trying to figure out if it's an issue between the developer and web site or web site to browser or my computer. Each game has 2 or 3 pages before the actually game itself, but the issue is only on loading the my city and the playing the game. </p>


created: 2021-02-04T05:44:56-08:00
updated: 2021-02-04T05:44:56-08:00
title: Extensão
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: pt-BR
creator: jairo.costa1
content:
<p>Não encontro a extensão do banco do brasil para assinatura digital. O site diz "extensão não instalada", mas não a encontro no menu de extensões. </p>


created: 2021-02-04T05:24:35-08:00
updated: 2021-02-04T05:24:35-08:00
title: Firefox (and Thunderbird) icons download?
tags: desktop;beta;other;windows-10;firefox-860;
product: firefox
topic: other
locale: en-US
creator: laurin1
content:
<p>I really like the way the icons of Firefox look, like the download button, library button etc. (in attachement some examples). Can I somehow get my hands on them? I would like them as SVGs, if possible. </p>


created: 2021-02-04T04:45:18-08:00
updated: 2021-02-04T04:45:18-08:00
title: Fiirefox 85.0
tags: desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: toysnivy
content:
<p>Why, when loading Firefox 85.0, it does not fill the display screen as in previous versions? </p>


created: 2021-02-04T04:15:08-08:00
updated: 2021-02-04T04:15:08-08:00
title: trackers and cookies
tags: desktop;cookies;windows-10;firefox-850;
product: firefox
topic: cookies
locale: en-US
creator: karimchu1010
content:
<p>I don't want to wait and exit my entire browser to clear all cookies because I am using now "clear all cookies when to exit the browser" </p><p>The solution: </p><pre>when we are visiting any website, rid of the cookies automatically and directly. ( after we finish it ).  eat their cookies and then throw them in the trash. </pre> <p>Thanks. </p>


created: 2021-02-04T04:08:07-08:00
updated: 2021-02-04T04:08:07-08:00
title: dashlane does not connect with firefox
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: joerg.kurz
content:
<p>during logon a website that requests a user name and password dashlane popps up automatically with a fill in. it does not work with my firefox </p>


created: 2021-02-04T03:59:48-08:00
updated: 2021-02-04T03:59:48-08:00
title: V85 I-Beam Problem
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: omidsolo
content:
<p>Hey, The new update v85 damaged something: I always see an I-Beam pointer inside all HTML pages anywhere I click! I hope this can be reversed by the settings, or if not, will get a fix soon :( Until then, where to download the latest version 84? Thanks :) </p>


created: 2021-02-04T03:46:29-08:00
updated: 2021-02-04T03:46:29-08:00
title: Mailto link in Firefox causes Thunderbird to close
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: shop29
content:
<p>While in Firefox when clicking on any Mailto link i get this error mssg: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window."  I need to close TB before I can type an email.   This only happens in Firefox, not in any other browser.   Thunderbird is set as the default application. </p>


created: 2021-02-04T03:36:42-08:00
updated: 2021-02-04T15:53:52-08:00
title: images not appearing on yahoo website
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389689;
creator: ds123
content:
<p>I thought it was enhanced tracking protection, but when i turn this off, they appear after after 10-15 seconds, why do they take so long to appear? </p>


created: 2021-02-04T03:22:15-08:00
updated: 2021-02-04T15:46:52-08:00
title: Why is Firefox falsely submitting websites as https?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389499;1389502;1389542;1389605;1389688;
creator: cliveCry
content:
<p>I have 5 websites and at least 2 of them are submitted as https when they are not. Why is this happening? </p>


created: 2021-02-04T03:20:32-08:00
updated: 2021-02-04T03:20:32-08:00
title: Atualização Com Erro
tags: desktop;download-and-install_1;windows-8;firefox-850;
product: firefox
topic: download-and-install
locale: pt-BR
creator: mecregi
content:
<p>Olá Pra Todos. Após Fazer A Atualização Do Firefox 85.0 No Youtube Não Aparece Mais Os Comentários Abaixo Do Vídeo. Alguém Sabe Como Resolver Isso? Abraços &amp; Obrigado Pela Atenção. </p>


created: 2021-02-04T03:07:24-08:00
updated: 2021-02-04T15:22:47-08:00
title: How do i minimize my open windows? I don't see a - tab anymore to reduce down
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
answers: 1389501;1389676;1389686;
creator: bfolmer480
content:
<p>How do I minimize my open windows?  I don't see a - tab adjacent the + symbol anymore......Thank you! </p>


created: 2021-02-04T02:36:18-08:00
updated: 2021-02-04T06:51:43-08:00
title: Missing purchase options
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389473;1389508;
creator: ssmith7556
content:
<p>Hi I tried to purchase a cable on a website, but when it comes to the options ie cable length terminations etc, all this is missing in the lists, I then used Microsoft Edge on the same site, and everything was there enabling me to choose the options, and purchase the cable. Has anyone any idea why this could be happening, I would be very grateful for any help. I have posted a screen shot. Cheers </p>


created: 2021-02-04T02:33:51-08:00
updated: 2021-02-04T02:33:51-08:00
title: add-on Managers Tab
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: rosellle
content:
<p>How to get rid of add-on managers tab.  Annoying that each time I request a new tab an additional add-on managers tab comes up as well. </p>


created: 2021-02-04T01:58:12-08:00
updated: 2021-02-04T01:58:12-08:00
title: Crushes
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: itfabricaspb
content:
<p>Hello! We have Windows server 2016 and firefox installed on it. At startup, it writes stopped working, but the browser starts and works. We tried reinstalling firefox, tried installing the beta version, tried 32 and 64 bits. The error still occurs. Version 85.0 </p>


created: 2021-02-04T01:53:51-08:00
updated: 2021-02-04T15:03:56-08:00
title: FIREFOX PREVENTED THIS PAGE...
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389675;
creator: globetrotter45
content:
<p>Suddenly I am getting "Firefox prevented this page from redirecting" it also as you will know has an allow button but this does nothing this ia annoying. How can I stop it from doing this? </p>


created: 2021-02-04T01:52:54-08:00
updated: 2021-02-04T01:52:54-08:00
title: Tabliss Error In Firefox
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: wrszkdhrcxipbzv
content:
<p>I don't like Firefox's UI that much. Hence, I installed the Tabliss extension to make it look better. I wanted Tabliss to open whenever Firefox starts. So, I took the link from the "open tabliss whenever firefox starts" setting in tabliss. But, whenever I set the homepage and new windows settings to Tabliss and click the home button, it takes me to the default homepage. How do you fix this? Or could you release an update fixing the error. This error is not present in Chrome. </p>


created: 2021-02-04T01:40:17-08:00
updated: 2021-02-04T02:47:53-08:00
title: Bookmarks
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389474;
creator: sean.ayers
content:
<p>For well over a year, I have had this problem:  Many times when I selected a bookmark, nothing happens. It does not go to the bookmarked site. I have tried the following things:  1. Start FF in safe mode. 2. changed OS from Windows 7 to Windows 10. 3. Made sure my OS and browser were up to date. 4. Tried different Antivirus programs. </p><p>Can anyone help me with this? </p><p>Thank you so much! </p>


created: 2021-02-04T00:52:24-08:00
updated: 2021-02-04T00:52:24-08:00
title: Bookmark with popup window authorization - tabname not updated - keepass problem
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: mjuri
content:
<p>Hello, I have in bookmark several links to the pages with authorization. So when I choose this bookmark, content of page and tab name not updated, just is showed pop-up windows with authorization for the new site. And the keepass are unable to put right username in this pop-up windows because this pop-up windows has no identification. So could be three solutions: 1) Tab name will change according new site name before is showed the pop-up windows (chrome work in this way) 2) Pop-up windows will get identification 3) Keepass will be able to read this new type pop-up windows </p>


created: 2021-02-04T00:45:42-08:00
updated: 2021-02-04T01:22:02-08:00
title: Recover previously open windows/tabs from FireFox profile backup
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389467;
creator: ted939
content:
<p>I'm having a similar problem to other posts I've seen here at <a href="http://support.mozilla.org" rel="nofollow">support.mozilla.org</a>, but not exactly the same, and none of the solutions are working for me. </p><p>I was using my Firefox ("FF") for Mac v77.0.1 with many tabs across 3 windows (as I've done for years). I Quit FF, shutdown Mac, and when I restarted Mac and FF, the windows and tabs did not reopen (as opposed to always reopening just fine, for years and years). </p><p>I looked under the History menu, and the missing windows and tabs did NOT list in the Recently Closed Tabs or Recently Closed Windows, BUT it DID list tabs and windows that I HAD recently closed. </p><p>I went ahead and selected Restore All Tabs and Restore All Windows, hoping that maybe it'd somehow open my last opened windows/tabs, but not only did that not happen, but it didn't even open the actually recently closed tabs/windows it had listed. Then, the History drop down menu just greyed out the Recently Closed Tabs and Recently Closed Windows options under History. </p><p><em><strong>NOTE: It might be best to next skip down to MY Reply to this post (solution??), and then up to my Update/Edit (down below), before continuing right here to read my efforts to solve this!</strong></em> </p><p>Luckily, I had just backed up my Mac right before shutdown, so I grabbed the sessionstore.jsonlz4 file from most recent backup, Scrounged it at <a href="https://www.jeffersonscher.com/ffu/scrounger.html" rel="nofollow">https://www.jeffersonscher.com/ffu/scrounger.html</a>, which produced an HTML that lists all the windows/tabs that I had open (including the Back-Forward History) before Quitting FF &amp; Shutting Down Mac. </p><p>Then I followed these instructions I've seen many places: 1. quit FF 2. rename sessionstore.jsonlzr in my FF Profile to sessionstoreOLD.jsonlzr 3. copy sessionstore.jsonlzr (and next recovery.jsonlz, and next previous.jsonlzr) from my Mac backup 4. paste sessionstore.jsonlzr into the FF Profile on Mac (or paste recovery.jsonlzr or previous.jsonlzr, renaming them sessionstore.jsonlzr once pasted there) 5. open FF </p><p>Once I did those steps 1-5, it did NOT open any of my windows/tabs from previous session. </p><p>I even tried renaming my whole FF Profile from 2d7si5hi.default to 2d7si5hiOLD.default, and then copying the FF profile backup and pasting into Mac next to the old FF Profile. Once reopening FF, still no previous windows/tabs. </p><p>I even tried Trashing FF Profile 2d7si5hiOLD.default, before pasting in FF Profile from backup. Once reopening FF, still no previous windows/tabs. </p><p>I then did all the above with even older backups (from about 2 weeks ago). In THIS case, ONLY ONE of the 3 windows opens with lots of tabs (but not the other 2 windows of tabs). </p><p>I then updated my FF to v78.7.0esr, and went through ALLLLLL the above steps again, and the results were the same (unsuccessful). </p><p>I then tried creating a new FF profile, copying ALL contents from most recent FF profile backup and pasting into the new FF profile (per jscher2000's instructions - but without having done the Refresh FF - at <a href="https://support.mozilla.org/en-US/questions/1136981" rel="nofollow">https://support.mozilla.org/en-US/questions/1136981</a>) .... again, none of the previous windows/tabs showed up.  </p><p><strong>SO - anyone know how to get my FF to show all the windows/tabs that ARE present in my sessionstore.jsonlzr backups?  Am I missing some step(s)??</strong> </p><p>By the way, in both FF v77.0.1 and v78.7.0esr, this glitchiness is also happening: </p> <ul><li> FF Preferences won't open </li><li> Help &gt; Troubleshooting Information won't open (except for SOMEtimes if I already have a new Window open) </li></ul> <p>Thanks much!! </p><p><strong>UPDATE/EDIT!</strong>:  <em>Whoa. Weird</em>. I just happened to accidentally toggle to my Mac Dashboard (which I rarely use), and underplayed beneath the Dashboard Widgets were THE THREE MISSING FF WINDOWS OF TABS - which I could toggle between there at the Dashboard. I toggled back from Dashboard to Desktop, closed the FF that was open and NOT showing the windows/tabs, then toggled back to Dashboard, and the FF windows/tabs were no longer there. THEN, I reopened FF, again no windows/tabs, but then a toggle back to Dashboard - and boom, there they are! <strong>Say what??</strong> OKAY - so FF <em>is</em> accessing/seeing the windows/tabs, just not displaying them within FF, but, instead, as standalone items <em>behind</em> Widgets on the Dashboard. Does this give anybody any insight on what's going on and how to fix it (way above my head!)? </p>


created: 2021-02-04T00:44:03-08:00
updated: 2021-02-04T00:44:03-08:00
title: 78.7.0esr (64-bit) Encrypted SNI not working on my Debian
tags: linux;desktop;privacy-and-security_1;firefox-780;
product: firefox
topic: privacy-and-security
locale: en-US
creator: YourDudeness
content:
<p>Hi everyone, </p><p>I've tested my browser here <a href="https://www.cloudflare.com/ssl/encrypted-sni/#" rel="nofollow">https://www.cloudflare.com/ssl/encrypted-sni/#</a> and I noticed, that even by having the following settings enabled: - DoH - network.security.esni.enabled	true - network.trr.mode	2 (and 3 also tested) - network.trr.uri	<a href="https://mozilla.cloudflare-dns.com/dns-query" rel="nofollow">https://mozilla.cloudflare-dns.com/dns-query</a> I dont get SNI encrypted. </p><p>Any idea how I can debug this? I am looking for logs or something, where I can read why Firefox fails on the handshake. The same settings are working on my Windows Host. </p><p>I am using Firejail, dnssec-trigger and I have a OPNsense firewall, but even after disabling firejail, dnssec-trigger and disconnecting from OPNsense, it's not working. </p>


created: 2021-02-03T23:54:38-08:00
updated: 2021-02-04T00:32:44-08:00
title: Firefox always! freezes after sleep mode on mac M1 Silicon
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389457;
creator: boecksteiner
content:
<p>Firefox 85.0 on mac OS Big Sur (M1 Silicon) always crashes after waking up of sleep mode. This has never been before on other versions of firefox on Mac OS. When will that be fixed? Always have to start with new tabs and this is very annoying... </p>


created: 2021-02-03T22:33:22-08:00
updated: 2021-02-03T22:33:22-08:00
title: Unwanted opening of a tab each time the firefox browser is launched
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: martin.lemaire85
content:
<p>Hello, </p><p>An extension (dashlane) opens a tab each time the firefox browser is opened. How to prevent this extension from opening any tab?  Thanks for your help! </p>


created: 2021-02-03T22:30:08-08:00
updated: 2021-02-04T06:21:38-08:00
tags: windows-7;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389431;1389505;
creator: raja19
title:
I installed some important and some very useful extensions and they are not displaying on the taskbar or toolbar

content:
<p>Respected sir, I installed some important and some very useful extensions for my workflow and they are not displaying on the task bar or tool bar. It never happened previously.Some bugs it seems?Please see the screenshot and help me sort out the issues. </p><p>Thank you </p><p>Regards Raja </p>


created: 2021-02-03T21:40:59-08:00
updated: 2021-02-03T23:02:26-08:00
title: Auto Dark Mode support on Built-in startpage.
tags: linux;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389432;
creator: black2
content:
<p>I found questions regarding why the default built-in startpage is not conforming to the system theme. </p><p><a href="https://support.mozilla.org/bm/questions/1286932#answer-1312559" rel="nofollow">https://support.mozilla.org/bm/questions/1286932#answer-1312559</a> <a href="https://support.mozilla.org/en-US/questions/1316562" rel="nofollow">https://support.mozilla.org/en-US/questions/1316562</a> </p><p>The problem is, my startpage still doesn't change to darkmode. All my about:* like settings, plugin and 'blank page' however does change with the system theme. Web pages like google also reacts fine to the change. </p><p>I can customize it, but I'd prefer for this to work on 'clean installs' as well :) </p>


created: 2021-02-03T19:38:48-08:00
updated: 2021-02-03T19:38:48-08:00
title: Firefox won't play any videos, anywhere, after update to 85
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: girlsintheattic
content:
<p>ETA: I fixed it! I'm an idiot! For anyone else struggling with this...um, quit &amp; restart Firefox. I did a restart after the update, so assumed I didn't need to again? But there you go. Don't be an idiot like me. </p><p>Hi. I'm on a Mac 10.12.6. After updating FIrefox to 85 on Jan 31, I can no longer play videos anywhere. Not on Youtube, Vimeo, my own website. The video appears to be loading, but never does. It just spins &amp; spins, or sits there, blank. Buttons work. I can hit 'play' 'pause' and they respond, although it never actually plays. If I hover over the player timeline, I can see upcoming frames. I can play videos on Safari, etc. </p><p>I've read articles from Firefox &amp; checking other forum posts, but none seem to fix or even address this specific issue, after the update to 85.  I know Firefox removed Flash entirely, but I can't imagine it's that? </p><p>Thanks for any insights or ideas! </p>


created: 2021-02-03T18:48:20-08:00
updated: 2021-02-03T18:48:20-08:00
title: Firefox updates block my usage on a few websites. I can get in but can't maneuver through options
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: KaronM
content:
<p>The most recent update to firefox has disabled me from being able to check my banking accounts. I can log into the website (not in the standard way) but once I get in I'm unable to check details within the accounts all I can see is the balance of each one. In an additional account I can sign in but it won't load my emails. </p>


created: 2021-02-03T18:39:57-08:00
updated: 2021-02-03T23:12:23-08:00
title: Unable to go to Printing Properties now
tags: windows-7;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389437;
creator: c_seamster
content:
<p>Before they updated their printing process, you could go to properties and change to black and white, or fast, or whatever.    NOW, I can't find that option anywhere and it's awful.   It's like they totally copied what Chrome looks like and Chrome's printing is awful.   Mozilla was always better until now.   </p><p>If anyone knows if there is some trick to getting to the properties page, that'd be great! </p>


created: 2021-02-03T18:34:36-08:00
updated: 2021-02-03T18:34:36-08:00
title: Sorry, we have locked your account.
tags: linux;desktop;sync;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: root14
content:
<p>hi, <em>[REMOVED BY MODERATOR]</em>  is my firefox account, is my email, and  It's my valid email,but,  I don't know why  login show "sorry, we have locked your account"? </p><p><em>[Personal information removed by moderator. Please read <a href="/en-US/kb/mozilla-support-rules-guidelines" rel="nofollow">Mozilla Support rules and guidelines</a>, thanks.]</em> </p>


created: 2021-02-03T17:59:53-08:00
updated: 2021-02-03T17:59:53-08:00
title: NordVPN Account Activation - Checking Browser Error
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: ja4ta
content:
<p>I recently purchased service from NordVPN and ran into an issue activating the new account. After payment, I received an e-mail from NordVPN requesting to click on the "Activate Your Account" button to set a password and activate the account.  After doing so, the next window says "please stand by while we check your browser". The next image is an array of nine pictures by which I must identify the boats or bicycles in the photos. After doing so, there is no response for about 10 seconds and the "One More Step" window opens up again with nine new photos.  After about 10 sets of photos it becomes obvious there must be an issue. Is this a browser issue? </p>


created: 2021-02-03T17:09:15-08:00
updated: 2021-02-03T17:09:15-08:00
title: Video embedded in page won't display full viewport width in Firefox Developer Edition
tags: mac-os;desktop;websites;beta;firefox-860;
product: firefox
topic: websites
locale: en-US
creator: a_trecha
content:
<p>Site is here - <a href="https://gardcommunications.com/" rel="nofollow">https://gardcommunications.com/</a> </p><p>Seemingly, in all browsers but Firefox Developer Edition 80.0b5 - the video display full view port width. This hasn't been an issue until a day or two ago. </p><p>Making drastic changes to the CSS, I can get it to behave like every other browser, but that's not really feasible. </p><p>Anything change to Firefox Developer Edition that would make the video behave differently? </p>


created: 2021-02-03T16:50:50-08:00
updated: 2021-02-03T16:50:50-08:00
title: Atividades suspeitas na minha conta e não consigo alterar a minha senha
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: pt-BR
creator: giuseppeaquino
content:
<p>Recebi um e-mail de Firefox Accounts informando me perguntando se eu tentei acessar a minha conta, relatando uma tentativa supostamente minha mas com endereço de IP diverso do meu. Por causa disso tentei alterar a minha senha da minha conta no Firefox e não consigo porque o sistema não reconhece minha senha. informa que a senha é errada, quando não é. Não sei o que fazer, não sei se alguém se apoderou da minha conta. Preciso de ajuda. </p>


created: 2021-02-03T16:32:44-08:00
updated: 2021-02-03T16:51:09-08:00
title: Undo Close Tab doesn't actually undo last tab closed
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
answers: 1389392;1389396;
creator: khandnalie
content:
<p>So, I have a bad habit of keeping pages open in my browser and letting them accumulate in order to read them at a later date. Bad habit, I know. But, when going through and closing old tabs I no longer need, I noticed that the undo close tab button doesn't actually undo the tab you just closed. Instead of re-opening the tab you most recently closed, it re-opens whichever tab you closed recently which most recently *opened*. For example -  say I have seven tabs open, with tab one being on the left/opened first, and tab seven being on the right/opened most recently. If I close tab seven and then close tab two, and then I click the undo close tab button, tab seven will be the one to be re-opened, even though it was closed before I closed tab two. Likewise, the tabs on the far left won't show up under recently closed tabs if there are tabs further to the right that were closed, even if they were closed before the tabs on the left.  </p><p>I discovered this while clearing out tabs I had open. I closed several tabs on the right/most-recent, and then went to the left/oldest tabs and started closing those. I realized after opening a tab that I still kind of needed that page for other things. However, when I went to undo close tab, the tab that opened wasn't the tab I had just closed, it was one of the tabs I had closed several minutes prior that were on the right/most-recent side of the page. The tab which I closed on accident was nowhere to be found in my history. </p>


created: 2021-02-03T16:15:51-08:00
updated: 2021-02-04T07:24:00-08:00
title: Lime green rendering
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389416;1389510;
creator: grsjr1
content:
<p>Would like help fixing these lime green blocks within images.  They usually disappear upon reload but not always. Am using VPN if that helps. </p>


created: 2021-02-03T16:07:40-08:00
updated: 2021-02-03T16:07:40-08:00
title: Trouble Opening Firefox
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: foxxs.ma
content:
<p><em>I can't open Firefox.  When I click on the icon, I get a message that says the authenticity of the received data could not be verified.   I uninstalled and re-installed Firefox, but I am still getting the same error message.  Help!"</em> </p>


created: 2021-02-03T16:05:17-08:00
updated: 2021-02-03T23:23:36-08:00
title: Secure Connection Failed error at google.co.uk
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389445;
creator: pwlivingstone2706
content:
<p>I restarted Firefox to update it and now get this error when I try to access <strong><a href="http://google.co.uk" rel="nofollow">google.co.uk</a></strong> </p><p>Secure Connection Failed </p><p>An error occurred during a connection to <a href="http://www.google.co.uk" rel="nofollow">www.google.co.uk</a>. You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert. </p><p>Error code: <strong>SEC_ERROR_REUSED_ISSUER_AND_SERIAL</strong> </p><pre>   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.    Please contact the web site owners to inform them of this problem. </pre>


created: 2021-02-03T16:02:37-08:00
updated: 2021-02-03T16:02:37-08:00
title: Blank Page after enabling Microsoft Network Protection for Microsoft Defender ATP
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: filipemartins06
content:
<p>I have Windows 10 machine with Defender Antivirus + Defender ATP that basic restrict same sites.  For other browsers I receive a message page saying the I'm not authorize but when I use Firefox I just saw a blank page without any information for the end user. What can I do? </p><p>Thank you </p>


created: 2021-02-05T15:41:43-08:00
updated: 2021-02-05T15:41:43-08:00
title: Firefox won't remember passwords when I restart my computer
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: ultramagic.supernatural
content:
<p>I got a new macbook air and installed firefox. I set it to remember my login info, and it will when I just quit and restart firefox, but if I quit and restart my computer, it will erase everything and I have to login on every website all over again. It's driving me nuts. Help! </p>


created: 2021-02-05T15:38:29-08:00
updated: 2021-02-05T15:38:29-08:00
title: Cant Open site in firefox
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: amirjutt666116
content:
<p>I am facing an issue to open my site <a href="https://dankvapescartriges.com/product/dank-carts/" rel="nofollow">dank carts</a> dank carts on firefox only on in my laptop, on other laptops it's working fine. </p>


created: 2021-02-05T15:36:23-08:00
updated: 2021-02-05T15:36:23-08:00
title: Odd Download Issue
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: edmanwalkin
content:
<p>I tried 3 times to download a software upgrade from a German Vendor.  The download failed several times so I contacted the vendor's support and they said try another browser.   I downloaded the upgrade with MS Edge but I still strongly prefer Firefox for browsing.   I could not find any answers that fit this issue in your help.   I have no trouble with other downloads or previous downloads from Celemony.   The zip file was about 70 meg, I think I've downloaded bigger files before.    No big rush on this but I am curious as to what went wrong. </p>


created: 2021-02-05T15:15:18-08:00
updated: 2021-02-05T15:15:18-08:00
title: Trying to enter hard addy into navigation bar always sends to a google search.
tags: mac-os;desktop;tips;firefox-830;
product: firefox
topic: tips
locale: en-US
creator: nolimeplease
content:
<p>I have to enter my modem's IP address into the navigation bar, but for some reason keeps converting to a google search.  I enter:   192.168. 0.1. when I press return:    <a href="https://www.google.com/search?client=firefox-b-1-d&amp;q=192.168.+0.1" rel="nofollow">https://www.google.com/search?client=firefox-b-1-d&amp;q=192.168.+0.1</a>. I have gone through all my settings, and cannot find a way out of this! common sense would say that when I added the second "Search" bar next to the "Navigation/Search" bar, the search function would not apply anymore to the Navigation bar. Anyways, Please help if possible.... I'm frustrated! </p>


created: 2021-02-05T14:35:13-08:00
updated: 2021-02-05T14:35:13-08:00
title: How do I get an account unlocked?
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: tim142
content:
<p>I am trying to setup an account and when I tried to do this it said the verification email was returned and locked the account. I have verified the email account works and it receives external emails, but I keep getting the message that the account is locked and if the email is valid to "let us know". Who and how do I let them know and get the account unlocked? </p>


created: 2021-02-05T13:28:51-08:00
updated: 2021-02-05T14:34:20-08:00
title: Why does each successive bookmark have an increasing number prepended to it?
tags: desktop;bookmarks;windows-10;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389894;
creator: needsleep
content:
<p>Each successive bookmark I now save has a prepended number in parentheses, [ (21) ]. The number increases by the day.  </p><p>If I, "restart Firefox with Add-ons disabled," I still get prepended numbers on my bookmarks.  </p><p>Can I turn this off?  What was the reasoning behind such a number?  </p><p>If I save a second bookmark of the same url in the same day, I get the same number. In fact, any bookmarks saved in a particular day will have the same number. Rewinding the clock, day one would have been Sunday, Jan 17th. </p><p>Example:  MariaDB Tutorial For Beginners in One Hour  (a YouTube video) <a href="https://www.youtube.com/watch?v=_AMj02sANpI" rel="nofollow">https://www.youtube.com/watch?v=_AMj02sANpI</a> Saves as,  (21) MariaDB Tutorial For Beginners in One Hour - YouTube </p><p>Thanks, </p>


created: 2021-02-05T12:59:57-08:00
updated: 2021-02-05T12:59:57-08:00
title: Firefox browser decoration issue
tags: desktop;customize;
product: firefox
topic: customize
locale: en-US
creator: tritle_nt
content:
<p>We currently upgraded Mozilla Firefox  to 78.4.0esr from 60.8.0. All of our browser decorations are now visible on latest version. Attached are the screen shots of the browser on older release and new release. I also attached our userChrom.css. </p><p>Can anyone please help to point out what I changes I will need to update to get this to work again. </p><p>We used to be on SLES15 SP1. we upgraded to SLES15 SP2, where firefox 78.4esr comes with the OS. </p><p>Thank you very much in advance for helping. </p>


created: 2021-02-05T12:57:46-08:00
updated: 2021-02-05T12:57:46-08:00
title: printer not listed
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: mikeeusa714-yb
content:
<p>Printer is not recognized in printer dialogue. Trying to print a coupon from a website and my default system printer is not listed. </p>


created: 2021-02-05T12:24:02-08:00
updated: 2021-02-05T12:24:02-08:00
title: mouse over
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: roashru
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324740" rel="nofollow">/questions/1324740</a>]</i><br> hello, the web browser has been always the main door to exploiting the internet use. mozilla firefox is a client to that not a necessity. cli </p>


created: 2021-02-05T12:22:20-08:00
updated: 2021-02-05T15:03:29-08:00
title: Can't download files / compreg.dat missing
tags: desktop;fix-problems;windows-10;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389898;1389905;
creator: jdesjardins045
content:
<p>I encountered an error when trying to download Docker Desktop for Windows 10 using Firefox 85.0.1. The error was: "C:\Users\&lt;username&gt;~1\AppData\Local\Temp\&lt;some gibberish&gt;.exe.part" could not be saved, because the source file could not be read." I have looked into it and found that I should delete the value in the network.http.accept-encoding setting from about:config. That didn't work so I tried another answer which was to delete compreg.dat from my profile folder. So according to Firefox, my profile folder is in AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt; in which I could not find compreg.dat. I would please like some help as I cannot download files right now from any browser. </p>


created: 2021-02-05T12:14:59-08:00
updated: 2021-02-05T12:14:59-08:00
title: Shrinking thumbnails on Hover
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: sales176
content:
<p>Hi, I am having difficulty with item colors on hover. When I see an item it shows as a full sized thumbnail. When I get close and hover over the color choice, the item thumbnails shring to half their size. I checked on other browsers and the sizing remains the same full size. Images attached. Website in question is <a href="https://legendaryusa.com/collections/whats-new" rel="nofollow">https://legendaryusa.com/collections/whats-new</a> </p><p>Thanks in advance. </p>


created: 2021-02-05T12:13:11-08:00
updated: 2021-02-05T12:13:11-08:00
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: ferrante90
title:
Been trying to change password for months. Keep getting "You've tried too many times. Try again in 15 minutes."

content:
<p>I have been trying to change my firefox password for months as any time I sign in to a new device my presumed old password doesn't work. Every time I hit the reset password button and enter my email it tells me to wait 15 minutes. I have tried EVERYTHING. I am close to just deleting this account. </p>


created: 2021-02-05T12:09:55-08:00
updated: 2021-02-05T14:57:32-08:00
title: Can't load more than 3 pinned tabs simultaneously
tags: desktop;tabs;windows-10;firefox-780;
product: firefox
topic: tabs
locale: en-US
answers: 1389901;1389902;
creator: asunmoony
content:
<p>Hi, </p><p>I've got 12 pinned tabs that load at Firefox start and need them to be pinned. Problem is Firefox loads only 3 tabs simultaneously, from left to right. Consequence it takes ages to load all of them and especially the last ones. </p><p>I tried to find an about:config setting to mod this behavior, unsuccessfully. </p><p>Settings I've already changed (x2): browser.tabs.remote.warmup.maxTabs 6 network.http.max-connections 2000 network.http.max-persistent-connections-per-proxy 34 network.http.max-persistent-connections-per-server 12 network.http.max-urgent-start-excessive-connections-per-host 6 </p><p>Please could you point me to the correct setting ? Thanks a lot. </p>


created: 2021-02-05T11:54:43-08:00
updated: 2021-02-05T11:54:43-08:00
title: mouse over
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: roashru
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324740" rel="nofollow">/questions/1324740</a>]</i><br> hello, something to consider since the 90s a hack is done through the web browser not a o/s client or now considered phone "app" thats a widget on a client. . </p>


created: 2021-02-05T11:33:19-08:00
updated: 2021-02-05T13:22:06-08:00
title: Ubuntu 20.04 firefox 85.0. All downloads fail.
tags: linux;desktop;download-and-install_1;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389872;
creator: duongnguyenhuy0
content:
<p>This problem has been bugging for a few months. I'm using Chromium now but would like to switch back to Firefox if a solution could be found. I'm not holding my breath as I've tried almost all suggestions. The thing is, Firefox just does not tell me why it cancels my download. It surely knows why it does it, so why not just split it out to help people fix it. My question then is, how do I tell Firefox to tell me why it fails? </p>


created: 2021-02-05T11:06:31-08:00
updated: 2021-02-05T11:06:31-08:00
title: mouse over
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: roashru
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324740" rel="nofollow">/questions/1324740</a>]</i><br> hello, a clarification mouse over needs better management. need prompt option for that action. something </p><p>dont stick to one exploit </p>


created: 2021-02-05T11:05:26-08:00
updated: 2021-02-05T11:05:26-08:00
tags: desktop;tabs;
product: firefox
topic: tabs
locale: en-US
creator: wbvznpzr
title:
Drag & Drop Tab To The Bottom Window While The Bottom Tab Is Covered With The Upper Window(With Only One Tab)

content:
<p>To the Chromium based browsers, this has not been an issue since Chromium based browsers treat the single tab inside a single tab window as a window. Basically, if a single tab window covers the bottom window, simply all I need to do is to drag the tab (single tab window) and the whole window will be follow the tab like I am dragging the title bar and can be easily drag and merge into the bottom window. Please fix this. </p>


created: 2021-02-05T10:23:35-08:00
updated: 2021-02-05T11:21:44-08:00
title: mouse over
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389857;
creator: roashru
content:
<p>hello, this problem that has not been addressed or even looked at </p><p>all web browsers have a mouse over problem  </p><p>some web sites can activate a command or task just by a simple mouse over </p><p>i have complained about this to the 3wc with not even a reply </p><p>its a simple solution web browsers need a simple on/off confirmation window ! </p><p>i contacted the w3c over 40 years ago about this. it still happens. saw again today. </p><p>. </p>


created: 2021-02-05T10:18:57-08:00
updated: 2021-02-05T10:18:57-08:00
title: Firefox will load and open to a new tab but doesnt do anything from their.
tags: desktop;other;
product: firefox
topic: other
locale: en-US
creator: everettStormy
content:
<p>Firefox will load and open to a new tab but doesnt do anything from their. there is no error message and i have tried reinstalling the program multiple times and tries the repair button. still the same thing. i cant even take a screen shot to show you. </p>


created: 2021-02-05T10:00:15-08:00
updated: 2021-02-05T10:00:15-08:00
title: LastPass Addon
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: reddragon6961
content:
<p>After last FireFox Update, the LastPass Add-on started displaying Error Messages saying it could not connect to server. LastPass Support was unable to find and fix the problem but it was determined that the problem exists exclusively with the FireFox Browser as the LastPass Add-on works fine with every other Browser it was tried on. </p>


created: 2021-02-05T09:45:46-08:00
updated: 2021-02-05T09:45:46-08:00
title: Cannot find "Forms and Autofill" section in options, need to autofill credit cards
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: zeeshanusuf
content:
<p>I want to save my credit cards in Firefox, but I cannot find the option this article refers to: </p><p><a href="https://support.mozilla.org/en-US/kb/credit-card-autofill" rel="nofollow">https://support.mozilla.org/en-US/kb/credit-card-autofill</a> </p><p>I only have "logins and passwords" there, not "forms and auto-fill". </p><p>Am I missing something? Does Firefox even save credit cards for international users or not? </p><p>Thanks! </p>


created: 2021-02-05T09:32:38-08:00
updated: 2021-02-05T10:02:35-08:00
title: how do i remove "import bookmarks" from toolbar
tags: mac-os;desktop;bookmarks;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389838;1389841;
creator: ALLARS2006
content:
<p>I want to remove "import bookmarks" from the toolbar, but cant figure it out and I have been using Firefox since like 1950, Thanks </p>


created: 2021-02-05T09:14:42-08:00
updated: 2021-02-05T09:14:42-08:00
title: Firefox Account Sign In Problem
tags: windows-7;desktop;other;firefox-840;
product: firefox
topic: other
locale: en-US
creator: MikeZZ
content:
<p>I tried signing in to my Firefox account on a new Windows 10 laptop to resolve a problem on that computer.  Firefox account kept rejecting my password even though the correct password was pasted in having copied it from the saved logins on my Window 7 PC I created the account on. I know there is an option to include system info when you post so I wanted to sign in on the PC the problem existed on. After I couldn't sign in on the W10 PC, I tried IE 11 on the W7 PC and could not sign in there either. Is the account somehow linked to a specific browser and PC? </p>


created: 2021-02-05T09:02:26-08:00
updated: 2021-02-05T10:01:38-08:00
title: Redirection of an URL
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389840;
creator: j.beenakker
content:
<p>Hi, when I use this specific URL www.&lt;name subdomain&gt;.nl it it's changed to www.&lt;name subdomain..nl/wp-admin and I can't open my subdomain website. It's working in this way in Firefox, Chrome, Edge and Brave browser. With Safari it's working okay.  It's is just this subdomain, any other sites In Safari it's working all-right. I'm working with an iMac. Please, how can I solve this problem/ &lt;/p&gt;</p><p>Jan </p>


created: 2021-02-05T08:30:45-08:00
updated: 2021-02-05T12:12:40-08:00
title: Extremely slow
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389827;1389836;1389861;
creator: greghoffelt
content:
<p>Firefox is extremely slow and doesn't open articles in my favorite online paper. I have tried resetting and reinstalling Firefox, but nothing helps. </p><p>In my paper when I select an article, it opens a window with only a portion of the article. I have tried a different browser and have no problems. </p>


created: 2021-02-05T08:29:42-08:00
updated: 2021-02-05T10:05:11-08:00
title: Bookmark Folder Icons
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389842;
creator: stevens.chris1961
content:
<p>Hello, I have recently purchased a new laptop computer as my old one crashed. It is running Windows 10 which is new and unfamiliar to me. I am also using Firefox V85 as my default browser. In building my new bookmarks folder list I found the folder icons are coloured a nasty shade of grey. However, running Firefox on older operating systems (eg XP or Windows 8.1) the folders are a pleasing yellow colour. I have exhausted myself trawling the web, Youtube, and the Firefox help topics in trying to find a way to change the folder icon colour, but with no sucess. Please accept my apologies as I suspect that this question will have been asked before, but I cannot find any references to it. If anyone knows how to do this, please be aware that, whilst I am literate, I don't necessarily understand arcane computer terminology so I would welcome a simple key stroke by key stroke walk through.  If there is a fix, it needs to work in both the Toolbar and the Sidebar. Many Thanks Chris </p>


created: 2021-02-05T07:48:24-08:00
updated: 2021-02-05T09:20:04-08:00
title: macos,firefox
tags: desktop;websites;mac-os-x-109;firefox-780;
product: firefox
topic: websites
locale: en-US
answers: 1389830;
creator: blesonez
content:
<p>'<em><strong>I use to be able to acess <a href="http://navyfederal.org" rel="nofollow">navyfederal.org</a>  now i did something and Im unable to acess it,  </strong></em> I turned off something </p>


created: 2021-02-05T07:35:05-08:00
updated: 2021-02-05T07:35:05-08:00
title: this site is not opening in my ios
tags: desktop;cookies;developer;
product: firefox
topic: cookies
locale: en-US
creator: michaelhenry199
content:
<p>I'm coordinating my site for various applications, it functions admirably on android or google items however it isn't supporting Firefox form for IOS </p><p>my supporting connection is <a class="new" href="/en-US/kb/new?title=my+music+goal" rel="nofollow" title="Page does not exist.">my music goal</a> would anyone be able to assist me with discovering the issues or arrangements? </p>


created: 2021-02-05T07:33:52-08:00
updated: 2021-02-05T07:33:52-08:00
title: this site is not opening in my ios
tags: desktop;tips;
product: firefox
topic: tips
locale: en-US
creator: michaelhenry199
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324716" rel="nofollow">/questions/1324716</a>]</i><br> I'm coordinating my site for various applications, it functions admirably on android or google items however it isn't supporting Firefox form for IOS </p><p>my supporting connection is [[my music goal  |my music goal ]] would anyone be able to assist me with discovering the issues or arrangements? </p>


created: 2021-02-05T07:08:32-08:00
updated: 2021-02-05T07:08:32-08:00
title: cant open this web in my iphone
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: leowoen5511
content:
<p>I'm coordinating my site for various applications, it functions admirably on android or google items however it isn't supporting Firefox form for IOS </p><p>my supporting connection is <a class="new" href="/en-US/kb/new?title=Freedombra" rel="nofollow" title="Page does not exist.">Freedombra</a> </p><p>would anyone be able to assist me with discovering the issues or arrangements? </p>


created: 2021-02-05T06:57:46-08:00
updated: 2021-02-05T06:57:46-08:00
title: Cookies not displayed in 85
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
creator: mace2
content:
<p>Using FF version 85 US-EN for Mac OS, sha256:54c1cfc7b51729f274a65825de0892dfa77a4796d1def8b54f2c132fded94198 </p><p>When I go to a web site <a href="http://www.whatarecookies.com/cookietest.asp" rel="nofollow">http://www.whatarecookies.com/cookietest.asp</a> and it places a cookie. </p><p>When I go to view the cookies in Privacy and security-Cookies and site data and click on manage data I see no cookie information. Why? </p>


created: 2021-02-05T06:54:43-08:00
updated: 2021-02-05T06:54:43-08:00
title: Auto open trusted files after download
tags: desktop;download-and-install_1;windows-10;firefox-780;
product: firefox
topic: download-and-install
locale: en-US
creator: ysn.jzl
content:
<p>Hi, I manipulate a great variety of files (office documents, zip, text files, videos, images...), and sometimes they are huge. I have a lot of tasks, I can't actively wait a download , and it's easy to forget an ongoing download in the background. I want to be able to save the files in my machine and open them ASAP. Is there a way to either : - Click on the download when it starts so the browser will open the file right after completion (like in Chrome) - Configure Firefox to auto open all files right after download Many thanks in advance, Best regards. </p>


created: 2021-02-05T06:52:16-08:00
updated: 2021-02-05T10:10:19-08:00
title: error code 232011
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389832;1389843;
creator: cgrode
content:
<p><a href="http://ustv247.tv" rel="nofollow">ustv247.tv</a> stopped working, get error code 232011. tried adding to exceptions but still no video. </p>


created: 2021-02-05T06:33:43-08:00
updated: 2021-02-05T06:33:43-08:00
title: my website is not working on ipad
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: leohudsonxd
content:
<p>I'm coordinating my site for various applications, it functions admirably on android or google items however it isn't supporting Firefox form for IOS  </p><p>my supporting connection is <a href="https://massagerconsult.com/" rel="nofollow">https://massagerconsult.com/</a> </p><p>would anyone be able to assist me with discovering the issues or arrangements? </p>


created: 2021-02-05T06:25:42-08:00
updated: 2021-02-05T06:25:42-08:00
title: Account is Locked
tags: mac-os;desktop;sync;firefox-840;
product: firefox
topic: sync
locale: en-US
creator: furkan.uzumcu
content:
<p>There was a problem with my email account, and in the process Firefox locked my account because the email bounced. Now the problem is resolved, but my account is still locked. </p><p>I can't find the right place to ask for help. I'm hoping this is the right place. </p>


created: 2021-02-05T06:23:07-08:00
updated: 2021-02-05T07:28:56-08:00
title: Define a specific spelling language
tags: desktop;other;windows-10;firefox-780;
product: firefox
topic: other
locale: en-US
answers: 1389791;1389801;
creator: ysn.jzl
content:
<p>Hi, I am new to Firefox. I set up Firefox to use English. I am working in a French company, and I need to spell check my texts in French.  I would like to keep English as my language, but use French only for spelling errors. Is there anyway to do so please ? Many thanks in advance, Best regards. </p>


created: 2021-02-05T05:04:22-08:00
updated: 2021-02-05T05:04:22-08:00
title: my website is not working on iphone
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: chrisleonardo1998
content:
<p>I'm incorporating my site for various applications, it functions admirably on android or google items yet it isn't supporting Firefox rendition for IOS  </p><p>my supporting connection is <a href="https://getbestjigsaw.com/" rel="nofollow">https://getbestjigsaw.com/</a> would anyone be able to assist me with discovering the issues or arrangements? </p>


created: 2021-02-05T04:42:34-08:00
updated: 2021-02-05T04:42:34-08:00
title: tab on another screen reshrinks and hides from visible area
tags: desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: kuehl714
content:
<p>Dear team, I have a MacBook Pro (15-inch, 2017) with an external 2k display connected. Firefox 85 (64bit) running on the external display. I opening a link, which will open a new window.. clicking on the new window, the window reshrinks 2-3 times and hides (or crashes?) from my point of view. I am not able to open a new window by the same link again, it keeps to be invisible. I was yet able to reproduce this behaviour 2 times. I am thinking about a problem with <strong>high dpi scaling on the internal display</strong> and <strong>not scaling dpi on the external display</strong>. Has anyone seen problems like this? </p><p>Best regards, -John. </p>


created: 2021-02-05T03:43:04-08:00
updated: 2021-02-05T03:43:04-08:00
title: Can't add search engine to Firefox (Windows)
tags: desktop;customize;windows-10;firefox-780;
product: firefox
topic: customize
locale: en-US
creator: tyeberg73
content:
<p>Hi, other than the default search engines, I tried adding some more to Firefox in the options. The method I did this was, say I need to add Yandex search engine, I went to <a href="http://yandex.com" rel="nofollow">yandex.com</a> <a href="https://yandex.com" rel="nofollow">https://yandex.com</a> and clicked the three dots and the address bar and selected "add search engine" but when i go to options&gt;search, the engines i added are in the drop down list (1), but not in the grid table (2)where you can add a keyword or remove the engine. </p><p>Is there a way to fix this? </p>


created: 2021-02-05T03:42:37-08:00
updated: 2021-02-05T03:42:37-08:00
title: Stop firefox from asking for permission to open external app (always allow everything)
tags: desktop;privacy-and-security_1;windows-81;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: Piterk
content:
<p>Since few Firefox versions I am constantly asked if I want to allow Firefox to open link in external program. For example if you click install on steam page it asks you if you want to launch steam. However in private tabs it asks constantly even if I click "remember".  Is there any setting in about:config that would allow me to always allow every site to open links? I do not care about security, I just want usability. Example notification: <a href="https://i.postimg.cc/652gmyXT/example.png" rel="nofollow">https://i.postimg.cc/652gmyXT/example.png</a> </p>


created: 2021-02-05T03:25:12-08:00
updated: 2021-02-05T10:04:19-08:00
title: Dissappointed with Firefox's so called "privacy friendly" browser marketing :(
tags: desktop;privacy-and-security_1;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1389798;1389809;1389839;
creator: fostaforti
content:
<p>Hi everyone. I've been using Firefox since the very early days of its existence and always loved it until now. (Still loving it but disappointed in one aspect!) I wanted to checked my network activity with this software "TCPview" and once I run Firefo, I realize that Firefox connects to Google / Amazon related Domains :( After a quick search on the net, I found out that the domains (<a href="http://1e100.net" rel="nofollow">1e100.net</a>) are actually Google! Once I log into my Firefox account, more Amazon and Google connections start. Down below are some of the connections that I see on TCPview: </p><p><a href="http://sof02s32-in-f1.1e100.net" rel="nofollow">sof02s32-in-f1.1e100.net</a> <a href="http://sof02s32-in-f3.1e100.net" rel="nofollow">sof02s32-in-f3.1e100.net</a> <a href="http://sof02s32-in-f14.1e100.net" rel="nofollow">sof02s32-in-f14.1e100.net</a>  </p><p><a href="http://ec2-44-229-115-174.us-west-2.compute.amazonaws.com" rel="nofollow">ec2-44-229-115-174.us-west-2.compute.amazonaws.com</a> <a href="http://33.64.98.34.bc.googleusercontent.com" rel="nofollow">33.64.98.34.bc.googleusercontent.com</a> <a href="http://82.221.107.34.bc.googleusercontent.com" rel="nofollow">82.221.107.34.bc.googleusercontent.com</a> <a href="http://ssllabs.com" rel="nofollow">ssllabs.com</a> </p><p><a href="http://server-143-204-103-53.fra50.r.cloudfront.net" rel="nofollow">server-143-204-103-53.fra50.r.cloudfront.net</a> <a href="http://ghs-vip-any-c46.ghs.ssl.googlehosted.com" rel="nofollow">ghs-vip-any-c46.ghs.ssl.googlehosted.com</a> </p><p>So how come Firefox, supposedly the most privacy conscious browser, uses Google for checking malware? I disabled safe browsing and is still connects to Google domains and I can not disable these connections on Firewall! I can't stand these companies (Amazon, FB, Google,etc) and trying to stay away from them as much as possible but my long time trusted browser is giving away my data to them! If you tell me this is aggregate / anonymous data, please don't make me laugh. We all know Google and Amazon are pure evil companies when it comes to privacy. (Google stealing people's wifi, sharing data with the Govt's, etc) Anyways, pretty frustrated as we can't trust no god damn service on the internet anymore. Pissed off... :( Check the attached pictures... </p>


created: 2021-02-05T02:19:00-08:00
updated: 2021-02-05T03:48:08-08:00
content: <p>I wish I didn't have to do this, thanks for your advice. </p>
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389762;
creator: chrisformexa
title:
Since the last update I have been forced to reconnect to my Firefox account each time I start my browser (<u>on my computer</u>).


created: 2021-02-05T01:40:52-08:00
updated: 2021-02-05T01:40:52-08:00
title: Firefox no longer previews print on a new tab?
tags: mac-os;desktop;tabs;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: guillemrzaragoza
content:
<p>It used to be like this: when u selected a file to print (for exemple: a .pdf attached in email) it opened in a new tab, with a preview. Not it seems this is not happening, and when i select it to print, it just download the file.  There's a lot of files that i don't want to download, i just want them to be printed. How should i do? </p><p>I'm on macOS using firefox 85 </p><p>Thank you. </p>


created: 2021-02-05T01:15:24-08:00
updated: 2021-02-05T01:15:24-08:00
title: Keyboard shortcuts for code editing don't work
tags: linux;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: madyna39
content:
<p>I use to work in apps like Overleaf and Jupyter with shortcuts like (ctrl+/) to perform some actions.  But they don't seem to work on my firefox. I d'ont know why this is happening. I have already tried to run it in safe mode, but that does not solve the problem. Any hint? I am using firefox Version 85.0. Thank you </p>


created: 2021-02-05T00:58:19-08:00
updated: 2021-02-05T06:57:43-08:00
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389763;1389782;
creator: bargemarco
title:
Certain secure connection failures will result in a Did Not Connect: Potential Security Issue error page.

content:
<p>Hello everyone, </p><p>yesterday, out of the blue, Firefox is giving me this error page when I try to access to Google search, Amazon or Ebay . Other websites are still working properly. I always get this error and it doesn't let me move forward. I looked around to see any fixing at this problem, but nothing seems to help my case. I tried to reinstall it, clearing story, clearing cache, deleting the antivirus, firewalls, going into setting..really I tried everything. Nothing work. Any help? Thank you </p>


created: 2021-02-05T00:57:42-08:00
updated: 2021-02-05T09:12:28-08:00
title: Removing entries from context menus
tags: windows-7;desktop;customize;firefox-710;
product: firefox
topic: customize
locale: en-US
answers: 1389817;1389824;
creator: Purebeads
content:
<p>I download a lot of images, and I would like to remove a bunch of entries from the context menu for images (entries which I keep clicking by accident).  Can I do that? </p><p>Thank you. </p><p>I am using FF 71, which I will not be upgrading.  Indeed, I want to return to a previous version to stop the upgrade nagging. </p>


created: 2021-02-05T00:56:50-08:00
updated: 2021-02-05T04:15:20-08:00
title: Different skins for differens PC's
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
answers: 1389764;1389765;
creator: dondublon2
content:
<p>Hello.  I use FF on two PC's. If I change the skin for one, the scin for the second changes too, automatically. Can I set different skins for the different PC's? </p>


created: 2021-02-05T00:41:32-08:00
updated: 2021-02-05T00:41:32-08:00
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: paola_matthews
title:
Suddenly my camera doesn't work on Facebook video chat. I have cleared the cache and facebook has permission to use the camera

content:
<p>Suddenly my camera doesn't work on Facebook video chat. It worked fine yesterdat but no more. I have cleared the cache and facebook has permission to use the camera </p>


created: 2021-02-05T00:00:27-08:00
updated: 2021-02-05T07:24:50-08:00
title: Autoplay will not STOP playing!
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1389800;
creator: scamcatcher0
content:
<p>Firefox Autoplay, cant be turned OFF! I have chosen the setting, that are supposed to NOT PLAY video's and audio! </p><p>But alas, bloody Firefox, continues to play the video's! All of them! </p><p>No matter what site i am looking at, every bloody video that comes onto the screen, begins to play! </p><p>I know Mozilla Firefox, do NOT care about this problem. That is why, so many people are complaining about this same problem!! </p><p>If Firefox, can't fix this major problem by Monday, I will be deleting Firefox, and I will utilise another web browser!! </p><p>I have looked at many of these complaints, and not one of the suggestions, have worked to overcome this problem! NOT ONE! </p>


created: 2021-02-04T23:54:07-08:00
updated: 2021-02-05T07:24:06-08:00
title: Disabling the mouseover to reveal the address/toolbar while in fullscreen - old method doesn't work
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
answers: 1389797;
creator: udibner
content:
<p>For a long time I used a known method to disable the mouseover to reveal the address/toolbar while in fullscreen. It is described here <a href="https://support.mozilla.org/en-US/questions/1271399" rel="nofollow">link text</a> and works via adding this line </p> <ol><li>fullscr-toggler { display:none !important; } </li></ol> <p>in userChrome.css and enabling userChrome.css at about:config page. However it stopped working for me. I am currently with Firefox 85.0. </p>


created: 2021-02-04T22:55:35-08:00
updated: 2021-02-04T22:55:35-08:00
title: How to resolve website loading speed issue?
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: areebakhalil56
content:
<p>Hey Everyone, i would rank my website, <a href="https://makeenmarketing.com/" rel="nofollow">makeenmarketing.com</a>  In SEO Factor website Loading speed factor is most important. i want some professional consultancy for how i get better traffic and enhance User Experiences </p>


created: 2021-02-04T22:16:23-08:00
updated: 2021-02-04T22:16:23-08:00
title: auto refresh/reload tabs
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
creator: jpickett
content:
<p>How can i get my tabs to automatically reload when switching without using the add-on? The add-on extension continuously is updating, even when you're searching for something. What I would like is to be able to switch to a tab and that tab then reloads. Possible without losing data? </p>


created: 2021-02-04T21:22:25-08:00
updated: 2021-02-05T00:53:33-08:00
title: FireFox - Access Denied
tags: desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389743;
creator: gregkahler30
content:
<p>I have been accessing Navy Federal for a year on Firefox on my MacBook Air.  Today, when trying to access my Navy Federal Account, the computer message is:  "Access Denied.  You don't have permission to access <a href="http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc’" rel="nofollow">http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc’</a> on this server.  Reference #18.4e457b68.1612501415.2a77b49d." </p><p>So far, I have closed and re-opened Firefox, rebooted the MacBook Air, and deleted and reinstalled Firefox.  I still get the same message.   </p><p>OBTW, if I walk 10 feet to my wife’s MacBook Pro and try accessing my Navy Federal account using her Firefox, I get right in to the account. </p>


created: 2021-02-04T20:54:38-08:00
updated: 2021-02-04T22:09:11-08:00
title: Failure to be able to download files
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1389731;
creator: boxgeraldine1
content:
<p>Cant download files Get a message which reads Couldn't download Virus scan failed. What can I do? </p>


created: 2021-02-04T20:34:05-08:00
updated: 2021-02-05T01:05:00-08:00
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389745;1389746;
creator: totobig113
title:
Firefox crashes very often. I tried several resolutions referring to web but in vain. I need the best way.

content:
<p>Here are recent reports. bp-d3446f17-e29c-4b11-9b47-96ae40210204 	2021/02/05 8:42 	 表示 bp-7ffb81ff-5a00-4a85-8995-307ee0210204 	2021/02/05 8:28 	 表示 bp-f001c8de-659d-4e6e-899f-eed820210202 	2021/02/03 8:50 	 表示 bp-01b0cc89-ca77-42a0-80c0-e87000210128 	2021/01/28 21:15 	 表示 bp-e9fba5d5-d156-4a37-a20a-f74c40210128 	2021/01/28 10:31 	 表示 bp-91aa4399-86e0-4967-81c4-a500e0210128 	2021/01/28 10:13 	 表示 bp-530a9c9f-8c6e-4581-9f2a-e77050210114 	2021/01/14 13:07 </p>


created: 2021-02-04T20:33:58-08:00
updated: 2021-02-04T21:22:47-08:00
title: Instagram embeds not working on websites
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389723;
creator: spasemarv
content:
<p>I've noticed that any website that has an Instagram embed in it, it won't load.  Is there any way to fix that problem? </p>


created: 2021-02-04T20:06:32-08:00
updated: 2021-02-04T20:06:32-08:00
title: firefox se cierra inesperadamente
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: es
creator: pao.mandy
content:
<p>ID del informe: bp-44a7a162-50de-4fec-ad8a-c3aa70210205 bp-4cfc3be6-9762-4e43-ab15-a455b0210205 </p><p>hola, firefox se cierra inesperadamente, he seguido varios pasos; esta actualizado, intente en modo seguro y aun asi se cierra  no tengo activa inguna extension ni complemento, alguien puede ayudarme? </p>


created: 2021-02-04T18:56:46-08:00
updated: 2021-02-04T18:56:46-08:00
title: Videos will not play
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: robrufrie
content:
<p><strong>Web videos will not play on any sites.  The loading circle just spins and it never begins to play.  Have tried all the recommendations given, I think.  Not sure what I should do next.</strong> </p>


created: 2021-02-04T18:17:03-08:00
updated: 2021-02-04T18:37:42-08:00
title: Twitter says Firefox is unsupported browser
tags: desktop;websites;windows-10;
product: firefox
topic: websites
locale: en-US
answers: 1389703;
creator: arouet27
content:
<p>whenever I access Twitter with Firefox, it says "not the supported browser anymore." (though apparently Twitter includes Firefox as one of its supported browsers) </p><p>I've already updated Firefox to the latest version, but it doesn't work anyway. </p><p>Is there a way to fix this problem? </p>


created: 2021-02-04T18:10:43-08:00
updated: 2021-02-04T18:10:43-08:00
title: Can not delete messages
tags: desktop;fix-problems;windows-10;
product: firefox
topic: fix-problems
locale: en-US
creator: fpkattman
content:
<p>I have had Thunderbird as my default email program for many years, but recently it has stopped allowing me to delete files.  I keep these files on my hard drive.  Now every time I delete a msg, it goes away and comes back after a second or two.  I have moved to clean out my trash folders and tried the of deleting trash folders and closing the program, then reopening.  It has not helped.  Any help would be appreciated. My  current version is 78.7 and using windows 10. Thanks Paul </p>


created: 2021-02-04T17:48:59-08:00
updated: 2021-02-04T21:24:13-08:00
title: Firefox 84.0.2 not showing videos or gifs - only a green screen
tags: desktop;other;windows-81;firefox-840;firefox-8402;
product: firefox
topic: other
locale: en-US
answers: 1389707;1389722;1389724;
creator: RemySecor
content:
<p>All of a sudden Firefox 84.0.2 has stopped showing videos on any web site, including Twitter.  It doesn't show GIFs either. (Photos are fine.) All one can see is a green screen. </p><p>NOTE: I have made ZERO changes to Firefox's settings, ZERO changes to my computer (it has been on continuously since last night when everything was working fine).  It simply started happening today. </p><p>I have checked several of the web sites in Chrome and they work just fine.  </p><p>I cleared the cache, but that didn't help. Any ideas? </p>


created: 2021-02-04T17:28:08-08:00
updated: 2021-02-04T17:28:08-08:00
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: 751361457
title:
How to change the length of jumping forward or backword when I press '→' or '←' when I play a video?

content:
<p>Sometimes there are limitations on the video playing in a webpage so I cannot jump forward or backward. I press 'shift' and right click the video to open the control interface, so that I can jump forward and backward by pressing '→' and '←'. I wonder that if there is a way that I can change the time length of the jumping. For example, can I set the length to 5s, so that when I press '←' I can jump backward 5s? Thank you </p>


created: 2021-02-04T16:47:09-08:00
updated: 2021-02-04T17:30:14-08:00
title: LOGGING IN ON LOTTERY SITE SEEMS TO BE SEARCHING OVER AND OVER
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389700;
creator: fracosobx
content:
<p>WHEN I GO TO A LOTTERY SITE MY USER NAME IS THERE BUT IT SEEMS TO BE SEARCHING TO FILL OTHER INFO AND NOT GETTING ANYWHERE. </p>


created: 2021-02-04T16:44:34-08:00
updated: 2021-02-04T22:17:19-08:00
title: Firefox 85 breaks audio in Windows 10
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389732;
creator: MikeZZ
content:
<p>We have new HP Laptop with Realtek Audio running Windows 10 Home v20H2. It came with v2004 and HP updated trying to fix audio and missing microphone but this did not help.  I have found the problem only happens when using Firefox. Viewing a video is not necessary to recreate the problem. What happens is the audio will stop playing when Firefox is open, even if only reading text on a webpage while listing to a music file with Groove Music. Whether or not a music player is running does not make a difference, even the beep sound when hitting the Number Lock key stops working. The other odd thing I did not notice right away is that the built-in Microphone device often disappears. Only used it once so far for Zoom and happened to notice it was missing from the Sound settings after the audio stopped.  Restarting usually brings back the audio until Firefox is used again. Sometimes it works for 1 hr of a movie and stops. I found out that opening Groove and playing an mp3 usually gets the sound back but not the microphone. The first apps installed on the computer were Firefox, Thunderbird, Zoom and then Adobe CS 5.5 &amp; 6 and now Retrospect Backup. The first occurrence of the sound stopping was when only FF and TB were installed but we thought it was the website. Using Edge (which we don't prefer) the audio always works fine. </p><p>HP replaced the Realtek Audio drivers which did not fix the problem but lost the equalizer function and some of the bit depth and enhancement choices in the speaker settings.  I have attached screen shots of the Sound, Video and Game controller Realtek Audio properties and Audio Input and output Speaker driver properties from the device manager. </p><p>Note, I am not posting this from the problem computer because Firefox account kept rejecting my password even though the correct password was pasted in. I tried it in Internet explorer on this win7 computer and that would not work either. Not sure why I can't sign in on another computer when I am logged out of my Firefox account on this computer. </p>


created: 2021-02-04T16:42:08-08:00
updated: 2021-02-04T17:24:40-08:00
title: How can I change (make larger) the browser interface text size?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389698;
creator: arks18
content:
<p>Is it possible to make the text of the browser interface larger? I am able to zoom for webpage content, but the text on the browser interface for tabs and such is TINY and hard for my older) eyes to read. Would very much appreciate any suggestions or advice. Thanks, arks </p>


created: 2021-02-04T16:35:16-08:00
updated: 2021-02-04T16:35:16-08:00
title: The OAN Website
tags: windows-7;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: maryjo150
content:
<p>Tried to go on the <a href="http://OAN.com" rel="nofollow">OAN.com</a> website and my computer told me that there was a threat ahead and to go back.  I want to sign in to <a href="http://OAN.com" rel="nofollow">OAN.com</a>.  Thanks. </p>


created: 2021-02-04T16:17:53-08:00
updated: 2021-02-04T18:40:44-08:00
title: Bookmark html file import
tags: desktop;bookmarks;windows-10;firefox-840;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389705;
creator: imabuckeye
content:
<p>I replaced my craptop with a pc.  Part of my process included creating a bookmark html file from the craptop which I'd hoped to import into my pc.  Problem is I do not see a way, how, etc. to import that bookmark html file into the pc firefox browser. </p><p>Thanks </p>


created: 2021-02-04T16:07:18-08:00
updated: 2021-02-04T16:07:18-08:00
title: REALLY Need to disable Ctrl-W as a Close Tab action.
tags: linux;desktop;customize;firefox-680;
product: firefox
topic: customize
locale: en-US
creator: kevin.cline
content:
<p>As a long-time Emacs user, I need a way to configure keyboard actions on Ubuntu short of rebuilding the application. Control-W is a particular problem, as I type it inadvertently and the tab is closed. </p><p>Is anyone working on preferences to support this, or just a pulling the mapping from a data file? </p>


created: 2021-02-06T15:50:51-08:00
updated: 2021-02-06T15:50:51-08:00
title: Customize default user profile
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: wkshaw
content:
<p>I am running Windows 10 Pro 19042.746. Firefox is version 85.0.1 64 bit. </p><p>I would like to pre-configure firefox so that it has my custom settings and bookmarks. </p><p>I'm not sure if this is the correct method to pre-configure settings: </p><p>C:\Program Files\Mozilla Firefox\defaults\pref\autoconfig.js </p><p>pref("general.config.filename", "firefox.cfg"); pref("general.config.obscure_value", 0); </p><p>C:\Program Files\Mozilla Firefox\firefox.cfg </p><p>// IMPORTANT: Start your code on the 2nd line. lockPref("app.update.auto",    false); lockPref("app.update.enabled",    false); lockPref("startup.homepage_welcome_url",    ""); lockPref("startup.homepage_override_url",    ""); lockPref("browser.newtabpage.activity-stream.aboutHome.enabled", false); pref("app.shield.optoutstudies.enabled", false); pref("app.update.lastUpdateTime.addon-background-update-timer", 0); pref("app.update.lastUpdateTime.background-update-timer", 0); pref("app.update.lastUpdateTime.browser-cleanup-thumbnails", 1612634584); pref("<a href="http://app.update.lastUpdateTime.rs" rel="nofollow">app.update.lastUpdateTime.rs</a>-experiment-loader-timer", 1612634555); pref("app.update.lastUpdateTime.search-engine-update-timer", 1612634704); pref("app.update.lastUpdateTime.services-settings-poll-changes", 0); pref("app.update.lastUpdateTime.telemetry_modules_ping", 1612634614); pref("app.update.lastUpdateTime.telemetry_untrustedmodules_ping", 0); pref("browser.discovery.enabled", false); pref("browser.newtabpage.activity-stream.discoverystream.rec.impressions", "{\"83755\":1612634554787,\"83807\":1612634554788,\"22687889\":1612634554787}"); pref("browser.newtabpage.activity-stream.discoverystream.spoc.impressions", "{\"15078464\":[1612634554785]}"); pref("browser.newtabpage.activity-stream.feeds.section.highlights", false); pref("browser.newtabpage.activity-stream.feeds.section.topstories", false); pref("browser.newtabpage.activity-stream.feeds.snippets", false); pref("browser.newtabpage.activity-stream.feeds.topsites", false); pref("browser.newtabpage.activity-stream.section.highlights.includeBookmarks", false); pref("browser.newtabpage.activity-stream.section.highlights.includeDownloads", false); pref("browser.newtabpage.activity-stream.section.highlights.includePocket", false); pref("browser.newtabpage.activity-stream.section.highlights.includeVisited", false); pref("browser.newtabpage.activity-stream.showSearch", false); pref("browser.newtabpage.activity-stream.showSponsored", false); pref("browser.newtabpage.enabled", false); pref("browser.safebrowsing.provider.google4.lastupdatetime", "1612634570418"); pref("browser.safebrowsing.provider.google4.nextupdatetime", "1612636398418"); pref("browser.search.widget.inNavBar", true); pref("browser.sessionstore.upgradeBackup.latestBuildID", "20210204182252"); pref("browser.shell.mostRecentDateSetAsDefault", "1612634554"); pref("browser.slowStartup.averageTime", 632); pref("browser.slowStartup.samples", 2); pref("browser.startup.homepage", "about:blank"); pref("browser.startup.homepage_override.buildID", "20210204182252"); pref("browser.startup.homepage_override.mstone", "85.0.1"); pref("browser.startup.lastColdStartupCheck", 1612636306); pref("browser.tabs.loadInBackground", false); pref("browser.tabs.warnOnClose", false); pref("browser.taskbar.previews.enable", true); pref("browser.toolbars.bookmarks.visibility", "always"); pref("browser.uiCustomization.state", "{\"placements\":{\"widget-overflow-fixed-list\":[],\"nav-bar\":[\"back-button\",\"forward-button\",\"stop-reload-button\",\"home-button\",\"print-button\",\"library-button\",\"sidebar-button\",\"urlbar-container\",\"search-container\",\"downloads-button\"],\"toolbar-menubar\":[\"menubar-items\"],\"TabsToolbar\":[\"tabbrowser-tabs\",\"new-tab-button\",\"alltabs-button\"],\"PersonalToolbar\":[\"import-button\",\"personal-bookmarks\"]},\"seen\":[\"developer-button\"],\"dirtyAreaCache\":[\"nav-bar\",\"PersonalToolbar\",\"toolbar-menubar\",\"TabsToolbar\"],\"currentVersion\":16,\"newElementCount\":3}"); pref("datareporting.healthreport.uploadEnabled", false); pref("dom.forms.autocomplete.formautofill", true); pref("privacy.history.custom", true); pref("privacy.sanitize.sanitizeOnShutdown", true); pref("services.sync.clients.lastSync", "0"); pref("services.sync.declinedEngines", ""); pref("services.sync.engine.addresses.available", true); pref("services.sync.globalScore", 0); pref("services.sync.nextSync", 0); pref("services.sync.tabs.lastSync", "0"); pref("print.print_footerleft", ""); pref("print.print_footerright", ""); pref("print.print_headerleft", ""); pref("print.print_headerright", ""); </p><p>Is this the correct method to pre-configure the default user profile? Where can I find a list or generate output so I can see configurable settings? </p><p>How to pre-configure firefox window size? </p><p>How can I pre-configure my booksmarks on the bookmark tools bar? </p><p>Thanks in advance, -Kevin </p>


created: 2021-02-06T15:01:33-08:00
updated: 2021-02-06T15:01:33-08:00
title: CONTRASEÑA MAESTRA
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: es
creator: user3519250
content:
<p>Buenas tardes, </p><p>Quisiera que me puedan apoyar a eliminar la contraña maestra, olvide el password, google una solución todos muestran el link chrome://pippki/content/resetpassword.xul, lo pego en el URL del navegador nunca, carga nada, solo muestra error a los minutos. Es molesto el mensaje. Quiero ayuda por favor para no tener que desinstalar el navegador. </p>


created: 2021-02-06T14:59:21-08:00
updated: 2021-02-06T14:59:21-08:00
title: Can't log in to Scotibank online
tags: mac-os;desktop;privacy-and-security_1;firefox-850;firefox-8501;
product: firefox
topic: privacy-and-security
locale: en-US
creator: kurt.f.fischer
content:
<p>Did some housekeeping yesterday and deleted all the cookies Firefox had stored. Soon thereafter I discovered that I'm no longer able to log in at Scotiabank online. I'm immediately shunted to a "Sorry, we could not complete your request" screen. Scotiabank support blames the browser. I am able to log in as normal with Chrome. I've experimented extensively with turning off Enhanced Tracking Protection, erasing cache, deleting history, etc. I see my Firefox updated yesterday to 85.0.1. Wondering if that might be where the problem lies? I'm using MacOS High Sierra version 10.13.6. Thanks for any help. </p>


created: 2021-02-06T14:54:53-08:00
updated: 2021-02-06T14:54:53-08:00
title: Search Engine Shenanigans
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: mid.willamettehandyman
content:
<p>I had set DuckDuckGo as my default search engine a couple of weeks ago or so. Today, when I began a search, I saw that Google had become my default browser. How did this happen? </p>


created: 2021-02-06T14:14:57-08:00
updated: 2021-02-06T14:31:39-08:00
title: Load more, and overlays fail sometimes
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390140;
creator: Narrator
content:
<p>Hi, I have 2 issues. 1. In online banking (ANZ Australia), when I scroll down the banking activities screen I get to the bottom, then it loads more history details. This feature only works sometimes, but always works in other browsers. 2. Our Bureau of Meteorology weather map page (<a href="http://www.bom.gov.au/products/IDR023.loop.shtml" rel="nofollow">http://www.bom.gov.au/products/IDR023.loop.shtml</a>) sometimes doesn't load the overlay data, but always does in other browsers. I see this maybe 1 in 10 times I visit the site, and it always returns to normal after a while. Examples attached. Both issues are intermittent. My Firefox is up to date - set to automatically update. At first I thought it would be a permissions thing, but then the issues would be permanent. I would love any clues what to look for. Thanks! </p>


created: 2021-02-06T13:27:02-08:00
updated: 2021-02-06T14:43:46-08:00
title: Ad blockers.
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390144;
creator: dshans
content:
<p><a href="http://CBS.com" rel="nofollow">CBS.com</a> insists that I have ad blockers installed.  I do not as far as I know.  Is there some default setting that CBS reads as an ad blocker? </p>


created: 2021-02-06T13:26:10-08:00
updated: 2021-02-06T13:26:10-08:00
title: can not delete mesgs. from any email folder
tags: desktop;fix-problems;windows-10;firefox-850;firefox-8501;
product: firefox
topic: fix-problems
locale: en-US
creator: fpkattman
content:
<p>I have posted this before, but haven't gotten any solution yet.  I have years of history on my Firefox program, but continually delete and clean out my trash folders.  Until recently, suddenly I can not delete a message.  I have been using a gmail account and bringing these messages into firefox for the past four years, pretty successfully, until this problem.  My program is up to date, so no help there and I have tried deleting the trash folder, without success.   </p><pre>  Any help would be appreciated. </pre> <p>Thanks Paul </p>


created: 2021-02-06T12:55:19-08:00
updated: 2021-02-06T13:33:15-08:00
title: Did Not Connect: Potential Security Issue
tags: desktop;websites;mac-os-x-1010;
product: firefox
topic: websites
locale: en-US
answers: 1390128;
creator: bushes_n_shrubs
content:
<p>This past week I started getting the Did Not Connect: Potential Security Issue warning when I tried to access my email at <a href="http://Comcast.net" rel="nofollow">Comcast.net</a>. I also got the warning on my banks website when I tried to transfer funds, something I had done many times before. This seems to have started after "upgrading" to version 78.7.1 of FireFox. However, I got the same sort of error using Safari: "Safari can't verify the identity of the website <a href="http://xfinityconnect.email.comcast.net" rel="nofollow">xfinityconnect.email.comcast.net</a>" The certificate shows it is issued by "AVG untrusted CA" from the country "CZ" and State/Province "Brno".  Comcast told me to just trust their certificate and I was able to get to my email account, but I am getting the same warning from PNC Bank's website when I try to transfer funds. This REALLY has me worried.  Can someone tell me if this is a sign I've been hacked? How can I fix this so I can again transfer funds from my checking account to other banks? </p>


created: 2021-02-06T12:31:57-08:00
updated: 2021-02-06T12:31:57-08:00
title: DRM Modul Widevine od společnosti Google pro dešifrování obsahu bude brzy nainstalován.
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: cs
creator: Jiri.vizdal
content:
<p>Dobrý den,  </p><p>CHtěl bych se zeptat mám problem po instalaci mi nejde naistalovat doplněk DRM pořad mi to piše, kdyz jsem v zasuvných modelech (Modul Widevine od společnosti Google pro dešifrování obsahu bude brzy nainstalován.) ale doplněk se nenaistaluje. Musel jsem svůje pc vrátit do tovarního nastavení. A z toho důvodu jsem musel všechny programy naistalovat znovu a to i mozillu po přihlašení a sychronizaci mozilly mi to piše stále a pořád hlašku viz víše v závorce. Nejde mi na přehravat video na některých strankách. Když naistaluji jiný prohlížeč tak všechno funguje bez problemů.  </p><p>Pročetl jsem a provedl všechny možnoti nastavení co jsou dostupné v českém a anglickém jazyce a nic nevyřešilo můj problém, který stále přetrvává.  Už si nevím rady proto se ptam tady vás  </p><p>Děkuji </p>


created: 2021-02-06T12:24:42-08:00
updated: 2021-02-06T13:28:51-08:00
title: Website doesn't load in Firefox but does in other browsers.
tags: desktop;other;windows-10;firefox-850;firefox-8501;
product: firefox
topic: other
locale: en-US
answers: 1390127;
creator: CheshireRaptor
content:
<p><a href="http://Deathwishcoffee.com" rel="nofollow">Deathwishcoffee.com</a> does not load in Firefox. In fact, Firefox doesn't do anything, just sits there. I have followed all the instructions found in this article: <a href="https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can</a> and it is still not loading the website. If I am told to follow these instructions as an answer to this post, I will uninstall Firefox on all my devices and never use it again. Please familiarize yourself with the instructions in the article before responding to this post. </p><p>So far this is the only website I've found that isn't loading. Yes, Chrome, Brave and Microsoft load the page just fine. There is nothing at all wrong with the website itself. This is all Firefox, and nothing that's already been suggested is fixing the problem. </p>


created: 2021-02-06T12:11:30-08:00
updated: 2021-02-06T12:11:30-08:00
title: Where is "hide/show" feature on Multi-containers?
tags: linux;desktop;customize;firefox-850;
product: firefox
topic: customize
locale: pt-BR
creator: r.alface
content:
<p>I am currently using version 7.3.0 and I cannot find the usual "Hide this container" button. When I click Multi-Account Containers the only options are: open new tab in, reopen this site in, sort tabs by container and always open this site in. Does the hide/show container feature was remove in version 7.2? </p>


created: 2021-02-06T12:05:18-08:00
updated: 2021-02-06T12:21:15-08:00
title: Add-Ons in Private Browsing?
tags: desktop;privacy-and-security_1;windows-10;firefox-850;firefox-8501;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390117;
creator: jclarkw
content:
<p>I have a few add-ons installed in Firefox (85.0.1, 64-bit, under Windows 10, 1909), but when I open a Private Browsing window, I can no longer access them.  True, they are still there and can be seen listed under Menu/Add-ons, but I don't see how to control them there, only enable or disable them. </p><p>If I want to use NoScript (for example) in a Private Browsing window, how do I set Firefox up to do that? -- jclarkw </p>


created: 2021-02-06T11:03:58-08:00
updated: 2021-02-06T11:03:58-08:00
title: colorful tabs
tags: desktop;tabs;windows-10;firefox-850;firefox-8501;
product: firefox
topic: tabs
locale: en-US
creator: katgirlblue
content:
<p>Hello, I would like my tabs to be different colors. I used to use an add on called Colorful Tabs, but then when Firefox updated years ago, it wouldn't work anymore. How can I do that? I see that add on is back but it says Not monitored for Security. What to do? thanks! </p>


created: 2021-02-06T10:00:00-08:00
updated: 2021-02-06T12:32:52-08:00
title: Amazon Prime Video not loading
tags: desktop;websites;windows-10;firefox-850;firefox-8501;
product: firefox
topic: websites
locale: en-US
answers: 1390112;1390119;
creator: mwhitehead87
content:
<p>Hi, </p><p>I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work.  I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser.  I'm running a Win10 desktop.  Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out.  Does anyone have any suggestions that I could try? </p><p>Thanks and Regards </p><p>Matt Whitehead </p>


created: 2021-02-06T09:28:41-08:00
updated: 2021-02-06T10:39:56-08:00
title: Lost my icons for rakuten, lastpass etc from toolbar how do i recover
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1390090;
creator: EARLNORTH
content:
<p>Update for firefox installed now do not see any icons on toolbar can not determine how to reinstall help please </p>


created: 2021-02-06T09:26:54-08:00
updated: 2021-02-06T10:08:54-08:00
title: Exceptions for cookies not stored
tags: desktop;privacy-and-security_1;windows-10;firefox-850;firefox-8501;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390079;1390087;
creator: oliver.j.kaiser
content:
<p>Hello I have set firefox to clear cookies when closing. Nevertheless I want to maintain some exceptions. So I enter the website for that I want to keep the cookies and save. After closing firefox and open it again, this setting for the website is gone, and alos the cookies. How can I permanetly storing these execption? Regards Oliver </p>


created: 2021-02-06T09:26:44-08:00
updated: 2021-02-06T09:26:44-08:00
title: Why can't I hear a thing when I play youtube via Firefox?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: dismlz
content:
<p>Here are some tricky parts: </p><p>1) When using Firefox, take YouTube video as an example, I can hear the music if I connect my laptop to <strong>an external Bluetooth speaker</strong>. (But without using a Bluetooth speaker or any external speaker, there is no sound through <strong>my laptop</strong> even thought I turn my laptop volume to the greatest.) </p><p>2) For the same video, if I use google chrome, I have no problem hear the music no matter using a Bluetooth speaker or my laptop internal speaker. </p><p>3) You can argue my Firefox privacy Autoplay setting was wrong. But I checked and I allow both audio and video for all websites. Besides, I also checked the Permissions status on each website.  </p><p>4) The weirdest part I don't get: Supposedly I can play and hear sound through Firefox, since I authorize all the website. But why there is no sound if I'm using my laptop's internal speaker? ( And only the laptop's internal speaker) </p><p>5) For my internal speaker, it work fine when I use Zoom, hear music through windows' Groove player, or even play video through Chrome.  </p><p>Last but not least, I still ran troubleshooting trying to fix my internal speaker. But they can't detect any problem. </p><p>I'm so confused.... Does firefox hate my laptops internal speaker?  Please help me. Thanks </p>


created: 2021-02-06T09:11:20-08:00
updated: 2021-02-06T09:11:20-08:00
title: Two computers battling for sync dominance
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
creator: blackhawk3339
content:
<p>I have two PCs, both Windows 10, both running Firefox (latest release.)  Both are signed in to sync.  One is on all day, every day.  The other is on for an hour now and then. </p><p>If I sort and organize bookmarks on the computer I do all my work on (create a new folder, put bookmarks in), sync at some point, and then later boot the occasionally-on computer, it will remove all of the folders and put all of the bookmarks back in their default location.  It's gotten to be kind of a pain, as it is undoing all of my efforts every day. </p><p>How do I solve this? </p>


created: 2021-02-06T09:11:16-08:00
updated: 2021-02-06T10:57:31-08:00
title: A webpage is not loading only in firefox
tags: desktop;websites;windows-10;firefox-850;firefox-8501;
product: firefox
topic: websites
locale: en-US
answers: 1390091;1390101;
creator: mdbadruzzamannibir
content:
<p>Part of <a href="https://www.sololearn.com/Profile" rel="nofollow">this website</a> (<a href="https://www.sololearn.com/Profile" rel="nofollow">https://www.sololearn.com/Profile</a>) is not loading. Other contents are working perfectly but when I click to sign in it just shows me a white page and stops loading (see the screenshot). Everything of this website is working perfectly, j<strong>ust sign in page</strong> is not loading. But this works in other browses (such as Chrome, Opera, Vivaldi). Things I have tried so far: 1. Turned off <strong>Enhanced tracking protection</strong> for this site but didn't work 2. <strong>Cleared cookies</strong> but didn't work 3. Started Firefox in safe mode (add-ons disabled) but didn't work <strong>BUT</strong> When I opened a private tab in Firefox and went to that link it worked perfectly. What is the actual problem and how to fix it? </p>


created: 2021-02-06T09:06:10-08:00
updated: 2021-02-06T10:17:00-08:00
title: Website identified as having insecure content, but SSL checkers can't find any issues
tags: mac-os;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390081;1390088;
creator: drossmacleod
content:
<p>Website identified by warning that indicates parts of page may not be secure, but SSL checkers do not find any problems <a href="http://orionbiotechnology.com" rel="nofollow">orionbiotechnology.com</a> </p>


created: 2021-02-06T09:00:18-08:00
updated: 2021-02-06T13:51:43-08:00
title: Auto fill the 'find in page' (cmd + f) field with selected text in the page
tags: mac-os;desktop;tips;firefox-850;
product: firefox
topic: tips
locale: en-US
answers: 1390084;1390131;
creator: rean.guillaume
content:
<p>Hello, </p><p>Please tell me if there is a way (shortcut or extention) to auto fill the 'find in page' field with a shortcut because it´s very boring to have to copy/paste the selected text that i want to search the other occurences in the same page :( </p><p>Thanks in advance. </p>


created: 2021-02-06T08:58:51-08:00
updated: 2021-02-06T09:53:48-08:00
title: search bar
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1390065;1390083;1390086;
creator: krgchiqkmnucotymuo
content:
<p>when I try to search something in search bar it adds "http//: " and I'm not even going into a web site just searching something on ddg </p>


created: 2021-02-06T08:36:48-08:00
updated: 2021-02-06T15:45:59-08:00
title: Firefox is not showing the correct page source
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1390092;1390104;1390115;1390124;1390154;
creator: coatsbob
content:
<p>I am using Firefox and have noticed that when I do a view page source I do not see the current page, but a cached copy. To view the page source I first have to go to options and delete data. </p><p>Here is how to reproduce. 1. Go to a website showing changing data 2. Right click and select view page source 3. Examine the page source to see that it shows an older copy of the data, not the current data 4. Go to options and search on the term 'cache' 5. Delete the cached data 6. Go back to view page source and try again 7. Now the page source is the current data seen in Firefox </p>


created: 2021-02-06T08:30:19-08:00
updated: 2021-02-06T08:45:03-08:00
title: update 85.0.1
tags: windows-7;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1390061;
creator: h0rticulturist
content:
<p>For all intents and purposes, there are no 'nonprofit' companies. Their is a large grey are between the two such that the entire spectrum is in that grey area. Firefox has become a Big Business Behemoth. The surest way to tell if you're dealing with a Big Business Behemoth is 'Customer Service'. Big Business Behemoths don't supply REAL customer support, you have to get whatever support you can from their 'Community', their end-users. </p><p>The most recent update of firefox was released without thoroughly ridding itself of glitches: the end-users will report the glitched that were missed.  </p><p>Since update 85.0.1 was inflicted upon my computer without my permission. It not only hangs at somepoint while I'm using it, the little 'end peocess' window doesn't work, I can't minimize firefox and do something else until it wakes up from its nightmare, I can't access Task Manager, my only option is to wait. I'm not very good at the waiting game. Other applications have started hanging as well. I have no choice in the matter, I have to be patient until the problem resolves itself. </p><p>I am allowed the option to reset firefox and lose my bookmarks, my history and probably my saved logins. That's not an option , it's surrender. </p>


created: 2021-02-06T08:22:25-08:00
updated: 2021-02-06T11:20:34-08:00
title: Taking screenshots automatically?
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1390062;1390067;1390080;1390085;1390089;1390106;
creator: Arctic34
content:
<p>Hi there! I'm taking a bunch of screenshots with the Firefox tool but thing is for every screenshot I take there's the preliminary steps to take and clicking 4 time per screenshot is kinda tedious if you're taking a bunch. Is it possible to bind the function to a button where it'll take the screenshot and download it itself without needing me to click 4 times? </p>


created: 2021-02-06T08:04:08-08:00
updated: 2021-02-06T09:23:54-08:00
title: "fixing" my slow start erased all my bookmarks
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390066;1390074;
creator: dgkukal
content:
<p>The offer to speed up my Firefox should have included the info that in doing so, my bookmarks would all disappear.  If anyone knows how to get them back, I'd appreciate the info. I'm disappointed in Firefox - unexpected outcomes should not be part of an update.  While in theory I like the Firefox system better than Chrome, I have to go back to Chrome to protect myself from further "surprises". </p>


created: 2021-02-06T08:02:52-08:00
updated: 2021-02-06T08:02:52-08:00
title: Periodic Firefox hang
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: mikemac1
content:
<p>I am running Firefox on a Mac.  If I don't use Firefox for a while, and then try to load a website, it will take 30-60 seconds to load, and then I don't have any problems loading any websites.  But if I let it sit for a while again, the same thing happens. </p><p>The same thing happens when I open Firefox for the first time and try to load a website.  There is always a big delay.  I am not having this problem with other browsers / applications. </p>


created: 2021-02-06T07:48:44-08:00
updated: 2021-02-06T09:25:06-08:00
title: Text Search Ctrl+F......setting "Match Case" as the default
tags: desktop;tips;windows-10;firefox-850;
product: firefox
topic: tips
locale: en-US
answers: 1390076;
creator: sgmike0297
content:
<p>I want to search text by using Ctrl +F and only want the search by "Match Case" as the default . How can I set it. Any suggestion. </p>


created: 2021-02-06T07:36:39-08:00
updated: 2021-02-06T11:05:27-08:00
title: My pc reset and I lost all of my FIrefox data under a profile I can't find.
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1390093;1390103;
creator: bjgprice
content:
<p>If it wasn't attached to an email address is there a way I can find my old saved passwords? </p><p>I don't think I'd ever signed up to FIrefox so I don't know what to log in with, but they had saved all of my passwords somewhere so I'm trying to find it. </p><p>Any help much appreciated! </p>


created: 2021-02-06T06:58:18-08:00
updated: 2021-02-06T06:58:18-08:00
title: Printing in Firefox from Shopify
tags: mac-os;desktop;fix-problems;firefox-850;firefox-8501;
product: firefox
topic: fix-problems
locale: en-US
creator: pavel15
content:
<p>this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly </p><p>I appreciate any suggestions/help, </p><p>Pavel </p>


created: 2021-02-06T06:31:54-08:00
updated: 2021-02-06T06:31:54-08:00
title: sidebar
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: w.labuhn
content:
<p>Opening Firefox the Sidebar was in Position left Side of screen, after a few days Firefox opened without sidebar, i have to aktuate sidebar separately! </p>


created: 2021-02-06T06:00:42-08:00
updated: 2021-02-06T06:00:42-08:00
title: Mistake Attachment
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: dario_gabrielli64
content:
<p>I use Thunderbird as a mail program and it happens that when I attach documents in .docx format written with the LibreOffice program, a window appears with the message: c: / users / dario / Desktop / ............. odt cannot be opened because the associated application does not exist </p><p>I went into the programs settings and I see that in the Libre Office program the odt format is associated. </p><p>I want to clarify that the recipient manages to open the attachment regularly </p>


created: 2021-02-06T05:30:14-08:00
updated: 2021-02-06T05:30:14-08:00
title: Przeglądarka Mozilla
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: seba.bloch
content:
<p>Mam problem z przeglądarką bo formacie świeża instalka że strony <a href="http://Mozilla.org.pl" rel="nofollow">Mozilla.org.pl</a> po zainstalowaniu takie coś pół ekranu i pół zakazane puste. Nic się nie da zrobić. Co może być przyczyną. Inne przeglądarki działają dobrze.ale wolę wasza </p>


created: 2021-02-06T05:02:53-08:00
updated: 2021-02-06T05:02:53-08:00
title: Printinf from mozilla does not work, always gives me black page instead of preview
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: aseitz
content:
<p>'''''''<em><strong>bold 04190351text''</strong></em> </p><p>'<em>printing<strong> from firefox does not work, always gives me black page  instead of preview</strong></em> </p>


created: 2021-02-06T04:54:33-08:00
updated: 2021-02-06T06:10:32-08:00
title: Title tags are showing on some sites and stopping me from seeing links and text
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1390040;1390050;
creator: steve.richards42
content:
<p>For about a month or so I have been having issues seeing certain links on pages or headings due to Title Tags displaying over the top of the link or heading. </p><p>Does anyone know why this is happening? </p>


created: 2021-02-06T04:54:23-08:00
updated: 2021-02-06T08:59:35-08:00
title: "Continue to HTTP site" doesn't work correctly on IP address
tags: desktop;privacy-and-security_1;windows-10;firefox-780;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390049;1390064;
creator: 123erichappy123
content:
<p>Issue: I wanted to visit a non-https website by the server's IP address. However, after pressing "Continue to HTTP site", the website loads forever. If I visit the website via its host name (<a href="http://www.example.com" rel="nofollow">www.example.com</a>), It works. </p>


created: 2021-02-06T03:32:24-08:00
updated: 2021-02-06T11:15:59-08:00
title: How to do tis shortcut?
tags: desktop;tips;
product: firefox
topic: tips
locale: en-US
answers: 1390105;
creator: asafmis21
content:
<p>Hello, I trying to do this shortcut When you go to site and you click ctrl+shift+m its change to mobile version, I am trying to do a shortcut to change a phone version you can see in photo. There is shortcut to change it? there is a way to add shortcut to change it?  thanks! </p>


created: 2021-02-06T03:28:37-08:00
updated: 2021-02-06T04:30:21-08:00
title: How Do I Change The Firefox Background
tags: desktop;customize;
product: firefox
topic: customize
locale: en-US
answers: 1390023;
creator: mken5352
content:
<p>With Chrome I can simply click the lower right hand edit pen, be redirected to "Customize this page" and select whatever background theme I want. It seems I can't do this with Firefox? Or I don't know how and am stuck with a very boring, dull solid grey background color. Redirecting to Themes I see I can change the browser's appearance from various categories, but the background color never changes and remains the same dull grey. Any way to change the background color? </p>


created: 2021-02-06T03:05:47-08:00
updated: 2021-02-06T11:48:03-08:00
title: new private window not available
tags: desktop;privacy-and-security_1;windows-10;firefox-850;firefox-8501;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390097;1390102;1390111;
creator: paulatic
content:
<p>When I open Firefox and click on options then click on New Private Window my screen flashes bright white and goes back to my homepage but doesn't open up a New Private Window, I'm still in the regular browsing window. I checked all of my settings and nothing has changed, all the settings are as I set them long ago. Please help. </p>


created: 2021-02-06T02:40:54-08:00
updated: 2021-02-06T02:56:47-08:00
title: Blank/White Page Issue
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390009;
creator: ben20091
content:
<p>I've used Firefox for years on the same PC and one day Firefox just started only showing a white/blank screen in the browser page no matter what page I try to load. </p><p>I've:  </p><p>- scanned for malware - restarted in safemode - refreshed - cleared the cache - uninstalled and reinstalled </p><p>Nothing works. WHAT CAN I DO TO FIX IT??? </p>


created: 2021-02-06T02:33:21-08:00
updated: 2021-02-06T14:48:15-08:00
title: El complemento ImTraslator no funciona con Linux Mint 20.
tags: linux;desktop;customize;needsinfo;firefox-850;
product: firefox
topic: customize
locale: es
answers: 1390145;
creator: pacomerhoy
content:
<p>Tengo instalado ImTranslator en varios equipos con varios SO y en el equipo que tengo Linux Mint 20 no funciona el complemento ImTranslator. Lo tengo actualizado la última versión (firefox y el complemento) y en la barra de herramientas no aparece ni al pulsar el botón de la derecha del ratón me sale el menú desplegable del complemento con las opciones para traducir. </p>


created: 2021-02-06T02:27:27-08:00
updated: 2021-02-06T03:01:33-08:00
title: Firefox crashes very often
tags: desktop;fix-problems;windows-10;outofmemory;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390010;1390011;
creator: totobig113
content:
<p>Firefox crashes very often while it doesn't in safe mode. Version updated, RAM is checked OK. How could I do to remove troubles? bp-95e19233-fbfb-4123-9def-e42980210205 	2021/02/05 19:16 	 表示 bp-e655c9cc-b9ac-488b-b493-593890210205 	2021/02/05 13:24 	 表示 bp-8602b191-3461-4962-97de-473120210205 	2021/02/05 13:24 	 表示 bp-3237fad5-5089-49b2-9970-590a10210205 	2021/02/05 13:24 	 表示 bp-312f8577-9c3e-4719-8cfc-805bd0210205 	2021/02/05 13:24 	 表示 bp-da88c161-04a9-4f44-b40d-f5ea50210205 	2021/02/05 13:24 	 表示 bp-ce5a6e0f-5f93-474b-8bd5-61f770210205 	2021/02/05 13:24 	 表示 bp-b15c6a6a-5ef8-442b-8c4d-956f50210205 	2021/02/05 13:24 	 表示 bp-2ae0e6e7-a671-4276-91bc-74b9e0210205 	2021/02/05 13:24 	 表示 bp-20035409-f9e0-46df-96ae-fa4960210205 	2021/02/05 13:24 	 表示 bp-1c98700f-c718-4f5f-9fb4-6f57e0210205 	2021/02/05 13:24 	 表示 bp-146b8a80-b84a-48ca-a1c5-f51b30210205 	2021/02/05 13:24 	 表示 bp-d3446f17-e29c-4b11-9b47-96ae40210204 	2021/02/05 8:42 	 表示 bp-7ffb81ff-5a00-4a85-8995-307ee0210204 	2021/02/05 8:28 </p>


created: 2021-02-06T02:15:41-08:00
updated: 2021-02-06T03:03:42-08:00
title: need to clear cache
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1390012;
creator: drosenbl
content:
<p>I cannot sign in to Amazon on Firefox. I was told to clear the cache. I found the directions for doing it but I cannot find the toolbar so I can click on Library </p>


created: 2021-02-06T01:46:38-08:00
updated: 2021-02-06T01:46:38-08:00
title: Last update
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: mamep
content:
<p>Hi, since the last update yesterday Google search shows me now at first "Zapmeta" and "Izito" results. I do noz trust these pages  - what can I do? N.L. </p>


created: 2021-02-06T00:03:42-08:00
updated: 2021-02-06T00:03:42-08:00
title: how to drag and highlight text on the touchscreen
tags: desktop;customize;windows-10;firefox-550;
product: firefox
topic: customize
locale: en-US
creator: piyaradsupinee
content:
<p>Hi I love firefox legacy version and I still use FF 55.3 due the to easy use on my surface tablet, where I could use my finger to drag and highlight the text as if my finger were a mouse. And I was wondering that could is there a way to make the FF quantum version do the same since I have try it and i find it cumbersome to use, since when I try the drag and highlight FF not allowed me to and the way to highlight is as if I am using a smartphone could you fix it ? And the way the when I try to refresh the webpage in the quantum when I click the address bar and enter it not working could you fix it? </p>


created: 2021-02-05T22:42:33-08:00
updated: 2021-02-06T09:12:11-08:00
title: Last Pass Add-In error connecting
tags: desktop;fix-problems;needsinfo;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1389987;1390070;
creator: ksb1
content:
<p>Firefox Release 85.0.1, February 5, 2021 on Windows 10 computer </p><p>I uninstalled the Last Pass Add-in, cleared Cookies,  and then downloaded and reinstalled the Last Pass add-in with the same result, yellow box for Last Pass, after I log-in. I received the following message after I tried to login:  “We couldn't contact the server. Check your internet connection and try again”.  </p><p>However, I am connected to the internet  and if I try to connect to Last Pass outside of though the Firefox Add In, I do not get any error </p><p>If I click and delete the error message, the icon turns to red, which is normal. </p>


created: 2021-02-05T22:22:14-08:00
updated: 2021-02-05T22:22:14-08:00
title: Unable to access Hulu account
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
creator: lrlulu8
content:
<p>I have been unable to access my Hulu account on my Macbook since I switched to using Firefox.  I have followed online instructions and it shows access to my location is allowed but I cannot get to the log-in page without a block asking me for permission for Hulu to have my location. </p>


created: 2021-02-05T22:18:42-08:00
updated: 2021-02-06T00:04:45-08:00
title: today Firefox was not responding closed it down
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
answers: 1389982;
creator: sue.wade
content:
<p>Firefox non-responding said to shut down so I did. when I restarted Microsoft Edge took over and removed Firefox. nothing looks the same. how can I get back what I had and Firefox as my browser? I can't even find Outlook with both of my emails in it. Help </p>


created: 2021-02-05T21:58:19-08:00
updated: 2021-02-06T15:58:47-08:00
title: New Menu Bar
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389983;1390155;
creator: caktusman
content:
<p>How do I get rid of the new menu bar that displays links/icons for "Getting Started" "Customer Portal" and "Other Bookmarks"? As they needlessly take up screen real estate. I guess they came as part of a recent update, but I find them to be a useless and redundant theft of screen real estate.  Can someone please tell me how to rid my FF browser of it? </p><p>I am using FF85 (64-bit) on a 64-bit PC with Windows Home 10 64-bit. </p><p>Thank you, </p><p>Charlie </p>


created: 2021-02-05T19:51:47-08:00
updated: 2021-02-05T20:29:48-08:00
title: <time> tag in HTML
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1389968;
creator: TimHare
content:
<p>How does Firefox deal with the HTML &lt;date&gt; and &lt;time&gt; tags, especially &lt;time&gt; with datetime= attribute? Definitions of the tag say this about the datetime= attribute: "The datetime attribute of this element is used to translate the time into a machine-readable format so that browsers can offer to add date reminders through the user's calendar..." (ellipsis mine). </p><p>I don't see anything special happening with this tag when I open a web page that has them. There isn't anything done by Firefox that I can see,  so I'm wondering if it just allows the tags but doesn't process them. </p>


created: 2021-02-05T17:31:26-08:00
updated: 2021-02-05T17:59:29-08:00
title: Cannot open a website that I use daily
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389942;
creator: twebb3
content:
<p>As of yesterday I can no longer open my golf course web site using Firefox. I can open it using Chrome and Edge but not using Firefox </p>


created: 2021-02-05T17:02:04-08:00
updated: 2021-02-05T17:58:18-08:00
title: Fastmail won't load after last foxfire update
tags: mac-os;desktop;other;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1389941;
creator: joncarroll
content:
<p>I have been using Firefox for years. My email is with Fastmail. After the last Firefox update, i cannot access my email. Fastmail refuses to load. I had no problem loading fastmail for years, now it won't load. I cannot figure out why. </p>


created: 2021-02-05T16:47:18-08:00
updated: 2021-02-05T17:56:54-08:00
title: Missing bookmarks after upgrade to v.85
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1389939;
creator: fruno
content:
<p>I just upgraded to v. 85 (win 10 desktop).  None of my bookmarks are showing.  I tried using another profile, and restoring from a backup, but neither worked.  Is there a way to find my old bookmarks? </p>


created: 2021-02-05T16:18:02-08:00
updated: 2021-02-06T02:39:11-08:00
title: Interactive Elements Disappear from websites
tags: desktop;websites;beta;windows-10;firefox-860;
product: firefox
topic: websites
locale: en-US
answers: 1389928;1390007;
creator: nadimx
content:
<p>Started noticing that some interactive elements (animation, video, input..) disappear from several websites on FF <strong>Example websites: </strong>(attached preview comparisons between FF &amp; Chrome) <a href="https://www.typeform.com/" rel="nofollow">https://www.typeform.com/</a> <a href="https://www.obviously.ai/" rel="nofollow">https://www.obviously.ai/</a> https://what-tool.online/ <strong>Steps Tried: </strong>Safe mode with plugins disabled  , turn off enhanced tracking (no fix) <strong>Version:</strong> FF Developer 86, Windows 10 </p>


created: 2021-02-05T16:17:18-08:00
updated: 2021-02-05T16:17:18-08:00
title: Support
tags: desktop;websites;
product: firefox
topic: websites
locale: en-US
creator: amazme1
content:
<p>'Why is there no human support? </p><p>Can’t log in on ios. Can’t get a login address. Doesn’t accept password after reset. </p>


created: 2021-02-07T15:58:22-08:00
updated: 2021-02-07T15:58:22-08:00
tags: desktop;fix-problems;windows-10;firefox-850;firefox-8501;
product: firefox
topic: fix-problems
locale: en-US
creator: cmudgett
title:
Recently, my bookmarks have been randomly duplicating themselves and showing up in all kinds of odd places.  Sometimes they show up with the generic world logo instead of the company logo.  What's going on and how can I fix it?

content:
<p>I'd like to get my bookmarks to stay in the places I put them - like they were for years (until the last week or so.) </p>


created: 2021-02-07T15:20:50-08:00
updated: 2021-02-07T15:28:07-08:00
title: find in firefox download TrojanDropper.Autit.ra
tags: desktop;download-and-install_1;
product: firefox
topic: download-and-install
locale: en-US
answers: 1390350;
creator: saidelaonke
content:
<p>hello i have done firefox download I checked this with virus total and it indicates that the firefox of the original web page has this TrojanDropper.Autit.ra has what is firefox doing against this because i vidn this very much because there may now be a virus on my laptop due to firefox i thought it was safe to download firefox from your web page </p>


created: 2021-02-07T15:17:16-08:00
updated: 2021-02-07T15:17:16-08:00
title: Não consigo logar na minha conta Google pelo Firefox
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: pt-BR
creator: ccostasilva
content:
<p>Não estou conseguindo logar na minha conta Google pelo Firefox. Primeiro aparece uma mensagem me pedindo para efetuar o login para confirmar se realmente sou eu. Depois aparece uma mensagem dizendo que um app suspeito pode ter acessado minha conta e me obriga a trocar a senha. Já removi o acesso de outros app, já troquei a senha várias vezes, e isso sempre acontece. Fiz o teste no Chrome e isso não não está acontecendo lá. Alguém tem ideia de como resolver isso? </p>


created: 2021-02-07T15:06:33-08:00
updated: 2021-02-07T15:06:33-08:00
title: Application has been blocked from accessing graphics hardware
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: paulindr
content:
<p>The most recent version of Firefox for Windows 10 repeatedly crashes.  So far it has not occurred with other browsers. It occurs when I scroll and reach a point on a web page that contains an embedded video. As it does not always happen, I assume there must be a separate trigger (cause) not just that there is a video. I suspect it is the size of the video but I have no idea how to check. </p><p>The crash begins with the Windows system stalling - Windows hangs. Firefox then changes to an all-white window. After a few seconds, the text and images return but the video section is black with a warning that it is locked out of the graphics hardware. The laptop also display a notification saying the same (see attached image). Videos will not play until Windows is rebooted. Restarting firefox doesn't help. </p><p>I can't be certain but I think that a separate similar symptom is the same problem; Windows stalls briefly from time to time but then comes back after just a few seconds, at most. </p><p>My Win 10 system is fully up-to-date.  </p><p>Checking for solutions on the internet, I have updated the display adapter [Intel(R) UHD Graphics 620] driver. This had zero effect. I have also run System File Checker and DISM commands (as per instructions at <a href="https://www.drivereasy.com/knowledge/application-blocked-accessing-graphics-hardware-error-windows-10-solved/" rel="nofollow">https://www.drivereasy.com/knowledge/application-blocked-accessing-graphics-hardware-error-windows-10-solved/</a>). This also had no effect. </p><p>I have now uninstalled the most recent version of Firefox (85) 64-bit. I have installed 82.0.3 (64-bit). So far it has not crashed, even when playing the same video that appeared to cause the last crash: the video is on <a href="https://returntonow.net/2020/10/12/forest-garden-with-500-kinds-of-food-requires-only-a-few-hours-of-work-per-month/" rel="nofollow">https://returntonow.net/2020/10/12/forest-garden-with-500-kinds-of-food-requires-only-a-few-hours-of-work-per-month/</a> and it's direct address is <a href="https://www.youtube.com/watch?v=6GJFL0MD9fc&amp;feature=emb_rel_end" rel="nofollow">https://www.youtube.com/watch?v=6GJFL0MD9fc&amp;feature=emb_rel_end</a>) </p><p>I now appear to be stuck, unable to use the most recent version so forced to stay on an outdated Firefox 82.0.3. If anyone can explain how to fix this problem, I'd be grateful </p><p>System details in the attached image. </p><p>Cheers. </p>


created: 2021-02-07T15:03:43-08:00
updated: 2021-02-07T15:03:43-08:00
title: I can't log into my account on Firefox to Walgreens.com on my Mac, also doesn't work on iPod
tags: mac-os;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: grdslisa
content:
<p>I'd prefer to use Firefox to log into Walgreens but I can't. I was able to a year ago the last time I shopped on the website. I've tried a lot: 1. Close Firefox and reopen it. 2. Tried Safari (and it did work) 3. Clear your cookies. 4. Clear your cache. 5. Reboot your computer. 6. I installed Firefox on my iPod Touch and it didn't work there either. 7. Go directly to <a href="http://photo.walgreens.com" rel="nofollow">photo.walgreens.com</a>, that didn't work either.  </p><p>When I try to log in, I get a red pop up that states "We are sorry for the inconvenience, but this service is currently unavailable. Please try again later." I've also tried to reset my password to see if that would help and I can't. I get another red pop that states "We are sorry for the inconvenience, but the service is currently unavailable. Please try again later." </p><p>When I tried on my iPod. I installed Firefox for the first time on it, I didn't sync it with my account on my Mac, and I couldn't log into <a href="http://Walgreens.com" rel="nofollow">Walgreens.com</a> on there either. I got a completely white screen with this error message: Cannot GET / profile/autologin.jsp4ru=/ The print is so tiny I had to get a magnifying glass. I think it's correct. Then I tried <a href="http://photo.walgreens.com" rel="nofollow">photo.walgreens.com</a> on the iPod. It went directly to the site from the error page from <a href="http://Walgreens.com" rel="nofollow">Walgreens.com</a> and I was already logged in, strangely. Even though I just got an error message before! I had to log out of <a href="http://photo.walgreens.com" rel="nofollow">photo.walgreens.com</a> to try to log in directly and got an error message: Cannot GET /profile/autologin.jsp4ru=/sso/sanlRedirect . jsp </p><p>I don't know what's changed since I last shopped on <a href="http://walgreens.com" rel="nofollow">walgreens.com</a> a year ago. I tried their technical service and I ended up being told after trying all that and it still doesn't work that Firefox isn't compatible with the Walgreen's website. Is that correct or am I missing something? I appreciate any help. </p>


created: 2021-02-07T14:47:34-08:00
updated: 2021-02-07T14:47:34-08:00
title: Change spacing on bookmarks menu
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: gordol
content:
<p>I'm using Firefox on three devices including a Surface Go. I found how to change the spacing of most of the toolbars and main menu to be more touch friendly, but this has zero effect on the Bookmarks menu. </p><p>How can I make that more touch friendly? </p><p>I'm not finding anything on the the support site. </p>


created: 2021-02-07T14:14:56-08:00
updated: 2021-02-07T14:14:56-08:00
title: Premanently Disable Updates
tags: desktop;download-and-install_1;windows-10;firefox-840;
product: firefox
topic: download-and-install
locale: en-US
creator: omidsolo
content:
<p>Hey all, I need to stick to 84.0.2 for a while and need to permanently disable update to 85 or newer builds! But the dumb Firefox downloads itself and install on next launch! Please help me permanently disable updates downloads even when opening about windows, via settings?! Thanks in advance. </p>


created: 2021-02-07T14:03:18-08:00
updated: 2021-02-07T14:12:43-08:00
title: crash on download AND on upload
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390333;
creator: leo.tebraake
content:
<p>Since somewhere last autumn, when I download any file from any website, the browser vanishes without any warning on the moment I navigate to the destination folder. </p><p>I maintain 2 websites (Joomla), and last week both  required uploading a few files in Phoca Download to make them available to members.  Now also on this upload the browser was completely gone when I navigated to the folder where  I kept the fles.  </p><p>I use Firefox since about 1995. I looked in about:Crash (first time ever), there were to reports, both unsubmitted: 69990c58-1a5c-40a3-9141-666607416103 	6/22/2020, 1:23 AM e6f0688e-73e4-4c19-8e0a-01ec3c28e996 	2/22/2019, 4:09 PM I have submitted them both now. </p>


created: 2021-02-07T13:46:58-08:00
updated: 2021-02-07T13:46:58-08:00
title: Bookmark favicons are not in colour
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: Cashie_
content:
<p>My bookmark favicons show as a black and white circular icon or a black and white site icon.  Some are correct and in colour but most of them are black and white.  I have searched for solutions and followed various instructions that are claimed to work but nothing has worked. </p><p>Can anybody suggest a solution? </p>


created: 2021-02-07T13:33:46-08:00
updated: 2021-02-07T13:33:46-08:00
title: Recently streaming on All4 has had sound distortion
tags: windows-7;desktop;websites;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: moneyforoldrope
content:
<p>When watching Channel 4 programmes over the Internet, I have recently experienced sound distortion. </p><p>This does not occur whilst the adverts are playing!  It does not occur with Youtube videos or other streaming websites.  It is accentuated when moving my mouse. </p><p>So far I have tried numerous fixes without success, including changing the mouse, reinstalling Firefox, etc. but the problem continues. </p><p>I do not seem to have the problem with Opera (sorry). </p><p>Have recent updates with Firefox caused this problem? </p><p>Can you suggest any fixes? </p>


created: 2021-02-07T13:18:49-08:00
updated: 2021-02-07T13:18:49-08:00
title: Keep getting sent backwards
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: drpcphil
content:
<p>When i go to another website it doesnt matter what website i go to i sends me back to my homepage AFTER ive typed in the address. Its the correct address but keep getting sent back twice before i can only then go to that website. I thought the problem might have been my OS ( windows 10 Pro 64 bit) 20h2 Latest build but its not. Ive gone as far to even doing a clean install ( fresh) of windows 10 Pro 64 bit. IM running ublock and the Kaspersky Protection for plugins and have tried removing\disabling them at times to see if they are the problem also with no luck. Im running Firefox Version 85.0.1 ( 64 bit) </p>


created: 2021-02-07T12:49:16-08:00
updated: 2021-02-07T15:33:47-08:00
title: missing print "page setup" in Mozilla v85
tags: desktop;customize;windows-10;firefox-850;firefox-8501;
product: firefox
topic: customize
locale: en-US
answers: 1390326;1390353;
creator: aahasell
content:
<p>With the new v85 of Firefox... for Microsoft Print to PDF... </p><p>the defaults for print headers &amp; footers has changed and is no longer available to edit or even view. It seems as though my settings remain in place for other printing options like my physical printer but even there the options are not editable or viewable. </p><p>There used to be a "page setup" option but I have not be able to find this anywhere anymore. </p> <ul><li> Bulleted list itemhttps://<a href="http://support.mozilla.org/en-US/kb/how-print-web-pages-firefox#w_changing-the-page-setup" rel="nofollow">support.mozilla.org/en-US/kb/how-print-web-pages-firefox#w_changing-the-page-setup</a> </li></ul> <p>I'm assuming that it has to do with the bug fix for pdf printing but doesn't seem that it should be an intended outcome of the fix. </p> <ul><li> <a href="https://www.mozilla.org/en-US/firefox/85.0.1/releasenotes/" rel="nofollow">https://www.mozilla.org/en-US/firefox/85.0.1/releasenotes/</a> </li><li> <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1689789" rel="nofollow">https://bugzilla.mozilla.org/show_bug.cgi?id=1689789</a> </li></ul> <p>Any work arounds anyone knows about or has found? </p>


created: 2021-02-07T12:43:15-08:00
updated: 2021-02-07T12:43:15-08:00
title: More than visible password saved in Firefox?
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: tristan.reclaim
content:
<p>I have updated and rinsed my password in Firefox, so now i have 48 saved logins. When I later installed a password manager I did a import from Firefox.  But, the password manager found and imported 103 passwords! From what can see I think they are old passwords that I have deleted.  If I open saved password in Firefox there are only 48 passwords... So where does the password manager find the other 55 ones? </p><p>Please help, this is kind of worrying. If one delete password they should be gone! </p>


created: 2021-02-07T12:25:13-08:00
updated: 2021-02-07T12:25:13-08:00
title: How To Turn Off Anti-aliasing/Smoothing of Images
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: salusmuro
content:
<p>See the topic title. I want to turn this off so pixel art won't automatically be "smoothed," ultimately ruining the look of the art. Thanks in advance for the help. :) </p>


created: 2021-02-07T11:59:48-08:00
updated: 2021-02-07T11:59:48-08:00
title: clear cache
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
creator: donnamb19492009
content:
<p><i>Locking this thread.</i><br><i>Please continue here: [<a href="/questions/1324957" rel="nofollow">/questions/1324957</a>]</i><br> clear sign on info from certain websites </p>


created: 2021-02-07T11:59:33-08:00
updated: 2021-02-07T14:51:05-08:00
title: Control+F doesnt work on certain pages
tags: mac-os;desktop;other;firefox-840;
product: firefox
topic: other
locale: en-US
answers: 1390341;
creator: nelevnes
content:
<p>I click control+F but this function does not work on all sites and can't find matches even though I'm sure that word is on the site, so I have to switch over to Google chrome to use this function instead. Am I doing something wrong? It works sporadically. I took a screenshot of it working and not working. I try the exact same website in chrome and it allows me to search. </p>


created: 2021-02-07T11:59:09-08:00
updated: 2021-02-07T11:59:09-08:00
title: New, never seeing before McAfee splash window upon opening Firefox 85.0.1 (64-bit)
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: Kiff4Free
content:
<p>New, never seeing before McAfee splash window upon opening Firefox 85.0.1 (64-bit) </p><p>Has anyone seeing this splash McAfee before and if not part of Firefox, how to identify which add-on is generating this splash window? </p><p>i have installed: uBlock Origin TinyURL Take Webpage Screenshots Entirely - FireShot Tab Reloader (page auto refresh) Search on Google Map Print Edit WE I don't care about cookies Google search link fix Don't Fuck With Paste AdGuard Browser Assistant </p>


created: 2021-02-07T11:48:55-08:00
updated: 2021-02-07T11:48:55-08:00
title: How to make Firefox restore session windows to windows virtual desktops they were closed in?
tags: desktop;tabs;windows-10;firefox-850;
product: firefox
topic: tabs
locale: en-US
creator: iKEctY
content:
<p>How can I make Firefox restore previous session windows to be opened in windows virtual desktops they were closed? </p><p>For example: I have two virtual desktops, "Work" and "Studies", I closed (Ctrl+Shift+q) my Firefox, then when I open Firefox again it opens all my windows in "Work", which is the first virtual desktop. </p><p>Any suggestions? : ) </p>


created: 2021-02-07T11:26:17-08:00
updated: 2021-02-07T11:26:17-08:00
title: EXPRESSVPN
tags: windows-7;desktop;privacy-and-security_1;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
creator: 21stars
content:
<p>HI, </p><p>I AM USING PAYED VERSION OF EXPRESS VPN FOR ABOUT THREE YEARS NOW. IN THE MEAN TIME I NOTICED THAT MOZILLA FIREFOX AND EXPRESS VPN HAVE ESTABLISHED THE PLAN TO COWORK WITH EACHOTHER BUT THAT NEVER HAPPENED. </p><p>I CHECKED VPN'S ON FIREFOX'S ADDONE-S AND THEY ARE ALL MARKED AS NOT RACOMANDED SO I WONDER, AS MOST OF THE VPN'S COME FROM CHINA (RED IT ONLINE) IF SECURITY AND PRIVACY IS STIL STRONG OR IT WOULD BE BETTER TO USE FIREFOX WITHOUT EXPRESS VPN.   </p><p>I AM USING PAYED VPN BECAUSE I LOST A WORKING GOOGLE E-MAIL IN THE PAST AND WANT TO PROTECT MY SELF FROM HACKERS, PHISHING,... </p><p>I ALSO NOTICED THAT I GET BROWSING SUGGESSTIONS IN ARAB, RUSSIAN AND CHINES LENGUAGE ON FACEBOOK AND YOUTUBE WHILE USING EXPRESSVPN. </p><p>THANKS FOR YOUR HELP AND TIPS IN ADVANCE. </p><p>SINCERELY, 21STARS </p>


created: 2021-02-07T11:09:24-08:00
updated: 2021-02-07T11:09:24-08:00
title: Blurry Picture When Viewing Spectrum TV on Firefox
tags: desktop;other;windows-10;firefox-850;firefox-8501;
product: firefox
topic: other
locale: en-US
creator: Burghfan
content:
<p>This began Feb 6, one day after my PC updated to Firefox 85.0.1. That may or may not mean anything. </p><p>I  have been watching Spectrum TV for years using Firefox. Yesterday, the picture was blurry on all channels. I attempted to capture a still part of the picture. There is no stuttering - it looks a lot like somebody over zoomed a photo ( Zoom is 100%.). I have the same issue on multiple monitors, and everything else I display with Firefox, including YouTube videos, is normal. </p><p>When I watch Spectrum TV on MS Edge. the picture is normal. </p><p>Any idea what may be going on? </p>


created: 2021-02-07T11:07:56-08:00
updated: 2021-02-07T13:22:01-08:00
title: weird, overlapping images appearing in my Firefox browser
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
answers: 1390320;1390327;
creator: don47203
content:
<p>I don't even know where to begin, or how to describe what is happening in Firefox - I tried updating just now, didn't help. </p><p>Please take a look at the screenshots - I am trying to work in Google Analytics, but it's awkward and difficult because the system keeps inserting these random, overlapping text fields... </p><p>Thanks for the help. </p>


created: 2021-02-07T11:02:51-08:00
updated: 2021-02-07T11:02:51-08:00
title: Download icon disappeared again.
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: CiaoBella1
content:
<p>In *customize*, it isn't found in RESTORE DEFAULTS, either. </p><p>The file I just converted is not in DOWNLOADS, either. </p><p>What is going on here? </p><p>Thank you. </p>


created: 2021-02-07T10:57:32-08:00
updated: 2021-02-07T11:46:16-08:00
title: Magnets
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390307;
creator: jamesrichmond2005
content:
<p>I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page. </p>


created: 2021-02-07T10:10:17-08:00
updated: 2021-02-07T10:10:17-08:00
title: Hulu seems utterly broken on FireFox
tags: desktop;websites;beta;windows-10;firefox-860;
product: firefox
topic: websites
locale: en-US
creator: rlsomrak
content:
<p>I can watch Fubo, Netflix, Disney etc on FireFox - HOWEVER I have deleted history, cache, installed the latest Firefox beta app and I cannot progress past the home screen of Hulu.  I can watch Hulu on Microsoft Edge but would much prefer to use FireFox.  I even updated to the latest NVidia Driver with no success.   </p><p>I have changed bout every setting that might possibly restrict Hulu under options/preferences. Sure have not found the elixir. </p><p>Do I sit tight waiting for Mozilla to get it handled or look up a Shaman? </p>


created: 2021-02-07T10:08:35-08:00
updated: 2021-02-07T10:08:35-08:00
title: URL link not displayed
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: tgoles
content:
<p>I recently updated to the new version of Firefox (85.0). Since updating, the URL of a link is no longer displayed when I hover the cursor over it. How can I get this feature back? </p>


created: 2021-02-07T10:01:42-08:00
updated: 2021-02-07T12:05:46-08:00
title: Microsoft Office.com login fails
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1390300;1390302;1390309;
creator: CharliLJ
content:
<p>I recently suffered a system crash and had to transfer my Microsoft Office accounts to a new laptop.  On installing Firefox and after updating to Windows 10 Enterprise 20H (Version	10.0.19042 Build 19042), I find that I cannot any longer use FF to log on to the Microsoft <a href="http://office.com" rel="nofollow">office.com</a> portal.  Instead, FireFox continuously raises a pop-up inviting me to use Microsoft Edge. </p><p>When I use Edge, I can get to the portal easily.  When going back to FF, even though I have the latest version installed, I get past the <a href="http://live.com" rel="nofollow">live.com</a> login page, only to be forcibly logged out and redirected </p><pre>to <a href="https://www.office.com/?trysignin=0" rel="nofollow">https://www.office.com/?trysignin=0</a>.  Here, every time I try to log in, I am redirected to the same error page. Additionally, clearing all the Microsoft related cookies fails ultimately to cure the issue.  I do not have any extensions enabled. </pre> <p>I am using the weakest level of security in FF and have added the following exceptions to management of my cookies and pop-ups: </p><p><a href="http://live.com" rel="nofollow">live.com</a> <a href="http://live.net" rel="nofollow">live.net</a> <a href="http://microsoft.com" rel="nofollow">microsoft.com</a> <a href="http://msocdn.com" rel="nofollow">msocdn.com</a> <a href="http://microsoftonline.com" rel="nofollow">microsoftonline.com</a> <a href="http://office.com" rel="nofollow">office.com</a> <a href="http://outlook.office.com" rel="nofollow">outlook.office.com</a> <a href="http://office.net" rel="nofollow">office.net</a> </p><p><a href="http://microsoftazuread-sso.com" rel="nofollow">microsoftazuread-sso.com</a> <a href="http://msftauth.net" rel="nofollow">msftauth.net</a> <a href="http://msauth.net" rel="nofollow">msauth.net</a> <a href="http://msftauthimages.net" rel="nofollow">msftauthimages.net</a> </p><p><a href="http://skype.com" rel="nofollow">skype.com</a> <a href="http://onenote.com" rel="nofollow">onenote.com</a> <a href="http://bing.com" rel="nofollow">bing.com</a> </p><p>Prior to my other system crashing, I had no issue with logging on the <a href="http://Office.com" rel="nofollow">Office.com</a> portal from FF using the latest build of Windows Enterprise 10. </p><p>Any ideas? </p>


created: 2021-02-07T09:53:28-08:00
updated: 2021-02-07T09:53:28-08:00
title: What happened to Bookmarks? Always going to Toolbar!
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
creator: levi.benjamin.matthews
content:
<p>Hello, </p><p>My name is Levi, and I have a new problem after the last update to Firefox. Windows 10 Home, latest build, Firefox 85.0.1 64 Bit. Bookmarks is AUTOMATICALLY now storing all my saves to the Toolbar Menu, whereas I used to get to assign the location. What happened? Why is it doing this and how do I fix it. No searches have come up with anything. Please help me!  </p><p>Thanks, </p><p>Levi </p>


created: 2021-02-07T09:41:50-08:00
updated: 2021-02-07T09:41:50-08:00
title: Tab Group Switch extension by TK
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: gumph
content:
<p>I have used the above tab group add-on for a couple years. Recently I noticed that the Edit and Delete options have disappeared from the menu Worse, after several re-installs, cache clearing, refreshing, etc, the Import button does not respons. I have 20+ groups and hundreds of tabs in tgs files that are trapped on my Windows 10 PC Desktop. I would like to get this add-on working, if only to retrieve these tabs Thanks </p>


created: 2021-02-07T09:41:11-08:00
updated: 2021-02-07T09:41:11-08:00
title: FF will not open, normally or safe mode
tags: desktop;fix-problems;
product: firefox
topic: fix-problems
locale: en-US
creator: jvgaspard51
content:
<p>Browser ask if I wanted newest update, clicked yes, browser disappeared, attempted to restart, get small dialogue box,"Crash Reporter,the app had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash  Details,the app did not ID itself" I can not get the browser to open in safe mode, I get the same error message(like the one above).  Should I remove the browser and reinstall? </p>


created: 2021-02-07T09:20:53-08:00
updated: 2021-02-07T09:20:53-08:00
title: Web page is slowing down your browser
tags: desktop;fix-problems;windows-10;firefox-850;firefox-8501;
product: firefox
topic: fix-problems
locale: en-US
creator: joew0204
content:
<p>Hi </p><p>Keep getting the message 'web page is slowing down your browser' whenever I stream video. </p><p>I've spent the best part of a day trying all sorts of solutions from the support pages, but the error message is still popping up. It started doing it out of the blue, every 15 minutes or so, now i can't stream as it immediately pops up. </p><p>I've even deleted my profile, uninstalled it and did a completely fresh install and it's still happening.  </p><p>Any help? </p><p>Thanks </p>


created: 2021-02-07T09:19:42-08:00
updated: 2021-02-07T09:19:42-08:00
title: What's this called and how do I get rid of it?
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: frafrifru
content:
<p>When I type into the adress bar this appears (see image). I don't want it. How do I remove it? </p>


created: 2021-02-07T08:49:19-08:00
updated: 2021-02-07T08:54:56-08:00
title: I updated Windows and lost settings and 99.9% of logins
tags: desktop;other;needsinfo;windows-10;firefox-850;firefox-8501;
product: firefox
topic: other
locale: en-US
answers: 1390263;
creator: CiaoBella1
content:
<p>Not sure what happened or why, but almost all settings disappeared - logins, passwords, preferences for page size (+/-), etc. overnight after updating Win10. </p><p>I did not uninstall the update, which I think I will do after posting this. </p><p>How do I fix this? </p><p><br> I copied logins.json and key4.db from one day prior, - 2/6 - but the 2kb of data were not helpful. </p><p><br> I switched profiles on Friday (I think), after dealing with constant errors - a page is slowing down your browser, or a script is slowing down your browser.  Firefox update was on Friday - 85.0.1. A damned mess, if you were to ASK ME. </p>


created: 2021-02-07T08:42:01-08:00
updated: 2021-02-07T08:42:01-08:00
title: Pin websites as individual apps in Windows
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: vons0dergren
content:
<p>So, i have used the Microsoft Edge browser for some time. Now im back at Firefox due to that the one thing with Edge just stopped working.  </p><p>I was with Edge able to pin websites to the taskbar (Facebook and Twitter) in Windows 10. This made them work as individual apps, with a small notification on the icon.  </p><p>Is there any way i could do this in Firefox? My english isnt good, so i have a hard time to search this. </p>


created: 2021-02-07T08:21:41-08:00
updated: 2021-02-07T10:46:33-08:00
title: Checking for updates
tags: desktop;other;
product: firefox
topic: other
locale: en-US
answers: 1390271;1390292;
creator: kosenightarrow
content:
<p>So, right now, I am using another web browser and that is because when I use Firefox, it checks for updates way too often. Every five or ten minutes it checks for updates and SLOWS my internet down. Is there a way to change this frequency? I do not want it to stop or anything, but why every 5 or 10 minutes does it have to check for updates? The older versions of Firefox, you could change the frequency and such of this. This made the web browser usable for me because I am on a slower connection. </p>


created: 2021-02-07T08:01:34-08:00
updated: 2021-02-07T12:32:28-08:00
title: Selecting multiple bookmarks
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390318;
creator: sandyandrita
content:
<p>I have version 85.0.1 (64 bit) on Win 10. I just created Bookmark folders and started moving individual bookmarks into the appropriate folders. How do I select multiple bookmarks so I can move a bunch at a time to it's folder? I tried CTL-CLICK but that doesn't select but rather opens the link. When I open "Show all Bookmarks it lists only the bookmark folders (which I can open and do multiple selection). But why aren't the bookmarks not in folders showing up? I can see them in to bookmark toolbar and in the &gt;&gt; sidebar. Have hundreds of bookmarks I collected- want to move some want to delete some. Selecting multiple for drag and drop would make my project go unbelievably faster. </p>


created: 2021-02-07T07:59:26-08:00
updated: 2021-02-07T07:59:26-08:00
title: Roboform Menu not Displaying under browswer window using Firefox?
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: texasiguana
content:
<p>I have noticed in the recent Firefox updates, Roboform will no longer display underneath the Firefox browser window. I have followed all the steps to ensure it is enable and search Google to find resolution and nothing resolves the issue.  Anyone have a fix for this?  (Roboform menu works with my other browsers EDGE, Chrome, IE) Also, I noticed that under Roboform options, I can see that Firefox doesn't have a checkmark next to it, even though I reinstall Rboform and I attempt to install the add-in from this window? (see pic.) </p><p>Thank you in advance! </p>


created: 2021-02-07T07:45:36-08:00
updated: 2021-02-07T07:45:36-08:00
title: Problem with built-in dark mode on firefox
tags: desktop;tips;
product: firefox
topic: tips
locale: en-US
creator: milad3643
content:
<p>Dark mode is for nights, right? When we don't want much lights on screen, when I enable dark theme in themes and enable third party extension like dark reader it should be ok but there is a problem, <strong>1 or couple seconds before loading web pages the screen is white</strong> and it bother my eyes and its makes dark theme and all extensions useless. I tried changing colors in options too, but thoses white screens before loading pages is the same. <strong>is there any way to change it to gray or black on about:config settings?</strong> In microsoft edge they don't have this problem but I want to stay with firefox, thanks </p>


created: 2021-02-07T07:39:32-08:00
updated: 2021-02-07T07:39:32-08:00
title: History of synced devices
tags: desktop;sync;
product: firefox
topic: sync
locale: en-US
creator: Anne_Polster
content:
<p>Hello, I would like to know is it possible to see/check the history of synced devices on Firefox. In other words, is it possible to check whether somebody synced my Firefox with theirs without me knowing it or being aware that happening.  In this specific case I know it happened 100% and I just need somehow to prove it ... Thank you! </p>


created: 2021-02-07T07:20:26-08:00
updated: 2021-02-07T10:47:59-08:00
title: cant play live you tube videos
tags: windows-xp;desktop;other;firefox-520;
product: firefox
topic: other
locale: en-US
answers: 1390293;
creator: jpjr608
content:
<p>i have windows xp and i downloaded firefox. I you tube but cant play live videos on you tube . it says my bowser dont support </p>


created: 2021-02-07T07:13:53-08:00
updated: 2021-02-07T07:13:53-08:00
title: Požadovanou stránku nelze zobrazit, protože nelze ověřit autenticitu přijatých dat.
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: cs
creator: i.horejs
content:
<p>Dobrý den, Prosím o radu a pomoc. Toto se mi zobrazuje ( Požadovanou stránku nelze zobrazit, protože nelze ověřit autenticitu přijatých dat) při sledování videí zaslaných na moji e-mailovou adresu "<a href="http://volny.cz" rel="nofollow">volny.cz</a>" a přehrávání se vypne.  Když to samé udělám v prohlížečích Opera nebo Chrome, tak to funguje bez problému. Jak to udělat aby to fungovalo i v prohlížeči Firefox. Díky za radu a pomoc. </p><pre>            Ivan </pre>


created: 2021-02-07T06:56:02-08:00
updated: 2021-02-07T06:56:02-08:00
title: Websocket response
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: h.baltes
content:
<p>Environment: Firefox 85.0.1 (64 bit); Windows 10 (64 bit) I have established a websocket connection to my server. Everything is working fine in updating the several browser windows. With Firefox I got a problem. After I call my page with Firefox, actualization via the websocket connection are displayed fine in Firefox and other browser windows. My problem: If I call my page in Firefox and send data via &lt;form&gt; (simple generate a PDF without page refresh) my window didn't show the updates received via the websocket connection. It looks like, the connection to the server is lost or the incoming data is blocked/lost. </p><p>This is a problem just on Firefox. All other browser I tried (Chrome, Edge, Vivaldi, Opera, Cliqz, Brave) are working fine. </p>


created: 2021-02-07T06:34:50-08:00
updated: 2021-02-07T06:34:50-08:00
title: Playback speed for Youtube videos does not work on Firefox
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: mccurdybros
content:
<p>Hi, The playback speed function has never worked for me on my PC Firefox browser with Windows 10. I have to use the Google Chrome browser to use that function. The playback speed on my Android YT app works fine too. But it's frustrating to have to keep opening the Google Chrome browser in order to speed up videos on the PC. </p>


created: 2021-02-07T05:21:13-08:00
updated: 2021-02-07T14:37:40-08:00
title: Help me understand normal vs DRM Free
tags: desktop;download-and-install_1;windows-10;firefox-840;
product: firefox
topic: download-and-install
locale: en-US
answers: 1390241;1390332;1390339;
creator: omidsolo
content:
<p>Hello, For some reason I need to download and stick to the 84.0.2 for a while, so need to download it from release history. But I'm confused between normal release vs DRM Free release! </p><p>1. Which one is the one posted on the public website for public download? </p><p>2. Can you please explain DRM Free simply? </p><p>Thanks :) </p>


created: 2021-02-07T04:59:53-08:00
updated: 2021-02-07T04:59:53-08:00
title: How do I make firefox focus on the search box on my homepage, not on the address bar.
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: justmehereathome
content:
<p>How do I stop Firefox moving the cursor to the address bar instead of focusing on the search box on my home page. The new "feature" means I have to either erase the address bar or click on the search box before I can start a search. It's not a big thing but it was fine before when I had the option to open the home page with the cursor already on the page. </p>


created: 2021-02-07T04:54:18-08:00
updated: 2021-02-07T04:54:18-08:00
title: On Screen Keyboard Not Working in Tablet Mode
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: davidwhanson
content:
<p>Condition.  2-1 modern laptop with Windows 10, latest Firefox.  In tablet mode, selecting a text field "raises" the on-screen keyboard for text entry only to be "killed".  Problem is exclusive only to Firefox. </p><p>Desired action:  OSK stays on screen until closed. </p><p>Context.  This appears to have been a historical problem: </p><p><a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwj3y6zy5tfuAhVIVc0KHUegBV4QFjAAegQIBBAC&amp;url=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fquestions%2F1113090&amp;usg=AOvVaw0xVs1D_zcoj4ZScrf7ql9b" rel="nofollow">2016 Issue</a>  </p><p><a href="https://www.reddit.com/r/firefox/comments/jfsuzq/microsoft_surface_go_onscreen_keyboard_disappears/" rel="nofollow">2020 Issue</a> The suggested workaround here disables a user-desired option of a hidden taskbar. </p>


created: 2021-02-07T04:34:48-08:00
updated: 2021-02-07T07:15:09-08:00
title: Does latest Firefox browser history go back only seven days?
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1390252;
creator: blohm.r
content:
<p>Does latest Firefox browser history go back only seven days? If not, how to set a longer history? </p>


created: 2021-02-07T04:03:01-08:00
updated: 2021-02-07T04:03:01-08:00
title: Serious memory bloat, FF 85.0.1 - Good laptop, 3.40 Ghz and 16 GB ram
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: gabrio1
content:
<p>hello </p><p>i am trying really hard to use FF but it's hard, due to the memory bloat. seriously, a tab with Asana tasks and gmail allocates 650Mb already, i have 1 ad blocker and everhour extension installed. that's it. with 10 various windows it sucked 6.5 GB - not possible </p><p>is there anything at all that can be done? 9 tabs open in MS edge including gmail, 2 extensions and it takes 700MB of ram only. what can i do? lowered process limit to 1 and i have 16 GB of ram, 3.40 ghz cpu. please help </p><p>many thanks, Gabrio </p>


created: 2021-02-07T04:00:03-08:00
updated: 2021-02-07T14:29:27-08:00
title: Passwords, bookmarks
tags: desktop;sync;windows-10;firefox-850;
product: firefox
topic: sync
locale: en-US
answers: 1390243;1390248;1390337;
creator: romanplsko73
content:
<p>I would like to ask if there is any solution. I changed my password  two weeks ago and forget to write it on paper. Suddenly I reinstall my windows. Also I can´t loggin into mozilla account, so today I change my password again. Finally I logged in, but there weren´t any passwords or bookmarks, which I used to have there. How can I recover them? </p>


created: 2021-02-07T02:47:41-08:00
updated: 2021-02-07T02:47:41-08:00
title: No search engines available and can't add ones even on sites with OpenSearch
tags: desktop;customize;windows-81;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: karassukira
content:
<p>My dad did somethink with Avast antivirus(at least he said so) and after that we have no search engine available. If you try to type something in a serch bar you can only open direct links. Default search engine button in the settings does not respond and even following instructions on the site I can't add new search engines. Tried Google, YouTube and DuckDuckGo but to no avail. There is just no option to add new search engine. </p><pre>P.S. Don't know how to reach russian-speaking support, so screenshots are in russian with some explanations on top. </pre>


created: 2021-02-07T02:15:41-08:00
updated: 2021-02-07T02:15:41-08:00
title: no audio on youtube
tags: desktop;other;windows-10;firefox-850;
product: firefox
topic: other
locale: en-US
creator: mivesrozner-firefox
content:
<p>after one second of videoplay the audio is gone. Its ony an issue wirh firefox, NOT edge or opera, iron etc! </p>


created: 2021-02-07T01:04:29-08:00
updated: 2021-02-07T01:04:29-08:00
title: Drag files (pdfs mainly) INTO firefox.
tags: desktop;tips;windows-10;firefox-850;firefox-8501;
product: firefox
topic: tips
locale: en-US
creator: wpfurness
content:
<p>Hi guys, I am trying to drag and drop files (mainly PDFs) into Firefox, on websites like simPRO and Xero. However they do not work. It works on Chrome Safari Opera. Do i have a setting turned off by default that I can find or is this something that Firefox does not support?? </p>


created: 2021-02-07T00:54:18-08:00
updated: 2021-02-07T10:28:08-08:00
title: How do I sync my desktop bookmark setup to my laptop?
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390222;1390286;
creator: accounts88
content:
<p>Hi </p><p>I have a business and I have a somewhat complex bookmark folder setup on me desktop. This incorporates folders for government (HMRC and Companies House), Clients, Software and personal. I would like to replicate this structure on my laptop. I believe this should be achievable via sync, such that any changes to one is replicated in the other. How do I do this ? Both devices are windows 10. </p>


created: 2021-02-07T00:44:27-08:00
updated: 2021-02-07T10:05:01-08:00
title: Why there is no topics in french ?...
tags: desktop;fix-problems;windows-10;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390254;1390279;
creator: sja.vern
content:
<p><strong>bold text</strong> Firefox dit qu'il n'y a pas de réponses en français. Déjà, c'est insultant pour les centaines de millions de francophones. Ensuite, avec l'aide (petite) en français du navigateur, je n'arrive pas à résoudre le problème que j'ai : Firefox est lent, très lent à démarrer. </p>


created: 2021-02-07T00:20:29-08:00
updated: 2021-02-07T04:25:20-08:00
title: Firefox uses Noto Serif CJK SC to replace PingFang SC
tags: linux;desktop;websites;beta;firefox-860;
product: firefox
topic: websites
locale: en-US
answers: 1390228;
creator: 1900011604
content:
<p>This image describes the same website displayed by Firefox and Chrome. </p><p>Firefox(left) uses Noto Serif CJK SC to replace PingFang SC but not all replaced. </p><p>Chrome(right) is normal(does not replace). </p>


created: 2021-02-07T00:05:51-08:00
updated: 2021-02-07T11:46:02-08:00
title: error tarjeta DNIe "No es posible añadir el módulo"
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: es
answers: 1390250;1390266;1390267;
creator: hvega2000astorga
content:
<p>En W10 (x64), con Firefox x64 v.85.0.1, y DNIe_v14_1_0(64bits) a la hora de cargar el controlador desde la carpeta system32 sale que "no es posible añadir el módulo". Lo he intentado con la version de 32 de Firefox y tampoco me deja. Sigue saliendo el mismo error. Me tiene de cabeza este fallo al no poder utilizar el certificado del DNIe. Alguna solución???. gracias. </p>


created: 2021-02-06T22:17:45-08:00
updated: 2021-02-07T03:34:34-08:00
title: Why my browser (Firefox) is deleted all bookmark ? Not by me
tags: desktop;bookmarks;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390214;1390225;
creator: ntttrang288
content:
<p>Why my browser (Firefox) is deleted all bookmark ? I certainly, not me do that ? And I can't also restore any time ? Please help me. </p>


created: 2021-02-06T21:30:26-08:00
updated: 2021-02-06T21:30:26-08:00
title: Increase Narrate Speed/Rate
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
creator: czmyt
content:
<p>Is there a way to increase the Narrate feature Rate beyond what is the current maximum?  I would really like to have a speed that is faster than the current max rate.  Thanks. </p>


created: 2021-02-06T20:36:57-08:00
updated: 2021-02-06T20:36:57-08:00
title: VPN will not boot up?
tags: desktop;download-and-install_1;windows-10;firefox-850;
product: firefox
topic: download-and-install
locale: en-US
creator: PSumonsen1
content:
<p>My VPN with Mozilla is hacked on this Toshiba Laptop PC  with Windows 10 64 Bit OS, and I can't get it to work. </p>


created: 2021-02-06T19:29:54-08:00
updated: 2021-02-06T19:29:54-08:00
title: Firefox hangs when starting alternate profile on Mac
tags: mac-os;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
creator: grant.west
content:
<p>I am on Mac OS 11.1 with Firefox 85.0.1 have an alternate profile called "no-adblock", when I start it from about:profile it opens the window but it hangs indefinitely with a beach ball.  </p><p>I have started it with this command: /Applications/Firefox.app/Contents/MacOS/firefox --foreground --P no-adblock </p><p>But it hangs just the same. No log output. How can I debug this? Is there a way to get the debug output? </p>


created: 2021-02-06T19:05:13-08:00
updated: 2021-02-07T14:15:02-08:00
title: When I click on the Firefox icon to get in the browser, I get 8 Firefox browser pages ! How fix ?
tags: windows-7;desktop;fix-problems;firefox-850;
product: firefox
topic: fix-problems
locale: en-US
answers: 1390198;1390334;
creator: biggst_j
content:
<p>When I click on the Firefox icon to get into the browser, I get 8 Firefox browser pages ! How fix ? </p>


created: 2021-02-06T19:01:39-08:00
updated: 2021-02-06T20:15:39-08:00
title: New Tabs page is Reset - all saved tabs are GONE !????
tags: linux;desktop;tabs;firefox-850;
product: firefox
topic: tabs
locale: en-US
answers: 1390196;
creator: barguybrady
content:
<p><strong>Magically? </strong> As in Evil, Stupid Magic.<strong> </strong> Turn off computer. Turn back on 2 hours later: New Tabs page has Completely Reset. All Saved Tabs are gone? Really. Who thought this was a good idea? Let's fuck with the users and screw their saved bookmarks. Nice. Twice, over the past 2 months. And, my other extensions should In No Fucking Way be the Issue. C'mon developers, quit trying to make Firefox 'prettier'..! Just make it work consistently. </p>


created: 2021-02-06T16:47:04-08:00
updated: 2021-02-07T14:09:56-08:00
title: Tabs Recovery
tags: desktop;tabs;
product: firefox
topic: tabs
locale: en-US
answers: 1390172;1390323;1390330;1390331;
creator: Osvetnik
content:
<p>Hi, this isn't quite a tab recovery as the session hasn't ended, it just won't display the window. But it's in private browsing so I don't want to close the window since I understand that nothing will be saved from that session. But is there somewhere I can access a list of tabs while the session still exists? I'd hate to lose them all. </p>


created: 2021-02-06T16:42:02-08:00
updated: 2021-02-06T21:22:36-08:00
title: Google hyperlinks in News open an interim page
tags: desktop;websites;windows-10;firefox-850;
product: firefox
topic: websites
locale: en-US
answers: 1390201;
creator: promytius
content:
<p>Lately I've noticed several Google News hyperlinks, instead of opening the page, instead open a static page with the hyperlink typed out, for example: "Opening <a href="https://www.popularmechanics.com/science/a35423435/scientists-testing-quantum-time-theory-inside-nuclear-reactor/" rel="nofollow">https://www.popularmechanics.com/science/a35423435/scientists-testing-quantum-time-theory-inside-nuclear-reactor/</a>", and under it "Close" Nothing happens. I have to click the link. Why is this happening? PC i7 1660 super 32GB RAM browser up to date. </p>


created: 2021-02-06T16:21:39-08:00
updated: 2021-02-06T17:36:46-08:00
title: Blocking automatic audio/video play stopped working, how do I fix??
tags: desktop;customize;windows-10;firefox-850;
product: firefox
topic: customize
locale: en-US
answers: 1390178;
creator: jj
content:
<p>I recently changed options to connect to all websites via https under Privacy &amp; Security, could that be the reason?  I wouldn't think that has anything to do with it but then I'm not expert tech-wise. Thank you! </p>


created: 2021-02-08T15:33:31-08:00
updated: 2021-02-08T15:38:08-08:00
title: Can log into main account but master password doesn't work
tags: desktop;privacy-and-security_1;windows-10;firefox-850;
product: firefox
topic: privacy-and-security
locale: en-US
answers: 1390660;
creator: tjm442
content:
<p>I'm trying to remove my master password but when I go to settings to remove it and enter the password (the one that works for my main account), the "OK" button is ghosted out and I can't click it.  </p><p>In short, the password that gets me into the account that allows me to post on this site isn't the "master password" and I can't recover the "master password". </p><p>Thanks for the help! </p>


created: 2021-02-08T15:10:23-08:00
updated: 2021-02-08T15:47:02-08:00
title: Restoring bookmarks after changing Firefox Account password
tags: desktop;bookmarks;needsinfo;windows-10;firefox-850;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390655;1390664;
creator: RoseThorn
content:
<p>Hi - I signed out of a different Firefox account and can't get back in, as the password I have isn't correct. If I change my password, I may lose my bookmarks, etc. I exported the bookmarks to html and also backed them up (json). If I change my password, will I be able to restore the bookmarks using one of those backups? I backed up "all bookmarks." Does that include the bookmarks toolbar and mobile bookmarks as well as the bookmarks menu and other bookmarks? Thank you in advance! </p>


created: 2021-02-08T15:03:53-08:00
updated: 2021-02-08T15:47:17-08:00
title: How to export bookmarks from Firefox when Firefox won't load?
tags: desktop;bookmarks;
product: firefox
topic: bookmarks
locale: en-US
answers: 1390648;1390650;1390658;1390662;1390665;
creator: Phaewryn1
content:
<p>Hello. I have a (presumably) broken install of Firefox that never loads and I plan to totally uninstall Firefox (I have the beta version and I plan to get the normal version, unless you guys have a better solution to try), but first I just need to salvage my carefully curated bookmarks from this install before I nuke it (uninstall, do a clean-up, and reinstall a totally different version). Since normally once has to open the browser and enter settings (or bookmarks perhaps, I forget the exact process off the top of my head and clearly can't go look) to export bookmarks, I'm at a loss of how to accomplish this task. I've included a screenshot of what Firefox does when I open it. No amount of waiting does any good, this is all it does, and this is all it has done for over a year, despite numerous updates. Clearly the install is corrupted and I need to start fresh, but I need those bookmarks if at all possible. Is it possible? I've just switched to Chrome for the past year hoping it would eventually work itself out with an update, but that was clearly wishful thinking. I actually hate Chrome and would really like to get back to using Firefox, but I've let this linger for a year because I really do not want to lose those bookmarks and doing nothing and having a case of Schrodinger's bookmarks is somewhat better than having bookmarks that are gone forever. </p>


